Gurugram Haryana Mgr guest services i Jobs – 183 Open Jobs Today

Mgr-Guest Services I
Marriott International, Inc —Gurugram, Haryana
- Full-time
- Hospitality
- No experience needed
- 12th Pass
Business Development and Sales Manager
Travl 360 —Gurugram, Haryana
- ₹30,000 - ₹70,000 a month
- Full-time
- Marketing
- Business development
- In-person
Quick apply
12d
Premium Butler – Private Household (Ultra-High-Net-Worth Family)
Ravit Leisure & Medevac Heli Services Pvt Ltd —Vasant Kunj, Delhi, Delhi
- ₹50,000 - ₹65,000 a month
- Full-time
- Master's degree
- In-person
Quick apply
Mgr-Training
Marriott International, Inc —Gurugram, Haryana
- Full-time
- Customer service
- No experience needed
- Bachelor's degree
6d
Portfolio Revenue Manager
Holiday Inn Express —Gurugram, Haryana
- Hospitality
- Microsoft Excel
- Analysis skills
Duty Manager/Supervisor
MEGHAVI WELLNESS PRIVATE LIMITED —Gurgaon H.O, Gurugram, Haryana
- ₹22,000 - ₹33,000 a month
- Full-time
- Hospitality
- Customer service
- Supervising experience
- Flexible schedule
Quick apply
13d
Guest Relations Manager
HPK & Associates —New Delhi District, Delhi
- ₹39,028.56 - ₹61,392.15 a month
- Full-time
- Hospitality
- Customer service
- English
- Cell phone reimbursement
- Food provided
Quick apply
12d
Restaurant Manager
Gulati Restaurant & Foods Pvt Ltd —Gurgaon H.O, Gurugram, Haryana
- ₹13,381.89 - ₹49,242.22 a month
- Full-time
- Customer service
- English
- Food service
Quick apply
9d
Marketing Manager / team leader
EshA HOME SOLUTION —Gurugram, Haryana
- ₹32,000 - ₹35,000 a month
- Full-time
- In-person
- Leadership
Quick apply
Sales Manager- Hospitality
Saltstayz hotel —Manesar, Haryana
- ₹8,00,000 - ₹9,00,000 a year
- Full-time
- Sales
- Computer networking
- In-person
- Health insurance
- Flexible schedule
Quick apply
Admin Manager
MSM Unify —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Mgr-Marketing Communications I
Marriott International, Inc —Gurugram, Haryana
- Full-time
- Sales
- No experience needed
- 12th Pass
5d
General Manager
HRM solutions —South East District, Delhi
- ₹40,00,000 - ₹45,00,000 a year
- Full-time
- Hybrid work
- Hospitality
- Sales
- Business development
- Flexible schedule
- Paid sick time
Quick apply
Senior Community Lead - 695800
WeWork India Management —Gurugram, Haryana
- Full-time
- Hospitality
- Sales
- Bachelor's degree
Director of Development - Luxury, India and South Asia
AccorCorpo —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- Hospitality
- Microsoft Excel
Quick apply
Restaurant Manager
Subha Creation Studio —Gurugram, Haryana
- ₹50,000 - ₹70,000 a month
- Weekend availability
- Hospitality
- Customer service
- 12th Pass
- Paid time off
- Food provided
Quick apply
8h
Digital Maketing Operation Head
SocialVocial Digital Solutions Pvt. Ltd. —Saket, Delhi, Delhi
- ₹4,97,834.46 - ₹12,00,000.00 a year
- Full-time
- Hospitality
- In-person
- Leadership
Quick apply
Director of Revenue Management - India & SWA
India Consultancy Private Limited —Gurugram, Haryana
- Full-time
- Microsoft Office
- Master's degree
- Administrative experience
Facilities Manager
JLL —Gurugram, Haryana
- Weekend availability
- Microsoft Powerpoint
- Bilingual
- Microsoft Excel
- Health insurance
- Life insurance
Front Office Manager
PK HOTELS & RESORTS PRIVATE LIMITED —Kapashera., Delhi, Delhi
- ₹10,724.80 - ₹25,708.30 a month
- Full-time
- Microsoft Excel
- Customer service
- English
- Cell phone reimbursement
- Food provided
Quick apply

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Mgr-Guest Services I

Marriott International, Inc -
Gurugram, Haryana

Apply Now

Job details

Full-time

Qualifications

Hospitality
Guest relations
No experience needed
12th Pass
Front desk
Guest services
Communication skills

Full job description

Additional Information
Job Number26075730
Job CategoryRooms & Guest Services Operations
LocationSector 26, M.G. Road, Gurgaon, Haryana, India, 122002
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Leading Guest Services Teams

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and builds mutual trust, respect, and cooperation among team members.

Serves as a role model to demonstrate appropriate behaviors.

Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

Celebrates successes and publicly recognizes the contributions of team members.

Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Maintaining Guest Services and Front Desk Goals

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.

Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.

Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.

Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Serves as a leader in displaying outstanding hospitality skills.

Sets a positive example for guest relations.

Responds to and handles guest problems and complaints.

Empowers employees to provide excellent customer service.

Observes service behaviors of employees and provides feedback to individuals.

Strives to improve service performance.

Provides immediate assistance to guests as requested.

Ensures employees understand customer service expectations and parameters.

Participates in the development and implementation of corrective action plans to improve guest satisfaction.

Implementing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.

Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.

Manages payroll administration.

Conducting Human Resource Activities

Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

Participates in employee progressive discipline procedures.

Uses all available on the job training tools for employees.

Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.

Supervises on-going training initiatives and conducts training when appropriate.

Participates in the employee performance appraisal process, providing feedback as needed.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

Maintains high visibility in public areas during peak times.

Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.

Performs Front Desk duties in high demand times.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

W Le Méridien inspirujemy się epoką pełnych przepychu podróży, doceniając każdą kulturę poprzez wyraźnie europejską atmosferę delektowania się tym, co najlepsze. Nasi goście to ciekawi i kreatywni, kosmopolityczni poszukiwacze kultury, którzy doceniają chwile skupienia i zwolnienia tempa, by móc delektować się celem podróży. Zapewniamy autentyczną, elegancką i niezapomnianą obsługę oraz doświadczenia, które inspirują gości do czerpania radości z tego, co najlepsze. Szukamy ciekawych i kreatywnych osób, które dołączą do naszego zespołu. Jeśli cenisz sobie nawiązywanie kontaktów z podobnie myślącymi gośćmi i masz w sobie głębokie pragnienie dostarczania niezapomnianych wrażeń, zapoznaj się z możliwościami rozwoju kariery w Le Méridien. Stając się częścią zespołu Le Méridien, dołączasz do portfolio marek Marriott International. Bądź tam, gdzie możesz pracować najlepiej, jak potrafisz, rozpocznij realizację zamierzeń, poczuj przynależność do niesamowitej globalnej społeczności i stań się najlepszą wersją siebie.

Apply Now

Refine Your Search

mgr guest services i jobs in gurugram haryana

Mgr-Guest Services I

Business Development and Sales Manager

Premium Butler – Private Household (Ultra-High-Net-Worth Family)

Mgr-Training

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Sales Manager- Hospitality

Admin Manager

Mgr-Marketing Communications I

General Manager

Senior Community Lead - 695800

Director of Development - Luxury, India and South Asia

Restaurant Manager

Digital Maketing Operation Head

Director of Revenue Management - India & SWA

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