Manager/senior manager Jobs

Senior Operations Manager
Gayathri & Associates —Virugambakkam, Chennai, Tamil Nadu
- ₹6,00,000 - ₹9,00,000 a year
- Full-time
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Quick apply
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Senior Operations Manager

Gayathri & Associates
Virugambakkam, Chennai, Tamil Nadu

Quick apply

Job details

Full-time
₹6,00,000 - ₹9,00,000 a year
4 days ago

Qualifications

Business development
Project management
Project management methodology
Leadership
Negotiation

Full job description

We are looking for an experienced and responsible Senior Manager – Operations to manage, coordinate, and monitor the day-to-day business operations of a Chennai-based multi-business group.

The candidate will work directly with the promoter and will be responsible for business coordination, team management, client follow-up, lead tracking, collections, documentation, MIS reporting, staff supervision, vendor coordination, and operational control across different business verticals.

The role requires a practical, disciplined, and result-oriented person who can handle multiple businesses, manage teams, follow up with clients, solve daily operational issues, and report clearly to the management.

1. Overall Business Operations

The Senior Manager – Operations will be responsible for managing daily business activities across all verticals.

Responsibilities include:

Monitor daily operations of all business units.
Coordinate between promoters, partners, staff, clients, vendors, banks, and field teams.
Prepare and maintain business-wise task trackers.
Ensure all pending work is followed up and completed on time.
Create a proper reporting and follow-up system for each business.
Maintain discipline, accountability, and workflow control across the organization.
Escalate major issues to the promoter immediately.
Ensure every business has proper documentation, client records, payment records, and staff records.

2. Client Coordination and Follow-Up

Handle client calls, meetings, and follow-ups.
Maintain client-wise work status.
Track pending documents from clients.
Follow up for approvals, quotations, agreements, payments, and renewals.
Coordinate with internal teams to ensure client work is completed on time.
Maintain client relationship and service quality.
Record client complaints and ensure closure.

3. Lead Management and Business Development Support

Maintain a centralized lead tracker for all businesses.
Allocate leads to the respective business team.
Follow up on new enquiries and conversion status.
Track quotation sent, negotiation stage, confirmation stage, and lost leads.
Support the promoter in business development meetings.
Identify cross-selling opportunities between different business units.
Prepare weekly lead conversion report.

Example:

CA client → Bookkeeping serviceBookkeeping client → Business loanBusiness loan client → HR / manpower / real estate supportCorporate client → Cafe / cloud kitchen / food supply opportunity4. MIS and Reporting

The candidate must prepare and submit proper daily, weekly, and monthly reports.

Daily Reports

Business-wise pending work report
Lead follow-up report
Collection report
Staff attendance report
Client issue report
Cafe daily sales report
Cloud kitchen preparation / order report
Important next-day follow-up list

Weekly Reports

Business-wise revenue report
New leads vs converted leads
Pending collections
Staff performance
Client complaints
Work completed vs work pending
Weekly action plan

Monthly Reports

Business-wise profit and loss summary
Sales and collection performance
Staff productivity report
Pending work ageing report
Vendor payment status
Business growth report
Management review presentation

Pay: ₹600,000.00 - ₹900,000.00 per year

Work Location: In person

Quick apply

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