Hyderabad, Telangana Infosys , wipro, cognizant, accenture fresher Jobs – 334 Open Jobs Today

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production Support Incident Manager, ITSM, ITIL, ServiceNow

Infosys Limited -
Hyderabad, Telangana

Apply Now

Job details

Qualifications

Computer Science
Incident management
BMC Remedy
IT service management
Analysis skills
Quality assurance
ServiceNow
Agile
IT
Business requirements
Communication skills
Debugging
Product lifecycle management
Information Technology

Full job description

Key Responsibilities:

Lead end to end incident management for production environments ensuring timely detection triage and resolution of high priority incidents within agreed SLAs
Coordinate war rooms and bridge calls driving technical teams to root cause and service restoration while maintaining structured communication and clear action plans
Manage ITSM processes Incident Problem Change as applicable ensuring adherence to defined workflows policies and governance standards
Utilize ServiceNow to log track prioritize and report incidents problems and changes ensuring data accuracy and completeness of records
Perform impact and risk assessment for incidents and related changes escalating appropriately to stakeholders and leadership when required
Drive root cause analysis RCA document post incident reviews and ensure implementation of corrective and preventive actions
Monitor production health through dashboards alerts and reports proactively identifying trends and recurring issues to reduce incident volume
Collaborate with development and infrastructure teams to ensure stable releases smooth deployments and effective handover to support teams
Ensure compliance with ITIL best practices and organizational standards across all support and incident management activities
Minimum Qualifications
Education B
Tech or equivalent degree in Computer Science Information Technology or a related engineering discipline
Experience 5 8 years of hands on experience in production support and incident management within IT services or enterprise environments
Strong expertise in ITSM frameworks with practical experience managing Incident and Problem processes
Proven experience using ServiceNow or similar ITSM tools for incident problem and change management activities
Solid background in production support including working with on call rotations SLAs and high severity incident handling
Demonstrated ability to coordinate multiple teams during incidents and drive them towards timely resolution
Excellent communication skills for clear concise updates to technical and non technical stakeholders during critical events

Technical Requirements:

Primary skills Process Maintenance and Production Support process PLM Production Support process Process Service Management ITIL Technology Infra ToolAdministration ITSM BMC Remedy ITSM Technology Infrastructure Security IT Service Management

Additional Responsibilities:

Knowledge of more than one technology
Basics of Architecture and Design fundamentals
Knowledge of Testing tools
Knowledge of agile methodologies
Understanding of Project life cycle activities on development and maintenance projects
Understanding of one or more Estimation methodologies Knowledge of Quality processes
Basics of business domain to understand the business requirements
Analytical abilities Strong Technical Skills Good communication skills
Good understanding of the technology and domain
Ability to demonstrate a sound understanding of software quality assurance principles SOLID design principles and modelling methods
Awareness of latest technologies and trends
Excellent problem solving analytical and debugging skills

Preferred Skills:

Technology->Infra_ToolAdministration-ITSM->BMC Remedy ITSM->ITSM,Technology->Infrastructure Security->IT Service Management->Servicenow,Foundational->Maintenance and Production Support process->PLM Production Support process,Foundational->Service Management->ITIL

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infosys , wipro, cognizant, accenture fresher jobs in hyderabad, telangana

production Support Incident Manager, ITSM, ITIL, ServiceNow

Production Support(PM), Client handling, Shift Scheduling

SPE-CX-Multi Channel Helpdesk

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AWS Admin, Terraform

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Production Support - ITIL, Distributed

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AI Engineers Associate

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Network Admin

Oracle Database Administration

AIX/Linux Admin

Qlik Admin

Cloud Engineer

Assistant Manager

SPE-Digital Marketing

IICS Production Support

Production Support

Informatica BDM Admin

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