Chennai Tamil Nadu Unit manager Jobs – 538 Open Jobs Today

Unit Manager Retail
SREE GUPTA BHAVAN PVT LTD —Chennai, Tamil Nadu
- ₹39,790.38 - ₹45,642.64 a month
- Weekend availability
- Hospitality
- Management
- Microsoft Office
- Cell phone reimbursement
- Food provided
Quick apply
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Unit Manager Retail

SREE GUPTA BHAVAN PVT LTD
Chennai, Tamil Nadu

Quick apply

Job details

Permanent | Full-time
₹39,790.38 - ₹45,642.64 a month
5 days ago

Benefits

Provident Fund
Cell phone reimbursement
Food provided

Qualifications

Hospitality
Management
Upselling
Baking
Microsoft Office
Bachelor's degree
Hospitality Management
POS
Business Administration
Diploma
Restaurant experience
Communication skills
Hospitality management

Full job description

Job Description – Unit Manager (Sweets, Savouries & Restaurant Outlets)

Reports To : Area Manager / Operations Manager

Location : Chennai, Retail Outlet / Restaurant

Interested suitable candidate shall forward your profile to hrcareer at sgbpl dot in ;

whatsapp : 63/84/00/93/50

Job Summary

The Unit Manager is responsible for the complete operational management of the outlet by ensuring exceptional customer service, maintaining food quality and hygiene standards, managing employees, controlling costs, and achieving sales and profitability targets. The role requires strong leadership, operational excellence, and the ability to create a positive customer experience while ensuring compliance with company policies and statutory regulations.

Key ResponsibilitiesOperations Management

Manage the day-to-day operations of the sweets, savouries, bakery, restaurant, and chat sections.
Ensure smooth opening and closing of the outlet as per SOPs.
Monitor daily sales, productivity, and operational efficiency.
Ensure availability of all products throughout business hours.
Coordinate with production and warehouse teams for timely replenishment.
Maintain outlet cleanliness, ambience, and visual merchandising standards.

Sales & Business Development

Achieve monthly and annual sales targets.
Increase average bill value through effective upselling and cross-selling.
Plan and execute local promotional activities.
Monitor sales trends and recommend strategies to improve business.
Build customer loyalty and encourage repeat business.

Customer Service

Deliver exceptional customer service and ensure customer satisfaction.
Resolve customer complaints promptly and professionally.
Maintain high service standards across all customer touchpoints.
Gather customer feedback and implement improvements.

Team Management

Recruit, train, motivate, and supervise outlet employees.
Prepare duty rosters and manage attendance, shifts, and leave.
Conduct regular team briefings and performance reviews.
Ensure employees follow grooming, hygiene, and service standards.
Foster teamwork and maintain a positive work environment.

Inventory & Stock Management

Monitor inventory levels of raw materials, finished goods, and packing materials.
Conduct daily, weekly, and monthly stock verification.
Control product wastage and inventory shrinkage.
Ensure FIFO (First In, First Out) practices are followed.
Coordinate with stores and procurement for timely stock replenishment.

Food Safety & Quality

Ensure food quality standards are maintained at all times.
Monitor product freshness, expiry dates, and storage conditions.
Ensure compliance with food safety, hygiene, and sanitation standards.
Maintain cleanliness of kitchen, dining, service, and storage areas.
Ensure all statutory food safety guidelines are followed.

Financial Management

Monitor daily sales reports, cash collections, and deposits.
Control operating expenses and improve outlet profitability.
Verify billing accuracy and cash reconciliation.
Monitor labour costs and operational expenses.
Prepare daily and monthly operational reports.

Compliance & Administration

Ensure compliance with company policies and SOPs.
Maintain statutory records and operational documentation.
Coordinate maintenance of equipment and facility infrastructure.
Ensure workplace safety and emergency preparedness.
Handle audits and ensure corrective actions are implemented.

Key Performance Indicators (KPIs)

Sales Target Achievement
Outlet Profitability
Customer Satisfaction Scores
Food Quality Compliance
Inventory Accuracy
Wastage Percentage
Labour Cost Control
Employee Retention
Customer Complaint Resolution
Audit & Hygiene Compliance Scores

Required Qualifications

Bachelor's Degree or Diploma in Hotel Management, Hospitality, Business Administration, or a related field.
Additional certifications in Food Safety or Hospitality Management are preferred.

Experience

5–8 years of experience in retail food, sweets, savouries, bakery, QSR, or restaurant operations.
Minimum 2 years of experience in a managerial role.

Required Skills

Strong leadership and people management
Retail and restaurant operations management
Sales and business development
Inventory and stock control
Financial and cost management
Customer relationship management
Food safety and hygiene compliance
Team training and performance management
Problem-solving and decision-making
Effective communication and interpersonal skills
Proficiency in POS systems, ERP software, and Microsoft Office

Working Conditions

Rotational shifts, including weekends and public holidays.
Ability to work under pressure in a fast-paced retail environment.
Standing and walking for extended periods may be required.

Preferred Industry Experience

Sweets & Savouries
Bakery
Restaurant
Café
QSR (Quick Service Restaurant)
Food Retail Chain

Pay: ₹39,790.38 - ₹45,642.64 per month

Benefits:

Cell phone reimbursement
Food provided
Provident Fund

Work Location: In person

Quick apply

Refine Your Search

unit manager jobs in chennai tamil nadu

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