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Senior Customer Success Manager

Dentira Tech Private Limited
Remote

Quick apply

Job details

Full-time
₹7,00,000 - ₹20,00,000 a year
2 days ago

Qualifications

Jira
Microsoft Excel
Process improvement
MongoDB
Technical support
Project management
ETL
Pivot tables
SaaS
Communication skills
Debugging

Full job description

Dentira is one of the fastest-growing, profitable healthcare startups that is revolutionizing clinic operations across multiple countries. Our flagship product transformed dental procurement by introducing the world’s first real-time price and product comparison engine for dental supplies in the US, Canada, Australia, and New Zealand.

Building on this success, our latest innovation, the Lab Platform, streamlines case creation and management by seamlessly connecting clinics, intraoral scanners, and dental labs. We are also pioneering the use of advanced AI technologies to tackle complex challenges like Automatic Invoice Reconciliation, procedure cost prediction etc that can be applied across various healthcare verticals that we cater to. As we continue to expand, we are actively exploring adjacent verticals and new avenues for growth while strengthening our presence in existing ones. Our ambitious goal is to achieve over 10X growth within the next 3 years.

We are seeking a Senior Technical Onboarding Manager who’s ready to take on their next challenge. You’ll be responsible for the full customer life cycle, from the point of integration to becoming a lifetime partner. We are looking for a stand-out relationship-builder who can maintain an upbeat attitude in the face of adversity. Join us as we continue to redefine the healthcare supply landscape.

Role Description

Qualifications

● 5+ years of experience in customer onboarding and implementation

● Strong organizational and project management skills, with experience managing timelines, tasks, and multiple stakeholders. Technical Aptitude: Ability to understand and explain technical concepts, especially around data connectors and integration tools

● A proven track record of delivering exceptional customer experiences and driving measurable onboarding outcomes

● Skilled in coordinating cross‑functional teams and managing relationships with internal and external stakeholders

● Proactive approach to identifying and resolving issues, with the ability to escalade efficiently when necessary

● Data Integration Experience: Experience with data integration ETL tools, ideally with Fivetran or similar platforms

● Upsell Strategy Knowledge: Familiarity with license or service upsell processes in a SaaS context

● Process Improvement: Experience identifying and implementing improvements in onboarding processes

● Mentor and manage junior team members

● Prior experience in technical support or debugging-focused projects/internships. ● Hands-on experience with tools like Jira, MongoDB, and Postman

● Proficiency in Microsoft Excel – including VLOOKUP and Pivot Tables

● Strong written and verbal communication skills to handle both technical and non-technical customers

● Troubleshoot and resolve technical problems promptly and professionally

Responsibilities

● You’ll combine technical expertise with customer-facing skills to support and innovate for Dentira customer

● Onboard customers, proactively identify customer needs and potential issues

● Monitor customer usage and provide insights to improve product adoption and value

● Provide technical guidance and support to customers, addressing their technical questions and issues

● Troubleshoot and resolve technical problems, ensuring smooth product implementation and usage

Note:
This is a fully remote opportunity supporting our US team, and the working hours would be 7:00 PM – 4:00 AM IST. We are also looking for candidates who can provide a minimum 1-year commitment.

Pay: ₹700,000.00 - ₹2,000,000.00 per year

Application Question(s):

Are you comfortable working in a night shift (7:00 PM – 4:00 AM IST) supporting the US team?
Are you willing to provide a minimum 1-year commitment to the organization?
How many years of experience do you have in Customer Success?
Have you worked directly with US-based clients?
If yes, please mention the names of the clients/organizations you have supported and briefly describe your responsibilities.
What is your current CTC (annual compensation)?
What is your expected CTC (annual compensation)?
What is your notice period or earliest joining availability?
This is a fully remote role.?

Shift availability:

Night Shift (Required)

Work Location: Remote

Quick apply

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