Job Description – Team Lead – Solution Delivery
Location: Bengaluru, Karnataka (Travel Across India Required)
Department: Solution Delivery
Reporting To: VP
Experience: 2–4 Years
Employment Type: Full-Time
About the Role
Connect4Sure Technologies is looking for an experienced and technically strong Team Lead – Solution Delivery to lead and execute end-to-end network and IT infrastructure deployment projects at customer locations across India.
The ideal candidate should have hands-on experience in Telecom, Network Infrastructure, IT Support, Field Services, or Solution Delivery, along with strong team-handling, customer coordination, troubleshooting, and project execution capabilities.
The Team Lead will be responsible for managing field teams, coordinating with customers and vendors, ensuring timely project implementation, maintaining quality standards, and providing technical guidance to the delivery team.
Key Responsibilities1. Team Leadership & Project Execution
- Lead and manage Solution Delivery Engineers and field implementation teams.
- Plan, allocate, and monitor daily deployment activities based on project requirements.
- Execute end-to-end installation, configuration, testing, and commissioning of network and IT infrastructure solutions.
- Ensure projects are completed within committed timelines and quality standards.
- Monitor team productivity, attendance, field activities, and project progress.
- Provide technical guidance and on-site support to team members.
- Conduct regular reviews of project progress and identify potential delays or risks.
- Ensure effective resource planning and utilization.
2. Solution Implementation
- Supervise installation, configuration, and testing of:
- Routers
- Switches
- Access Points
- CCTV systems
- Structured cabling
- LAN/WAN infrastructure
- Networking and IT infrastructure equipment
- Conduct and supervise site surveys and assess technical requirements.
- Ensure implementation is carried out according to project specifications and customer requirements.
- Verify network connectivity, equipment configuration, and system performance.
- Ensure successful testing, commissioning, and handover of completed installations.
3. Customer & Client Coordination
- Act as the primary point of contact for customers during project implementation.
- Coordinate with customers, vendors, landlords, contractors, and internal teams.
- Communicate project progress, timelines, and technical updates to customers.
- Handle customer concerns and ensure timely resolution of implementation-related issues.
- Ensure a high level of customer satisfaction throughout project execution.
- Support project handover and obtain customer confirmation/sign-off wherever applicable.
4. Technical Troubleshooting & Support
- Diagnose and resolve technical issues related to networking and IT infrastructure.
- Troubleshoot LAN/WAN connectivity, routing, switching, cabling, and equipment-related issues.
- Provide technical support to field engineers during installation and commissioning.
- Escalate complex or unresolved technical issues to the appropriate internal technical team or management.
- Coordinate with OEMs, vendors, and technical teams for issue resolution.
- Ensure minimum downtime and timely restoration of services.
5. Documentation & Reporting
- Ensure accurate preparation and submission of:
- Installation reports
- Site survey reports
- Site photographs
- Test reports
- Configuration details
- Project completion reports
- Handover documents
- Maintain project-wise documentation and records.
- Update project progress and daily work status in company systems.
- Prepare regular project status reports for management.
- Track pending activities, issues, dependencies, and project closures.
6. Vendor & Resource Coordination
- Coordinate with vendors, subcontractors, and service partners for project execution.
- Ensure vendors and field teams follow project requirements and company standards.
- Monitor the availability of required equipment, tools, materials, and manpower.
- Coordinate logistics and site requirements for smooth project execution.
- Ensure company assets, tools, and equipment are properly maintained and utilized.
7. Compliance, Quality & Safety
- Ensure compliance with company SOPs, project guidelines, and client site policies.
- Ensure all installations meet required quality and technical standards.
- Ensure team members follow workplace and site safety procedures.
- Monitor safe handling and installation of networking and electrical equipment.
- Ensure proper use and maintenance of company assets and tools.
- Represent Connect4Sure Technologies professionally at customer locations.
8. Reporting & Performance Management
- Track team performance and project delivery metrics.
- Identify performance gaps and provide appropriate guidance to team members.
- Conduct regular team meetings and communicate project priorities.
- Escalate critical project issues and delays to the VP.
- Provide recommendations for improving project execution, productivity, and service quality.
Required Skills
- Strong knowledge of Networking concepts including LAN/WAN, IP Addressing, Routing, and Switching.
- Practical knowledge of network infrastructure deployment and troubleshooting.
- Understanding of structured cabling and IT infrastructure.
- Hands-on experience with routers, switches, access points, CCTV, and related networking equipment.
- Good understanding of network installation, configuration, testing, and commissioning.
- Strong troubleshooting and problem-solving abilities.
- Good team leadership and people management skills.
- Strong customer coordination and communication skills.
- Ability to manage multiple projects and field teams simultaneously.
- Ability to work independently and take ownership of project deliverables.
- Strong documentation and reporting skills.
- Willingness to travel extensively across India.
- Ability to work under pressure and meet strict project deadlines.
Qualification
- Diploma / Bachelor's Degree in Electronics, Telecommunications, Computer Science, Information Technology, Electrical Engineering, or a related field.
- Relevant technical certifications in Networking, Telecom, or IT Infrastructure will be an added advantage.
Experience
2–4 years of experience in any of the following areas:
- Telecom
- Network Infrastructure
- IT Support
- Field Services
- Solution Delivery
- Network Installation & Deployment
Candidates with prior experience in team handling, customer coordination, field implementation, and project execution will be preferred.
Salary & Benefits
- Attractive salary package based on experience, technical skills, and performance.
- Travel allowance and applicable reimbursements as per company policy.
- Performance-based incentives.
- Professional training and certification support.
- Career growth opportunities.
- Opportunity to work on large-scale network and digital infrastructure projects across India.
Why Join Connect4Sure Technologies?
At Connect4Sure Technologies, we are building the future of connectivity by delivering end-to-end digital infrastructure solutions across 15,000+ pincodes in India.
We provide a collaborative work environment, continuous learning opportunities, exposure to large-scale infrastructure projects, and a clear career progression path for professionals looking to build a long-term career in Solution Delivery and Telecom Infrastructure.
Career Progression
Team Lead – Solution Delivery → Delivery Manager → Senior Delivery Manager → Head of Delivery
Apply Now
Connect4Sure Technologies Pvt. Ltd.
[email protected]
www.connect4sure.com
+91 97403 75944
Application Question(s):
- Total Experience
- Languages Known
- Notice Period
- Location
Work Location: In person
