Bengaluru Karnataka Bpo manager Jobs – 41 Open Jobs Today

Customer Success Account Manager
Richpanel —Bengaluru, Karnataka
- ₹15,00,000 - ₹25,00,000 a year
- Full-time
- Analysis skills
- Project management
- Bachelor's degree
Quick apply
Human Resource Specialist
New Fleet Solutions —Bengaluru, Karnataka
- ₹24,000 - ₹25,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Bachelor's degree
- Health insurance
- Paid time off
Quick apply
7d
Verification Specialist (Voice Process) - Bangalore
First Advantage —Bengaluru, Karnataka
- Full-time
- English
- Microsoft Office
- Analysis skills
HR Executive
New Fleet Solutions —Bengaluru, Karnataka
- ₹24,000 - ₹25,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Bachelor's degree
- Health insurance
- Paid time off
Quick apply
7d
Pre-Sales Business Development Manager – B2B Services
Nexifyr Consulting Pvt Ltd —Bengaluru, Karnataka
- Full-time
- Business development
- Presentation skills
- Bachelor's degree
Quick apply
Delivery Lead Senior Manager
Accenture —Bengaluru, Karnataka
- Full-time
- Analysis skills
- Continuous improvement
- Communication skills
Onboarding Specialist
Hewlett Packard Enterprise —Bengaluru, Karnataka
- Full-time
- Bachelor's degree
- Communication skills
HR Service Delivery Associate
Accenture —Bengaluru, Karnataka
- Full-time
- Microsoft Word
- Microsoft Excel
- English
7d
HR Service Delivery Senior Analyst
Accenture —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- ERP systems
- Finance
Senior Business Development Manager
Griha Software Technologies —Bengaluru, Karnataka
- Email
- Sales
- Marketing
- Master's degree
Client Acquisition Executive
Foiwe Info Global Solutions —Bengaluru, Karnataka
- ₹25,000 - ₹45,000 a month
- Microsoft Office
- Master's degree
- Business development
Quick apply
General Leader - Senior Process Executive
Fossil Group, Inc. —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- Finance
- Master's degree
Quick apply
1d
Talent Acquisition Executive
goSTOPS Hospitality Pvt Ltd —Bengaluru, Karnataka
- Weekend availability
- Master's degree
- Bachelor's degree
- Human resources
Quick apply
Senior Manager, Accounting Services
Conduent Business Services India LLP —Bengaluru, Karnataka
- Email
- Accounting
- Manufacturing
- AI
Finance Reporting Manager
Haleon —Bengaluru, Karnataka
- Full-time
- Master's degree
- Analysis skills
- Bachelor's degree
7d
Record to Report Ops Manager
Accenture —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- Finance
- Quality control
Analyst – Supply Chain Management
Cresc Datasoft —Bengaluru, Karnataka
- Night shift
- English
- Databases
- Communication skills
Senior Executive – HITL (Human-in-the-Loop)
Sagility —Bengaluru, Karnataka
- Master's degree
- Analysis skills
- Bachelor's degree
Recruiter
Factocert —JP Nagar, Bengaluru, Karnataka
- ₹3,00,000 a year
- Full-time
- Microsoft Excel
- Bachelor's degree
- Recruiting
Quick apply
1d
Growth Manager (Sales & Marketing)
Phykon —Bengaluru, Karnataka
- Full-time
- Sales
- Project management
- Communication skills
Quick apply

I want to receive the latest job alerts for bpo manager in bengaluru karnataka

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

bpo manager jobs near bengaluru karnataka

Senior Business Development Manager jobs in Bengaluru, Karnataka

Insurance Verification Specialist jobs in Bengaluru, Karnataka

Senior Executive Director jobs in Bengaluru, Karnataka

Delivery Manager jobs in Bengaluru, Karnataka

Human Resources Specialist jobs in Bengaluru, Karnataka

Delivery Analyst jobs in Bengaluru, Karnataka

Supply Chain Manager jobs in Bengaluru, Karnataka

Recruiter jobs in Bengaluru, Karnataka

Recruiter jobs in JP Nagar, Bengaluru, Karnataka

Sales Specialist jobs in Bengaluru, Karnataka

Accounting Manager jobs in Bengaluru, Karnataka

Customer Success Manager jobs in Bengaluru, Karnataka

F&b Manager, Hospitals jobs in Hyderabad, Telangana

Production Manager jobs in Indore, Madhya Pradesh

Records Manager jobs in Chennai, Tamil Nadu

Records Manager jobs in Noida, Uttar Pradesh

Records Manager jobs in Nagpur, Maharashtra

Security Manager jobs in Mumbai, Maharashtra

Records Manager jobs in Delhi, Delhi

Senior Business Development Manager jobs in Sonipat, Haryana

Customer Success Account Manager

Richpanel
Bengaluru, Karnataka

Quick apply

Job details

Full-time
₹15,00,000 - ₹25,00,000 a year

Qualifications

Analysis skills
Project management
Bachelor's degree
AI
Account management
Communication skills

Full job description

Quick Highlights

Role: Own end-to-end success for a portfolio of high-value customers at Richpanel, an AI-first customer service platform disrupting the $400B BPO market. Help e-commerce brands automate support, reduce costs, and deliver effortless CX at scale.
Reports to: Head of Revenue
Stage: Team of 25. Primarily based in Bangalore, India, with a few team members in the USA. Shifts: US time-zone support.
Growth: Raised seed round from Sequoia and profitable with over 2,000 US-based brands.
Location: In-office. Bangalore, India.
Compensation: INR 15 – 25 LPA, depending on experience.
Team: You'll be part of our world-class Customer Success team, working cross-functionally with Product, Sales, and Support to drive adoption and retention.
Why now: We're scaling our CS team to migrate our customer base onto Richpanel AI, deepen relationships, and ensure long-term retention.

About the Role

As a Customer Success Manager at Richpanel, your primary mandate is expansion, growing revenue within your portfolio by deepening AI adoption, . You'll own a portfolio of high-value accounts and act as a trusted advisor to CX and e-commerce leaders, connecting business goals to AI-driven automation outcomes.

You'll manage customers end-to-end from onboarding to renewal while executing our AI Migration Playbook and helping it evolve. If you love growing accounts, solving business problems, demoing AI live, and turning adoption into executive-level impact, this is the role for you.

Responsibilities

Drive AI expansion across your portfolio identify upsell, cross-sell, and plan-upgrade opportunities, and convert them into signed deals.
Own a portfolio of customer accounts, driving AI adoption, renewals, and growth. Maintain <5% quarterly churn across your portfolio.
Build and nurture executive relationships with CX leaders, positioning yourself as a trusted partner.
Run QBRs/MBRs tying Richpanel AI adoption to ROI, CX metrics, and business outcomes.
Identify risks early and execute structured mitigation plans.
Lead onboarding for new customers, ensuring AI automation and workflows go live on time.
Act as a technical first responder for Level 1 issues, demonstrating deep product knowledge.
Collaborate cross-functionally with Product, Sales, and Support to align account strategy.
Execute and contribute to the AI Migration Playbook, renewal forecasting, and success frameworks.
Represent the voice of the customer, influencing product roadmap and integrations.

Outcomes

Drive portfolio expansion. Grow account value through AI Agents upsells and plan upgrades measured by NRR and ACV delta per account.
Retain 85% GRR annually. Focus on protecting existing revenue and proactively reducing churn and downgrades.
Maintain 80% coverage of your customer portfolio. Stay actively engaged with 80%+ of accounts every month (business reviews, adoption touchpoints, etc.).
Reduce Surprise Churn to 20%. Develop early warning signals and proactive intervention strategies.

What Success Looks Like

Consistent expansion across your accounts upsells, cross-sells, and plan upgrades that grow ACV quarter over quarter.
Strong GRR & NRR across your accounts, with consistent renewals.
High AI automation adoption (50–70% per account) and measurable improvements in CSAT, resolution time, and cost savings.
Recognized internally as an escalation point and AI workflow expert.
Built turnaround plans to successfully prevent churn.
Recognized by customer leadership as a trusted advisor.

Requirements

3+ years of experience in Customer Success or Account Management in SaaS.
Proven track record of owning renewals, onboarding, adoption, and expansions.
Experience conducting QBRs/MBRs with senior executives, tying product adoption to ROI.
Strong problem-solving skills able to map workflows, identify churn risks, and design automation strategies.
Comfort working with AI products and demoing them live to customers.
Excellent communication and storytelling abilities.
Hands-on approach able to execute playbooks and contribute to evolving them.
SaaS experience required; e-commerce or CX automation experience preferred.
B.Tech degree or equivalent.
Strong technical aptitude, project management, and analytical skills..

Benefits

What We Offer

Competitive salary and performance-based bonuses
Opportunity to work with cutting-edge AI technology
Modern, chic office space in a vibrant neighbourhood
Quarterly team outings and off-sites
Chance to make a meaningful impact in a rapidly growing startup

‍

Important Notes

This is an in-office position based in Bangalore, India.
The role requires night shifts to align with US customer hours.
Our culture prioritizes results and ownership except autonomy and responsibility.

Quick apply

Refine Your Search

bpo manager jobs in bengaluru karnataka

Customer Success Account Manager

Human Resource Specialist

Verification Specialist (Voice Process) - Bangalore

HR Executive

Pre-Sales Business Development Manager – B2B Services

Delivery Lead Senior Manager

Onboarding Specialist

HR Service Delivery Associate

HR Service Delivery Senior Analyst

Senior Business Development Manager

Client Acquisition Executive

General Leader - Senior Process Executive

Talent Acquisition Executive

Senior Manager, Accounting Services

Finance Reporting Manager

Record to Report Ops Manager

Analyst – Supply Chain Management

Senior Executive – HITL (Human-in-the-Loop)

Recruiter

Growth Manager (Sales & Marketing)

I want to receive the latest job alerts for bpo manager in bengaluru karnataka

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected