Gurugram Haryana Care manager Jobs – 354 Open Jobs Today

Operation Manager (Gurugram)
Crown Veterinary Services Pvt. Ltd —Gurugram, Haryana
- ₹60,000 - ₹80,000 a month
- Full-time
- Team management
- Conflict management
- In-person
Quick apply
6d
Assistant Manager - Customer Care
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- English
- Analysis skills
- Bachelor's degree
Quick apply
15h
E-Commerce Manager - FMCG (Personal Care & Hygiene)
CHRO Consulting LLP —Gurugram, Haryana
- ₹6,00,000 - ₹8,00,000 a year
- Full-time
- Microsoft Excel
- Master's degree
- Analysis skills
Quick apply
8d
Clinic Manager
Dermapuritys —Gurugram, Haryana
- ₹40,000 - ₹1,00,000 a month
- Full-time
- Master's degree
- Bachelor's degree
- In-person
Quick apply
Deputy Manager (Channel Specialist - Digital/Social)
Optum —Gurugram, Haryana
- Full-time
- Marketing
- Social media management
- Bachelor's degree
- Health insurance
Store Manager
VETIC —Gurugram, Haryana
- ₹25,070.77 - ₹50,677.05 a month
- Full-time
- Sales
- Inventory management
- Customer service
- Health insurance
Quick apply
Franchise Manager- Skinfinity derma clinic
Skinfinity Derma Skin Hair & Laser Clinic —Gurugram, Haryana
- ₹60,000 - ₹80,000 a month
- Full-time
- Up to 50% travel
- Master's degree
- Business development
- Food provided
- Paid sick time
Quick apply
Branch Manager
Gleuhr Wellness Pvt Ltd —Gurugram, Haryana
- ₹40,000 - ₹50,000 a month
- Full-time
- Sales
- Customer service
- Business development
Quick apply
9d
Peri-Operative Care Product Manager
GE HEALTHCARE —Gurugram, Haryana
- Analysis skills
- Bachelor's degree
- Product management
Center / Floor Manager
Eyemantra —Gurugram, Haryana
- ₹25,000 - ₹60,000 a month
- Full-time
- Customer service
- Microsoft Office
- Master's degree
Content Program Manager
Optum —Gurugram, Haryana
- Full-time
- PMP
- Bachelor's degree
- Agile
- Health insurance
Assistant Manager - Operations
Shadanga Ayurveda Pvt Ltd —Gurugram, Haryana
- ₹25,000 - ₹35,000 a month
- Full-time
- Medicine
- Master's degree
- Bachelor's degree
Quick apply
1d
Founders Chief of Staff and Operations Manager
PinnacleU —Gurugram, Haryana
- ₹12,00,000 - ₹15,00,000 a year
- Full-time
- English
- Project management
- Communication skills
Quick apply
Senior Manager -Health Process training
Alight —Gurugram, Haryana
- Presentation skills
- Bachelor's degree
- Team management
- Health insurance
- Paid sick time
5d
AM- Maintenance (Electricles)
Nivasa Group —Gurugram, Haryana
- ₹45,000 - ₹70,000 a month
- Full-time
- Programmable logic controllers
- Project management
- Electrical experience
Quick apply
Logistics Manager
Mindray —Gurugram, Haryana
- Microsoft Powerpoint
- Microsoft Excel
- Bachelor's degree
Manager - Pharmacy Benefit Management - US Healthcare
Mercer —Gurugram, Haryana
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
10d
National Collections Manager
gHRig People Solutions —Gurugram, Haryana
- ₹70,00,000 a year
- Full-time
- Finance
- Master's degree
- Analysis skills
Quick apply
Territory Manager : MNS
DHL —Manesar, Haryana
- Email
- Sales
- Data analysis skills
- Master's degree
- Health insurance
- Paid time off
Clinic Manager
Adriyana Services Pvt. Ltd. —Gurugram, Haryana
- ₹70,000 - ₹80,000 a month
- Call employer
- CRM software
- Sales
- In-person
Quick apply

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Operation Manager (Gurugram)

Crown Veterinary Services Pvt. Ltd
Gurugram, Haryana

Quick apply

Job details

Permanent | Full-time
₹60,000 - ₹80,000 a month
6 days ago

Benefits

Provident Fund

Qualifications

Tableau
Team management
Conflict management
Relationship management
Stocking
Communication skills

Full job description

Role Summary:
The Manager is responsible for the overall management of clinic operations, client experience, and client facing staff performance at Crown Vet. This role ensures the highest standards of service delivery, operational efficiency, and brand representation, while acting as the key liaison between clients, clinical teams, and the senior leadership team at HO.

Key Responsibilities:

Clinic Operations Management

- Assess clinic readiness prior to opening, including cleanliness, equipment functionality, appropriate staffing and system availability.

- Conduct frequent clinic walkthroughs to ensure reception areas, consultation rooms, waiting areas, and pharmacy are presentable.

- Control diary management at the clinic level to ensure smooth workflow and efficient service.

- Monitor daily workflow to ensure efficient consultation flow and minimal client waiting times.

- Rota management for all clinic staff (in collaboration with the Head Vet) to ensure effective cover across all clinic hours and eliminate capability/service gaps.

- Conduct brief daily team huddles to discuss day-to-day operations including staffing, capacity and key client touchpoints.

- Actively contribute to progressive clinic performance via prompt and concise feedback loops, proactive problem-solving and effective collaboration with clinic staff and HO.

- Take on reception duties and responsibilities as cover during periods of peak demand, planned leave or absence.

Client Experience & Relationship Management:
- Demonstrate excellent client service and encourage reception staff to:

Personally welcome and engage with new clients during their visit

Maintain regular interaction with existing clients to strengthen loyalty and satisfaction.

- Ensure timely follow-ups with new and concerned clients via call or WhatsApp.

- Introduce relevant Crown Vet services, plans and packages.

- Support clients through the clinic experience and actively supervise client interactions at reception - assisting as required.

- Promote a consistent, premium client experience aligned with Crown Vet standards.

- Maintain quality client care standards with the reception team using live feedback and coaching.

- Engage with the Client Experience (HO) team in progressing and resolving client care gaps and implementing positive change into clinics.

- Handle client service issues at clinic level promptly and professionally.

Staff Supervision & Performance Management:
- Supervise reception and pharmacy staff to ensure wellbeing, professionalism and efficiency.

- Ensure staff adherence to grooming, uniform, communication, and behavioral standards.

- Coach and support all staff in client handling, service excellence and operational efficiency.

- Foster a positive, motivated, and accountable team culture.

- Perform monthly 1:1 meetings with all direct reports to discuss overall performance (achievements and support requirements), operational updates and forward focus.

- Co-host quarterly clinic team meetings alongside the Head Vet for a collaborative discussion on aligned goals, mutual consideration and effective implementation of changes.
Issue Resolution & Escalation:
- Escalate medical or clinical concerns to the Head/Senior Vet immediately.

- Support in the resolution of client complaints at clinic level using conflict management techniques and empathy practices.

- Inform HO of complaint escalations, health & safety incidents, or reputational risks within 24 hours or immediately where required.

- Communication relevant learning outcomes from complaint resolution with colleagues and confirm understanding.

Reporting & Documentation:
- Maintain daily operational reports, including incidents, feedback, and action items.

- Communicate clearly and consistently with senior management on clinic performance, potential risks and client/staff concerns.

- Ensure accurate documentation and follow-through on all escalations.

- Document and track all issues in the Clinic Manager’s report.

- Ensure daily compliance tasks are frequently reviewed and completed in a timely manner, with additional support interventions and prompt delay communication.

Key Skills & Competencies:

-Strong leadership and team management skills, with the ability to motivate, support, and coordinate team members while maintaining a positive and productive working environment.

- Excellent verbal and written communication abilities, enabling clear, professional interaction with colleagues, clients, and external stakeholders.

- High emotional intelligence and client-handling capability, including empathy, patience, and the ability to manage sensitive or challenging situations calmly and professionally.

-Well-developed problem-solving and decision-making skills, with the confidence to assess situations, identify solutions, and take appropriate action in a timely manner.

- Strong attention to detail and organisational ability, ensuring accuracy, efficiency, and effective prioritisation of tasks and responsibilities.

-Comfort and confidence around animals, with an awareness of basic animal behaviour and body language to support safe and appropriate handling.

- Ability to multitask and perform effectively under pressure, maintaining focus and quality of work in fast-paced or demanding environments.

-Basic understanding of workplace equipment and technology, including the confident use of laptops, printers/scanners, and telephone or call-handling systems.

Pay: ₹60,000.00 - ₹80,000.00 per month

Benefits:

Provident Fund

Work Location: In person

Quick apply

Refine Your Search

care manager jobs in gurugram haryana

Operation Manager (Gurugram)

Assistant Manager - Customer Care

E-Commerce Manager - FMCG (Personal Care & Hygiene)

Clinic Manager

Deputy Manager (Channel Specialist - Digital/Social)

Store Manager

Franchise Manager- Skinfinity derma clinic

Branch Manager

Peri-Operative Care Product Manager

Center / Floor Manager

Content Program Manager

Assistant Manager - Operations

Founders Chief of Staff and Operations Manager

Senior Manager -Health Process training

AM- Maintenance (Electricles)

Logistics Manager

Manager - Pharmacy Benefit Management - US Healthcare

National Collections Manager

Territory Manager : MNS

Clinic Manager

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