Chennai Tamil Nadu It support manager Jobs – 173 Open Jobs Today

IT Service Desk Manager
FLSmidth, Inc. —Chennai, Tamil Nadu
- Full-time
- Computer Science
- Software troubleshooting
- Customer service
Service Delivery Manager
Digitalxc.com —Chennai, Tamil Nadu
- ₹15,00,000 - ₹18,00,000 a year
- Full-time
- Project management
- Communication skills
- Flexible schedule
Quick apply
12d
Enabling Areas - IT - Assistant Manager -Site IT Operations - Chennai
Deloitte —Chennai, Tamil Nadu
- Microsoft Excel
- Azure
- Windows
Senior Manager - IT
CASAGRAND INTERNATIONAL SCHOOL —Thiruvanmiyur, Chennai, Tamil Nadu
- ₹30,000 - ₹65,000 a month
- Full-time
- Azure
- Management
- Computer Science
Quick apply
10d
Business Analyst
Kelevo Software Private Limited —Chennai, Tamil Nadu
- ₹3,00,000 - ₹5,00,000 a year
- Full-time
- Microsoft Excel
- SQL
- Analysis skills
Quick apply
11d
Assistant Manager-Technical Helpdesk/Service desk
ZF —Chennai, Tamil Nadu
- English
- Analysis skills
- Bachelor's degree
5d
Systems Manager
KLA —Chennai, Tamil Nadu
- Full-time
- Computer Science
- Master's degree
- Analytics
Manager - IT Service APAC
Genesys —Chennai, Tamil Nadu
- Online application
- Computer Science
- Windows
- Bachelor's degree
Application Support Specialist (FIS3)
Hapag-Lloyd AG —Chennai, Tamil Nadu
- SQL
- Health insurance
Deployment Assurance Project Manager
Kinaxis Inc. —Perungudi, Chennai, Tamil Nadu
- Full-time
- Management
- PMP
- Analysis skills
Project manager – IT Infrastructure (Contract)
AtkinsRéalis —Chennai, Tamil Nadu
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- PMP
- Health insurance
Head of IT & Business Partner India
KLA —Chennai, Tamil Nadu
- Full-time
- Travel
- Leadership
- Communication skills
Manager - Global Process
Hapag-Lloyd AG —Chennai, Tamil Nadu
- Data analysis skills
- English
- Analysis skills
- Health insurance
Project manager – IT Infrastructure (Contract)
Linxon —Guindy, Chennai, Tamil Nadu
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- PMP
- Health insurance
Technical Support Specialist (EDI)
Hapag-Lloyd AG —Chennai, Tamil Nadu
- Night shift
- Computer Science
- Linux
- Health insurance
IT Support Engineer - CB
Radial, Inc. —Chennai, Tamil Nadu
- Azure
- Software troubleshooting
- Customer service
9d
Assistant Manager
Legrand Group —Chennai, Tamil Nadu
- Full-time
- Software troubleshooting
- Windows
- Microsoft Office
Quick apply
Technical Support Specialist
Sectigo —Chennai, Tamil Nadu
- Weekend availability
- Computer Science
- Software troubleshooting
- Word processing
Quick apply
Database Support Engineer (DSE)
Exasol AG —Chennai, Tamil Nadu
- Full-time
- Salesforce
- Java
- SQL
9d
Group Lead - ITO Applications
Nordex SE —Chennai, Tamil Nadu
- Management
- Bachelor's degree
- IT

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IT Service Desk Manager

FLSmidth, Inc. -
Chennai, Tamil Nadu

Apply Now

Job details

Full-time

Qualifications

Jira
ITIL Certification
Computer Science
Software troubleshooting
Customer service
IT service management
English
Technical support
Analysis skills
Bachelor's degree
ServiceNow
Communication skills
Information Technology

Full job description

As IT Service Desk Manager at FLSmidth A/S, you will lead a team dedicated to providing exceptional IT support, ensuring efficient and reliable service delivery for our global operations. You will be responsible for overseeing all aspects of our service desk, driving continuous improvement, and maintaining high user satisfaction.

Job Responsibilities:**

Manage and mentor a team of IT support specialists, fostering a positive and productive work environment.
Oversee the daily operations of the IT Service Desk, including incident management, request fulfillment, and problem management processes.
Develop, implement, and maintain service desk policies, procedures, and best practices to optimize efficiency and effectiveness.
Monitor service desk performance metrics, analyze trends, and generate reports to identify areas for improvement and ensure service level agreements (SLAs) are met.
Act as an escalation point for complex technical issues and provide hands-on support when necessary.
Collaborate with other IT teams (e.g., infrastructure, applications) to ensure seamless service delivery and resolution of cross-functional issues.
Manage service desk tools and technologies, including ITSM platforms, and identify opportunities for automation and enhancement.
Ensure accurate and up-to-date documentation of IT systems, processes, and knowledge base articles.
Develop and manage the service desk budget, ensuring cost-effective operations.
Communicate effectively with internal stakeholders, providing updates and managing expectations regarding IT services.
Stay abreast of industry trends and emerging technologies to continuously improve service desk offerings.

Job Qualifications:**

Bachelor's degree in Information Technology, Computer Science, or a related field.
Minimum of 5 years of experience in IT service desk operations, with at least 2 years in a leadership or management role.
Proven experience managing and motivating a technical support team.
Strong understanding of ITIL framework and best practices (ITIL certification preferred).
Excellent knowledge of ITSM tools (e.g., ServiceNow, Jira Service Management).
Proficiency in troubleshooting a wide range of hardware, software, and network issues.
Exceptional communication, interpersonal, and customer service skills.
Strong analytical and problem-solving abilities.
Ability to work effectively in a fast-paced, global environment.
Fluency in English, both written and verbal.
Experience with global enterprise environments is highly desirable.

We offer all employees access to a dedicated recognition platform, empowering you to celebrate achievements, share appreciation and stay connected globally.

Apply Now

Refine Your Search

it support manager jobs in chennai tamil nadu

IT Service Desk Manager

Service Delivery Manager

Enabling Areas - IT - Assistant Manager -Site IT Operations - Chennai

Senior Manager - IT

Business Analyst

Assistant Manager-Technical Helpdesk/Service desk

Systems Manager

Manager - IT Service APAC

Application Support Specialist (FIS3)

Deployment Assurance Project Manager

Project manager – IT Infrastructure (Contract)

Head of IT & Business Partner India

Manager - Global Process

Project manager – IT Infrastructure (Contract)

Technical Support Specialist (EDI)

IT Support Engineer - CB

Assistant Manager

Technical Support Specialist

Database Support Engineer (DSE)

Group Lead - ITO Applications

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