Delhi Customer success specialist Jobs – 107 Open Jobs Today

Web Operations Specialist
Sunpan —Shahpur Jat, Delhi, Delhi
- Full-time
- Computer Science
- English
- Master's degree
- Health insurance
- Paid time off
Quick apply
Lead Generation Specialist
Berg Infotech LLP —Delhi
- ₹15,000 - ₹25,000 a month
- Full-time
- CRM software
- Sales
- Salesforce
Quick apply
Customer Success Manager- US Clients
Hudson Manpower —Delhi, Delhi
- Full-time
- Hybrid work
- English
- Bachelor's degree
Associate Service Operations Specialist
SITA Switzerland Sarl —Delhi
- Full-time
- Remote
- Oracle
- Computer Science
- English
- Work from home
Customer Support Manager
Airbus India Private Limited —Delhi, Delhi
- Email
- CRM software
- Salesforce
- English
12d
Senior Specialist
SISA —Delhi
- Full-time
- Azure
- Oracle
- Windows
Senior Service Operations Specialist
SITA Switzerland Sarl —Delhi
- Full-time
- Remote
- English
- Project management
- Scripting
- Work from home
Customer Support Specialist
Epsilon Asia —Delhi, Delhi
- Communication skills
- Health insurance
Specialist Service Operations
SITA Switzerland Sarl —Delhi
- Full-time
- Remote
- Oracle
- Computer Science
- English
- Work from home
Expert ServiceNow Developer
SITA Switzerland Sarl —Delhi
- Full-time
- Remote
- Customer service
- AI
- Work from home
Organizational/ Industrial psychologist – Customer Success Job in Delhi
Mantra Care —Delhi
- Master's degree
- Analysis skills
- Communication skills
Growth Specialist
Finarkein —Delhi, Delhi
- Full-time
- Research
Quick apply
Customer Happiness Specialist (5-12 YRS)
Rage Coffee —Delhi
- Full-time
- English
Business Development Specialist
Soulera —Delhi, Delhi
- ₹1,00,000.39 - ₹1,40,000.90 a year
- Full-time
- Sales
- Business development
- Bachelor's degree
Quick apply
1d
Business Development Specialist/ Manager
Atlanta Systems —Delhi, Delhi
- ₹5,00,000 - ₹6,00,000 a year
- Full-time
- CRM software
- Marketing
- Microsoft Office
Data Research Specialist
JATO Dynamics —Delhi, Delhi
- Full-time
- English
- Research
- Microsoft Office
- Health insurance
- Paid time off
9d
Myopia Management Specialist
ZEISS Group —Delhi, Delhi
- Full-time
- Analysis skills
- Bachelor's degree
- Communication skills
Senior Specialist
Infineon Technologies AG —Delhi
- Full-time
- Master's degree
- Analysis skills
- Electrical experience
Specialist- QHSE Systems
Air Liquide —Delhi, Delhi
- Full-time
- Engineering
- Master's degree
- SQL
11d
Spec, Sys Administration
L3Harris Technologies —Delhi
- Computer Science
- Software troubleshooting
- Windows
10d

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Web Operations Specialist

Sunpan -
Shahpur Jat, Delhi, Delhi

Quick apply

Job details

Full-time

Benefits

Health insurance
Paid time off

Qualifications

Jira
Web accessibility
Computer Science
SAP
Magento
English
Master's degree
Project management
Bachelor's degree
SEO
B2B
WCAG
Agile
Copywriting
Information Technology

Full job description

SUNPAN is a fast-growing global furniture brand that specializes in the design of high quality, trend-forward furnishings for commercial and residential spaces. We collaborate with established designers and suppliers from around the globe to source the finest materials and inspired styles. As a trade-only company, we are a trusted source for interior designers seeking timeless pieces that elevate any space. Our curated assortment spans across dining and bar to living, bedroom, outdoor, and accents.

Proudly certified as a Great Place to Work for four consecutive years, SUNPAN fosters a creative and supportive environment. We welcome talented individuals to explore rewarding career opportunities across our diverse teams.

Job Summary

We are seeking talented, motivated individuals to join our dynamic team and contribute to shaping the future of our company. Find your next career adventure with SUNPAN and be part of our Marketing Team in the role of Web Operations Specialist. Reporting to the Marketing Director, Digital & Communications, this role is responsible for managing the day-to-day operations of the company website and the customer portal. This role bridges technical website management with project management and collaboration with internal and external stakeholders to ensure site integrity for an optimized and engaging user experience. To align with corporate headquarters and ensure the timely delivery of project deliverables, this role will be required to work during EST hours.

About The Role:

Website Management:
- Oversee daily operations of the website, collaborating with web development agencies to plan and implement site enhancements.
- Conduct UAT and provide timely feedback to web development agencies to adhere to release schedules.
- Ensure site stability post-release and work with web agency to address any issues.
- Promptly address customer and staff issues related to website or customer portal access, product visibility, pricing or inventory discrepancies through effective and professional communication.
- Curate product presentation using digital merchandising tactics in collaboration with cross-functional teams (Marketing, Product, Creative, Sales, and Inventory).
- Work closely with UX/UI designer and the web agency to implement the redesign of key web pages while conforming to WCAG accessibility guidelines.
- Monitor, maintain, and optimize site SEO performance in coordination with the copywriting team.
- Develop and execute a web content calendar to refresh site content and support product launches, trends, and marketing campaigns.
- Conduct regular site checks, audits, and QA to ensure content accuracy and site functionality.
- Update and maintain user manuals for the website and the customer portal.
- Optimize user experience using customer journey mapping, defined personas, and personalization techniques.
- Provide regular reports on website performance including but not limited to top search terms, website traffic trends, user behaviour, SEO keyword ranking among others.

Research and Innovation:
- Monitor competitor websites and communication strategies to identify trends and recommend new tools and functionalities.
- Present ideas to enhance the website’s features and functionality based on competitive research and customer feedback.
- Stay informed on industry trends to contribute ideas for innovative design concepts and marketing strategies.

Other Duties:

- Perform ad hoc tasks as assigned to support evolving business needs.

Let's Talk About You:

At least 3 years work experience managing websites for large organisations, preferably in the B2B space
Knowledge and experience working with Shopify B2B, Magento, SAP, Jira, Teamwork and Asana.
Experience working with website developers and e-commerce agencies in Agile format.
Highly organised, detail-oriented, and deadline-driven with the ability to work under tight deadlines and shifting priorities.
Collaborative team player with the ability to give and receive constructive feedback and incorporate best practices in your work.
Proficiency in English with the ability to communicate (written and verbal) clearly and professionally with internal and external stakeholders.
Motivated self-starter with the ability to work independently and in a team setting.
Research-driven mindset who takes ownership of projects.
Knowledge of SEO and website best practices.
Bachelor's and/or Master’s in degree in Computer Science or Information Technology and adept at project management.

Please note that this role will begin as a remote position; however, on-site presence will be required in the near future once our office is established in the Delhi area

Benefits We Offer:

Generous Paid Time Off
Comprehensive Extended Health Care– Includes medical, dental, vision, and Family Coverage.
Monthly Meal Vouchers
A Certified Great Place to Work– Proudly recognized for 4 years in a row!
Team Building & Social Events– Because we believe in growing together.

Sunpan Trading & Importing Inc. is an equal opportunity employer, and we believe that diversity is the reason behind our success. We are committed to fair and accessible employment practices.

Quick apply

Refine Your Search

customer success specialist jobs in delhi

Web Operations Specialist

Lead Generation Specialist

Customer Success Manager- US Clients

Associate Service Operations Specialist

Customer Support Manager

Senior Specialist

Senior Service Operations Specialist

Customer Support Specialist

Specialist Service Operations

Expert ServiceNow Developer

Organizational/ Industrial psychologist – Customer Success Job in Delhi

Growth Specialist

Customer Happiness Specialist (5-12 YRS)

Business Development Specialist

Business Development Specialist/ Manager

Data Research Specialist

Myopia Management Specialist

Senior Specialist

Specialist- QHSE Systems

Spec, Sys Administration

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