Chandigarh Chandigarh Restaurant manager store manager Jobs – 4 Open Jobs Today

US Process Operations Executive
Chandi Hospitality —Mohali, Punjab
- ₹30,000 - ₹50,000 a month
- Weekend availability
- Hospitality
- Microsoft Excel
- Customer service
- Food provided
Quick apply
Operations Executive
VKS Hytech Pvt Ltd —Chandigarh, Chandigarh
- ₹20,000 - ₹30,000 a month
- Full-time
- Microsoft Excel
- Analysis skills
- In-person
Quick apply
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Customer Service Team Member
Super Donuts - American Eatery and Bakery —Chandigarh, Chandigarh
- ₹12,000 - ₹18,000 a month
- Weekend availability
- Serving
- Customer service
- 12th Pass
- Food provided
Quick apply
10d
Customer Service Representative
Vrozart Dackson Enterprises Private Limited —Mohali, Punjab
- ₹15,000 - ₹20,000 a month
- Full-time
- In-person
- Restaurant experience
- Communication skills
Quick apply

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US Process Operations Executive

Chandi Hospitality
Mohali, Punjab

Quick apply

Job details

Permanent | Full-time
₹30,000 - ₹50,000 a month

Benefits

Provident Fund
Food provided

Qualifications

Hospitality
Microsoft Excel
Customer service
English
Microsoft Office
Databases
Bachelor's degree
Hospitality Management
POS
Customer support
Business Administration
Process management
Restaurant experience
Communication skills
Time management

Full job description

Chandi Hospitality is a California-based hospitality and real estate company operating multiple restaurant brands across the United States. Our India office serves as a strategic operations support center, providing real-time assistance to our US restaurant teams in operations, administration, marketing, HR, accounting, and project management.

Job Summary

The US Process Operations Executive will be responsible for providing operational support to multiple restaurant locations across the United States during US business hours. This role acts as the communication bridge between restaurant managers, vendors, franchise partners, and the corporate office to ensure smooth day-to-day operations.

The ideal candidate is highly organized, detail-oriented, and capable of managing multiple tasks in a fast-paced environment while maintaining excellent communication with US-based teams.

Restaurant Operations

Monitor daily restaurant operations across assigned locations.
Coordinate with Restaurant General Managers regarding operational issues.
Track store opening and closing compliance.
Follow up on maintenance requests until resolution.
Monitor service quality and operational performance.
Ensure operational SOPs are followed across locations.

Vendor & Maintenance Coordination

Coordinate with maintenance vendors for equipment repairs.
Schedule preventive maintenance.
Follow up on service requests and completion timelines.
Maintain vendor communication records.

Inventory & Supply Chain

Assist stores with inventory ordering.
Coordinate with approved suppliers.
Monitor inventory shortages and urgent requirements.
Support new product rollouts.

Franchise & Corporate Support

Assist in implementing corporate initiatives.
Track operational compliance.
Prepare operational reports and dashboards.
Coordinate between India and US corporate teams.

Customer Experience

Monitor customer complaints received through various platforms.
Coordinate with store management for timely resolution.
Maintain customer issue logs.
Escalate critical concerns when required.

Reporting & Analytics

Prepare daily, weekly, and monthly operational reports.
Track KPIs such as sales, labor, food cost, customer complaints, and operational compliance.
Maintain accurate operational documentation.
Analyze operational trends and recommend improvements.

Administrative Support

Manage operational documentation.
Schedule meetings with US teams.
Prepare meeting agendas and minutes.
Maintain operational databases and trackers.

Required Skills

Excellent English communication (written and verbal)
Strong organizational and multitasking abilities
Problem-solving mindset
Attention to detail
Ability to work independently
Time management skills
Customer service orientation
Strong follow-up skills
Ability to work under pressure

Technical Skills

Microsoft Excel
Google Workspace
Microsoft Office
Restaurant POS systems (preferred)
CRM or ticketing systems
Data reporting tools

Qualifications

Bachelor's degree in Business Administration, Hospitality, Management, or a related field.
2- 10 years of experience in operations, customer support, hospitality, BPO, or process management.
Experience supporting US clients or US business operations is preferred.
Hospitality or restaurant industry experience is an advantage.

Working Hours

US Shift (Night Shift – India)
Five/Six-day working week as per company policy.
Availability during weekends or holidays, if required.

Key Performance Indicators (KPIs)

Operational issue resolution time
Maintenance ticket closure rate
Store compliance score
Vendor response time
Report accuracy and timeliness
Customer issue resolution turnaround
Inventory support accuracy
Communication effectiveness with US teams
SOP compliance tracking
Overall operational efficiency

Pay: ₹30,000.00 - ₹50,000.00 per month

Benefits:

Food provided
Provident Fund

Experience:

US : 2 years (Preferred)

Shift availability:

Night Shift (Required)

Work Location: In person

Quick apply

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