Director, Head of Service Operations
Cubic Corporation —Hyderabad, Telangana
- Full-time
- Azure
- AWS
- Leadership
Personal Assistant to Director
C5 CLICK —Kondapur, Hyderabad, Telangana
- ₹22,000 - ₹35,000 a month
- Full-time
- Administrative experience
- Project management
- In-person
- Health insurance
- Cell phone reimbursement
Quick apply
7d
Senior Director, Global Commercial Enablement
The U.S. Pharmacopeia (USP) —Hyderabad, Telangana
- Full-time
- Master's degree
- Administrative experience
- Business Administration
- Paid time off
11d
Director Delivery Management - RTSM Operations
Signant Health —Hyderabad, Telangana
- Full-time
- Project management
- Travel
- Agile
10d
Associate Director, Global People Experience
Carrier —Hyderabad, Telangana
- Full-time
- Hybrid work
- Human resources
- Agile
- AI
Director Delivery
Jade Global —Hyderabad, Telangana
- Full-time
- Hybrid work
- Oracle
- PMP
- Salesforce
Associate Director - Consulting & Program Management
Novartis —Hyderabad, Telangana
- Full-time
- Engineering
- Master's degree
- Project management
4d
Client Engagement & Delivery Manager
Aeries Technology —Hyderabad, Telangana
- Full-time
- Management
- Computer Science
- DevOps
2d
Director – Global Innovation Centre Operations & Strategy
Experian —Hyderabad, Telangana
- Full-time
- Hybrid work
- Medicine
- Project management
- Budgeting
- Health insurance
- Paid time off
Quick apply
Senior Director Global Development Solutions
Regeneron —Hyderabad, Telangana
- Computer Science
- Master's degree
- Bachelor's degree
- Health insurance
- Paid time off
Deputy Director -Service Modernization Lead
PepsiCo —Hyderabad, Telangana
- Remote
- Engineering
- Master's degree
- Bachelor's degree
Delivery Manager - Game Studio
Vortech Service Company Limited —Hyderabad, Telangana
- From ₹3,81,608 a month
- Full-time
- English
- Java
- Project management
Quick apply
11d
Director – Client Engagement and Digital Transformation
Aeries Technology —Hyderabad, Telangana
- Full-time
- Master's degree
- Project management
- Bachelor's degree
Chief Operating Officer (COO) - Manufacturing Company
TechVedyaa India Pvt Ltd —Hyderabad, Telangana
- ₹21,00,000 - ₹30,00,000 a year
- Full-time
- Master's degree
- Bachelor's degree
- In-person
Quick apply
Associate Director- Leadership and Management Delivery
Accenture —Hyderabad, Telangana
- Full-time
- Master's degree
- Business Administration
- Training & development
Director of Delivery Assurance
Microsoft —Hyderabad, Telangana
- Full-time
- Azure
- PMP
- Project management
Director, Consulting
Microsoft —Hyderabad, Telangana
- Full-time
- Azure
- Computer Science
- Finance
6d
Director - Delivery Management
EPAM Systems, Inc. —Hyderabad, Telangana
- Azure
- PMP
- AWS
- Health insurance
- Paid time off
Operations Manager
Corporate Connections India - AP & TS —Kondapur, Hyderabad, Telangana
- ₹5,00,000 - ₹6,00,000 a year
- Full-time
- Hospitality
- Customer service
- Travel
- Paid time off
- Cell phone reimbursement
Quick apply
12d
Delivery Manager for S&P Ratings
Ness Digital Engineering —Hyderabad, Telangana
- Full-time
- AWS
- Project management
- Software development
6d

I want to receive the latest job alerts for delivery director in hyderabad telangana

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

delivery director jobs near hyderabad telangana

Director Of Operations jobs in Hyderabad, Telangana

Senior Director jobs in Hyderabad, Telangana

Delivery Manager jobs in Hyderabad, Telangana

Head Of Operations jobs in Hyderabad, Telangana

Delivery Director jobs in Hyderabad, Telangana

Associate Director jobs in Hyderabad, Telangana

Director jobs in Hyderabad, Telangana

Chief Operating Officer jobs in Hyderabad, Telangana

Director Of Program Management jobs in Hyderabad, Telangana

Digital Transformation Consultant jobs in Hyderabad, Telangana

Director Of Operations jobs in Palle, GOA

Ecommerce Operations Manager jobs in Mumbai, Maharashtra

Director Of Operations jobs in Remote

Director Of Operations jobs in Madhapur, Hyderabad, Telangana

Director Of Operations jobs in Chennai, Tamil Nadu

School Operations Manager jobs in Bengaluru, Karnataka

Ecommerce Operations jobs in Mumbai, Maharashtra

Academic Director jobs in Bengaluru, Karnataka

Senior Accounts Payable jobs in Bengaluru, Karnataka

Senior Accountant jobs in Surat, Gujarat

Director, Head of Service Operations

Cubic Corporation -
Hyderabad, Telangana

Apply Now

Job details

Full-time

Qualifications

Data centre experience
Azure
Incident management
PCI
AWS
Splunk
Solarwinds
ServiceNow
ISO 27001
Problem management
Leadership

Full job description

Business Unit:

Cubic Transportation Systems

Company Details:

When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners.

We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com.

Job Details:

Role Overview

We are seeking a highly experienced and operationally rigorous Head of Service Operations to lead our global 24x7 service delivery function supporting mission-critical transit systems for over 40 major transit agencies worldwide. This is a product IT operations leadership role responsible for the reliability, performance, and continuous improvement of customer-facing platforms. The role operates in a zero-tolerance, high-availability environment where outages directly impact paying customers and public infrastructure.

The role is based in India and reports to the VP, Technology & Service Operations.

Scope & Scale

~40 global transit agency customers
Team size: ~100 FTE scaling to ~200
24x7 global operations (Americas, EMEA, APAC)
Service Desk, NOC, SOC, Tier 2, Incident/Problem Management
4–5 Shift Managers managing rotations

Core Responsibilities

Global Service Operations Leadership: Lead the delivery of global 24x7 service operations across all customer environments, ensuring consistent, high-quality support for mission-critical transit platforms. Drive alignment across Service Desk, NOC, SOC, and Tier 2 teams, establishing clear accountability, operational discipline, and a strong global operating cadence.
Product IT Operations Excellence: Embed a product-centric operations mindset, where uptime, responsiveness, and customer impact are paramount. Ensure teams operate with urgency and ownership appropriate for live, revenue-generating systems supporting public transit services.
Major Incident & Reliability Management: Lead the management of P1 and P2 incidents with rapid response, clear escalation, and coordinated resolution. Drive effective post-incident reviews focused on root cause elimination and continuous improvement of service reliability.
SRE & Preventative Operations: Advance reliability practices by integrating SRE principles into service operations, including proactive monitoring, predictive alerting, and structured preventative maintenance to reduce incident frequency and improve system stability.
ITSM Governance: Ensure consistent execution of ITIL-aligned processes across Incident, Problem, and Change Management using ServiceNow, balancing operational rigor with the agility required in high-availability environments.
Performance & SLA Delivery: Drive delivery against customer KPIs and internal SLAs, ensuring transparency, accountability, and proactive management of performance risks across global operations.
Tooling Evolution: Enhance operational tooling and observability capabilities across ServiceNow, SolarWinds, Dynatrace, and Splunk, enabling improved visibility, faster detection, and more effective incident response.
Hybrid Infrastructure Operations: Oversee service operations across a hybrid environment spanning legacy data centers, Azure, and AWS, ensuring consistent performance and reliability across all platforms and regions.
Compliance Alignment: Support adherence to PCI DSS, ISO 27001, and SOC requirements, ensuring operational processes are aligned with security and regulatory standards.
Operational Transformation: Drive the evolution of the service operations function toward a world-class, globally consistent model, improving operational maturity, standardization, and overall service performance.

Key Performance Indicators (KPIs)

SLA Compliance (Response & Resolution): Measures adherence to agreed response and resolution times for incidents and service requests.
Service Availability & Uptime: Tracks the percentage of time customer-facing systems are fully operational and available.
Mean Time to Detect (MTTD) / Mean Time to Resolve (MTTR): Measures how quickly issues are identified and restored to normal service.
P1/P2 Incident Frequency & Recurrence: Tracks the volume of critical incidents and the effectiveness of preventing repeat occurrences.
Problem Management Effectiveness: Measures the ability to identify root causes and implement permanent fixes to eliminate recurring issues.
Change Success Rate: Tracks the percentage of changes implemented without causing incidents or service disruption.
Preventative Maintenance Effectiveness: Measures how well proactive maintenance activities reduce incidents and improve system stability.
Customer Satisfaction (CSAT): Reflects customer perception of service quality, responsiveness, and overall reliability.
Compliance & Audit Adherence: Measures alignment with regulatory and security standards such as PCI DSS, ISO 27001, and SOC.

Candidate Profile

ITSM & Service Management: Strong ITIL-based service operations expertise
SRE & Reliability Engineering: Experience driving proactive reliability practices
24x7 Global Operations Leadership: Proven leadership of follow-the-sun operations
Major Incident Management: Expertise in high-severity incident command
Problem Management: Strong root cause analysis and resolution focus
Performance & SLA Management: Track record delivering against KPIs and SLAs
Observability & Monitoring: Deep understanding of monitoring and alerting frameworks
Hybrid Infrastructure Operations: Experience across cloud and data center environments
Compliance & Security Alignment: Familiarity with regulated, audit-driven environments
Operational Transformation: Demonstrated ability to scale and mature operations
Team Leadership & Development: Builds and leads high-performing global teams
Customer-Centric Service Delivery: Strong focus on customer impact and outcomes

‎

Worker Type:

Employee

‎

We are committed to creating an inclusive workplace and welcome applications from people of all backgrounds. We do not discriminate based on any protected characteristic under applicable law.

Apply Now

Refine Your Search

delivery director jobs in hyderabad telangana

Director, Head of Service Operations

Personal Assistant to Director

Senior Director, Global Commercial Enablement

Director Delivery Management - RTSM Operations

Associate Director, Global People Experience

Director Delivery

Associate Director - Consulting & Program Management

Client Engagement & Delivery Manager

Director – Global Innovation Centre Operations & Strategy

Senior Director Global Development Solutions

Deputy Director -Service Modernization Lead

Delivery Manager - Game Studio

Director – Client Engagement and Digital Transformation

Chief Operating Officer (COO) - Manufacturing Company

Associate Director- Leadership and Management Delivery

Director of Delivery Assurance

Director, Consulting

Director - Delivery Management

Operations Manager

Delivery Manager for S&P Ratings

I want to receive the latest job alerts for delivery director in hyderabad telangana

Explore jobs in more locations

Business Unit:

Company Details:

Job Details:

Worker Type:

Jobseeker tools

Employer Tools

Browse

Stay Connected