When you join Accurate Background, you’re an integral part of making every hire the start of a success story. Your contributions will help us fulfill our mission of advancing the background screening experience through visibility and insights, empowering our clients to make smarter, unbiased decisions.
Job Description:
Eligibility Criteria
- Strong verbal and written communication skills.
Purpose of the job:
The primary responsibility of the position is to handle the operations, maintain the performance and
daily attendance MIS of the team. Also, responsible to generate weekly reports and metrics, handle the
queries and problems of the team members and feedback and training to enhance team’s performance.
Wherever applicable, the Team Coach needs to explore various opportunities to identify areas of
improvement in the process.
Competencies:
- Must have excellent written and verbal English communication skills
- Must be a team player and have team management skills
- Have strong interpersonal skills with the ability to interact with the management and Onshore
team
- Self-Motivated and a quick learner with leadership quality
- People management skills
- Influencing skills
- Able to plan and organize effectively
- Think of innovative ideas to improve team performance
- Pro-active approach to identify potential problems and opportunities
- Help the new hires to come up the learning curve faster
- The ability to assess operational issues and to develop recommendations with stakeholders
- The ability to perform in a high-pressure environment subject to unexpected changes in
workload and dealing with unforeseen fluctuations in customer demands due to internal /
external influences outside your control
- Understands and responds to the real underlying customer requirements. Rapidly identifies
solutions by applying relevant knowledge. Adds value by exceeding customer expectations
- Self-login processing minimum number of cases on a weekly basis
- Share best practices with the team members
- Provide on-floor support to the agents whenever required
- Mentoring and guiding the team
- Regular audits
- Participate in team sessions, share inputs on error trends, process updates & technical issues
- Working in close tandem with the Quality and Operations Managers and SMEs of the process for
an excellent team and process performance
Level 14, Lodha Supremus, Lodha Business District, Kolshet, Off Ghodbandar Road, Thane West- 400607 www.accurate.com
- Report quality trends and variance to management center and handling performance and
statistics through daily and weekly reports
- Ensure all data and trends are available as a repository for future TNI’s
- Effective Feedback mechanism to be tracked & followed across processes
- Calibration with Onshore teams whenever applicable as a part of the process requirement and
as per the agreed frequency
Others:
- Communicate company vision, mission, and goals. Ensure complete alignment for the
functional/ service line teams to overall company objectives
- Responsible for complying with all the QMS, company policies and procedures
- Ensure data confidentiality, integrity, and protection of company’s intellectual property
- Create a work environment that nurtures and supports diversity and has an inclusive work
culture
Prerequisites:
- Go getter attitude
- Target oriented
- Good Interpersonal & language skills
We offer a fun, fast-paced environment, with lots of room for growth. We have an unwavering commitment to diversity, ensuring everyone has a complete sense of belonging here. To do this, we follow four guiding principles – Take Ownership, Be Open, Stay Curious, Work as One – core values that dictate what we stand for, and how we behave.
Be accountable for your actions, your team, and the company. Accept responsibility willingly, especially when it’s what’s best for our customers. Give others every reason to trust you, believe in you, and count on you. Rise to every occasion with your personal best.
Be open to new ideas. Be inclusive of people and ways of doing things. Make yourself accessible and approachable, and communicate with genuineness, transparency, honesty, and respect. Embrace differences.
Stay curious even as you move forward. Tirelessly ask questions and challenge the status quo in your pursuit of new ideas, ways to solve problems, and to continually grow and improve.
Work together to create the best customer and workplace experience. Put our customers and employees first—before individual or departmental agendas. Make sure they get the help they need to succeed.
Accurate is an equal-opportunity employer and is committed to hiring talented and qualified individuals with diverse backgrounds. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Accurate will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.
You must have a right to work in Australia indefinitely that does not involve sponsorship by the Company.
Accurate is aware of schemes involving fraudulent job postings/offers and/or individuals or entities claiming to be employees of Accurate. Those involved are offering fabricated employment opportunities to applicants, often asking for sensitive personal and financial information. If you believe you have been contacted by anyone misrepresenting themselves as an employee of Accurate, please contact [email protected].
Please be advised that all legitimate correspondence from an Accurate employee will come from "@accurate.com" email accounts.
Accurate will not interview candidates via text or email. Our interviews are conducted by recruiters and leaders via the phone, Zoom/Teams or in an in-person format.
Accurate will never ask candidates to make any type of personal financial investment related to gaining employment with the Company.
