Hyderabad Telangana Bpo quality team leader Jobs – 19 Open Jobs Today

Team Leader
Copart —Hyderabad, Telangana
- Full-time
- Microsoft Excel
- Management
- Analysis skills
Quick apply
2d
Team Leader - Operations
WEBFURTHER INDIA PRIVATE LIMITED —Hyderabad, Telangana
- ₹6,00,000 - ₹8,00,000 a year
- Full-time
- Management
- Bachelor's degree
- In-person
Quick apply
Manager-Operations(Accounts Payable Process)
Corteva Agriscience —Hyderabad, Telangana
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Process Leader
Firstsource Healthcare —Hyderabad, Telangana
- Customer service
- Analysis skills
- Bachelor's degree
2d
HR Operations Lead
OIP Insurtech —Hyderabad, Telangana
- English
- Microsoft Office
- Human resources
14d
Team leader
Blueberry Labs Private Limited —Hyderabad, Telangana
- Master's degree
- Bachelor's degree
- Team management
Quick apply
Bot Quality Analyst
IntouchCX —Hyderabad, Telangana
- Full-time
- Customer service
- English
- AI
Director - Finance Managed Services
KPMG —Hyderabad, Telangana
- Oracle
- Master's degree
- In-person
9d
Quality Auditing Senior Analyst
Accenture —Hyderabad, Telangana
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Quantaco - Client Lead
Talent Formula —Hyderabad, Telangana
- English
- Microsoft Office
- Master's degree
Procurement Specialist
Corteva Agriscience —Hyderabad, Telangana
- Microsoft Office
- Master's degree
- Bachelor's degree
5d
Delivery Lead Manager
Accenture —Hyderabad, Telangana
- Full-time
- CRM software
- Management
- Sales
Trainer - International Voice
unifyCX —Hyderabad, Telangana
- Analysis skills
- Bachelor's degree
Quick apply
Director Operations
MostEdge —Hyderabad, Telangana
- Full-time
- POS
- In-person
- Health insurance
- Paid time off
Quick apply
Delivery Lead Senior Manager
Accenture —Hyderabad, Telangana
- Full-time
- CRM software
- Sales
- Analysis skills
Lead Mortgage Servicing
Cognizant —Hyderabad, Telangana
- Full-time
- Microsoft Excel
- Customer service
- Research
Workday System Owner
VXI Global Solutions —Hyderabad, Telangana
- Full-time
- Customer service
- Analysis skills
- Bachelor's degree
JOB ID issue
Dev ops cin 03 ### —Hyderabad, Telangana
- Night shift
- Customer service
- Computer literacy
- English
Quick apply
Senior IT Generalist
IntouchCX —Hyderabad, Telangana
- Weekend availability
- Software troubleshooting
- English
- Analysis skills
- Flexible schedule

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Team Leader

Copart -
Hyderabad, Telangana

Quick apply

Job details

Full-time
2 days ago

Qualifications

Six Sigma Certification
Interpretation
Microsoft Excel
Management
Operations management
Process improvement
Analysis skills
Bachelor's degree
Lean Six Sigma
Business requirements
Communication skills
Lean Six Sigma Certification

Full job description

Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.

Key Responsibilities

People Leadership

Lead, coach, and mentor a team of 15–20 associates.
Conduct regular team huddles, one-on-one discussions, and performance reviews.
Drive employee engagement, retention, and career development initiatives.
Manage attendance, adherence, leave planning, and workforce utilization.
Support hiring, onboarding, and training of new team members.

Operational Excellence

Ensure daily operational targets and service levels are consistently achieved.
Monitor productivity, quality, turnaround time, and customer experience metrics.
Identify process gaps and implement corrective actions.
Manage workload distribution and prioritize tasks effectively.
Ensure compliance with SOPs, policies, and regulatory requirements.

Performance Management

Analyze team performance data and identify improvement opportunities.
Conduct coaching sessions and performance improvement plans when required.
Drive accountability for individual and team performance metrics.
Recognize and reward high-performing employees.

Stakeholder Management

Collaborate with cross-functional teams to resolve operational challenges.
Escalate business risks and process issues proactively.
Communicate business updates, process changes, and organizational initiatives effectively.
Build strong relationships with internal and external stakeholders.

Continuous Improvement

Drive Lean and process improvement initiatives.
Utilize data and root-cause analysis to improve efficiency and quality.
Participate in automation and transformation projects.
Foster a culture of innovation and operational excellence.

Key Performance Indicators (KPIs)

Productivity & Throughput
Quality Scores
SLA/TAT Adherence
Customer Satisfaction (CSAT)
Employee Engagement
Attrition & Shrinkage
Attendance & Adherence
Process Improvement Impact

Required Qualifications

Bachelor's degree in Business, Operations, Management, or related field.
5–8 years of experience in Business Operations, BPO, Shared Services, or Operations Management.
Minimum 2 years of people management experience.
Strong analytical and problem-solving skills.
Advanced proficiency in MS Excel and reporting tools.
Excellent communication and stakeholder management skills.
Willingness to work in rotational shifts as per business requirements.

Preferred Skills

Lean Six Sigma certification.
Experience managing international operations.
Exposure to process improvement and automation initiatives.
Strong data interpretation and dashboard management skills.

At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.

E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

E-verify Participation
Right to Work

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