Hyderabad Telangana Head of customer success Jobs – 85 Open Jobs Today

Head of KYC Operations - APAC
Wise —Hyderabad, Telangana
- ₹39,50,000 - ₹55,00,000 a month
- Full-time
- Management
- English
- Leadership
Quick apply
Lead Customer Success Manager
Cyara —Hyderabad, Telangana
- Hybrid work
- Analysis skills
- Bachelor's degree
- Travel
Quick apply
Director, Head of Service Operations
Cubic Corporation —Hyderabad, Telangana
- Full-time
- Azure
- AWS
- Leadership
11d
Customer Success Manager
Acads360 India Private Limited —Hyderabad, Telangana
- ₹10,00,000 - ₹18,00,000 a year
- Full-time
- Computer Science
- Master's degree
- Analysis skills
Quick apply
Sr. Director, Head of Trailblazer Relations APAC
Salesforce —Hyderabad, Telangana
- Full-time
- Salesforce
- Public speaking
- Travel
10d
Business Unit Head/GM/Director – Hiring & Staffing Services Business Unit
Tech Era IT Consulting —Hyderabad, Telangana
- Email
- Management
- Master's degree
- Bachelor's degree
Head of Technology and Service Operations
Cubic Corporation —Hyderabad, Telangana
- Full-time
- Azure
- Oracle
- AWS
11d
Branch Head
ITVEDANT Education Pvt. Ltd. —Hyderabad, Telangana
- ₹9,00,000 - ₹11,50,000 a year
- Full-time
- Analysis skills
- Bachelor's degree
- In-person
- Health insurance
Quick apply
3d
Customer Success Executive
Propflo Tech Pvt Ltd —Hyderabad, Telangana
- ₹3,50,000 - ₹4,00,000 a year
- Full-time
- Marketing
- Microsoft Office
- Bachelor's degree
- Health insurance
- Cell phone reimbursement
Quick apply
23h
Senior Admissions Counsellor
Meluha International School —Hyderabad, Telangana
- ₹35,000 - ₹45,000 a month
- Weekend availability
- English
- Microsoft Office
- Master's degree
- Commuter assistance
- Paid time off
Quick apply
12d
Regional Operations Manager
PadelPark India —Jubilee Hills, Hyderabad, Telangana
- ₹40,000 - ₹80,000 a month
- Email
- Hospitality
- Management
- Microsoft Office
- Health insurance
- Paid time off
Quick apply
4d
Senior Business Development Manager (B2B Sales)
rarefictionmedia —Hyderabad, Telangana
- ₹25,000 - ₹45,000 a month
- Full-time
- CRM software
- Sales
- Salesforce
Quick apply
Head of Sales & Business Growth | Saven Tech
Saven Technologies Inc —Hyderabad, Telangana
- Hybrid work
- English
- Business development
- Software development
Technical Application Management, Manager
Strada Global —Hyderabad, Telangana
- Computer Science
- Bachelor's degree
- IT
- Health insurance
- Paid time off
4d
State Head - Deputy General Manager – Agri Sales - Hyderabad
Schneider Electric —Hyderabad, Telangana
- Online application
- CRM software
- Sales
- Salesforce
Key Account Manager
Colosseumtech solutions pvt ltd —Hyderabad, Telangana
- ₹4,00,000 - ₹8,00,000 a year
- Full-time
- Business development
- Bachelor's degree
- Business Administration
Quick apply
Director Delivery
Jade Global —Hyderabad, Telangana
- Full-time
- Hybrid work
- Oracle
- PMP
- Salesforce
Business Development - Cyber Enterprise Sales
Cyber Mindsets —Hyderabad, Telangana
- ₹9,00,000 - ₹18,00,000 a year
- Full-time
- Sales
- In-person
- Negotiation
- Cell phone reimbursement
- Food provided
Quick apply
Head Of Delivery - Data, Analytics & AI Services
RemoteStar —Hyderabad, Telangana
- Full-time
- Azure
- DevOps
- AWS
3d
Analytics Business Partner- Senior Manager/Director
Salesforce —Hyderabad, Telangana
- Full-time
- Customer service
- Salesforce
- SQL
- Flexible schedule
4d

I want to receive the latest job alerts for head of customer success in hyderabad telangana

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

head of customer success jobs near hyderabad telangana

Head Of Operations jobs in Hyderabad, Telangana

Key Account Manager jobs in Hyderabad, Telangana

Customer Success Manager jobs in Hyderabad, Telangana

Admission Counselor jobs in Hyderabad, Telangana

Delivery Director jobs in Hyderabad, Telangana

Senior Director jobs in Hyderabad, Telangana

Senior Business Development Manager jobs in Hyderabad, Telangana

Business Development Manager jobs in Hyderabad, Telangana

Branch Head jobs in Cherthala, Kerala

Branch Head jobs in Karnataka

Head Of Operations jobs in Panchkula, Haryana

Branch Head jobs in Malappuram, Kerala

Head Of Hr jobs in Pune, Maharashtra

Branch Head jobs in Mumbai, Maharashtra

Head Of Procurement jobs in Bengaluru, Karnataka

Indusind Bank, Branch Manager jobs in Kolkata, West Bengal

Mba Operations jobs in Kerala

Operations Manager jobs in Thiruvananthapuram, Kerala

Head Of Operations jobs in Kochi, Kerala

Operations In jobs in Hubli, Karnataka

Head of KYC Operations - APAC

Wise -
Hyderabad, Telangana

Quick apply

Job details

Full-time
₹39,50,000 - ₹55,00,000 a month

Qualifications

Management
English
Performance management
User research
Leadership
Communication skills

Full job description

Company Description

Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

Job Description

Your mission

Your mission is to lead the KYC Operations Function organization to Ensure its Compliance and Provide Instant Service with best-in-class Quality. And to do this in a scalable, cost-efficient manner, working in partnership with other Wise teams and functions, most prominently with Wise Product and Compliance.

What you’ll be doing

In this role, you will lead a team of Area Leads and their functional areas to drive strategic direction and operational excellence. You are responsible for setting and executing strategic objectives, building high-performing teams, and ensuring they meet operational and quality targets. The role usually involves overseeing 150+ employees across multiple locations both Internally and Outsourced, ensuring achieving the organization's mission, and aligning operational strategies with business goals

You will need to ensure the top-notch delivery in your team’s Quality, Compliance, Speed and Cost of Operations. Some examples of your Success metrics might include but not be limited to:

For the Customers: Quality of KYC Function processes (false positive and negatives), Resolution of customer-facing cases, Response SLA, KYC-related appeals upheld
For Wise: False Positives, False Negatives, Customer Attrition during onboarding, Handling Time, Risk Indicators, Cost per Contact
For Wisers: Engagement Score, Attrition, Rewards

A few ways in which you’ll contribute to Wise’s success in this role

Setting the Strategy for KYC Operations Function

Lead the design of the vision and strategy for your team, aligned with the overall Servicing Strategy, in making the processes more compliant, faster, better and more scalable, with a clear customer focus

Building the best processes

Build and develop a robust and compliant customer onboarding program
Build the necessary support systems for the processes: Metrics, Targets, Governance
Utilize data and user research to optimize our on-boarding experience and transform how we currently fight financial crime and fulfill regulatory obligations
Drive improvement initiatives and manage an efficient process while providing continuous effective risk management and control
Manage and optimize 3rd party services and outsourced vendors across the KYC operating model
Work closely with our Risk and Compliance teams to align on risk appetites and capabilities to support the growth of the business

Nurturing a great team

Ensure that the right KYC Operations Function organization and the right leaders are in place
Build and develop a people strategy that allows execution upon the vision - cross functions and locations
Revamp the People management processes together with the People Operations team - skills, career paths, performance management
Oversight of team's budgets and high level reporting.
Set KPIs and developmental objectives across the current team of 150+ people (regional teams across across the globe)

Partnering with Product

Work closely with Product teams to ship and deliver best in market KYC products and experiences to our customers

This is not intended to be an exhaustive list. As the overall lead of this function, you are expected to take on, and hold accountability for, anything that is required in order to deliver on the mission and the performance of this function

Qualifications

Exceptional verbal and written English communication skills are essential, with proficiency in additional languages considered advantageous. Ability to articulate complex concepts clearly to diverse audiences.
Extensive experience, typically 10+ years, in Operations (preferably KYC/AML, financial crime, compliance, or related fields within the financial services industry).
Demonstrated leadership experience, preferably 8+ years, in leading and mentoring large teams, fostering an inclusive and high-performance culture.
In-depth expertise and strategic understanding of the regulatory environment and evolving framework surrounding KYC/AML.
Proficient in utilizing advanced analytics tools, such as Looker, Superset, or equivalent platforms, to drive data-driven decision-making.
Highly punctual, with a strong sense of initiative and a proactive approach to driving strategic objectives and delivering results.
Exceptional communication and interpersonal skills, coupled with strong organizational capabilities. Ability to effectively manage time and thrive in fast-paced, high-pressure environments.
Expertise in multi-tasking and maintaining accountability in complex and challenging scenarios.
Proven ability to identify and address gaps in policies and processes, providing detailed feedback and constructive recommendations through established communication channels.
Strong track record of personal ownership and responsibility, with a demonstrated ability to collaborate effectively across various teams and levels within the organization.

Strategic capability in analyzing team metrics and implementing initiatives to enhance performance and drive key project outcomes.

Additional Information

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Quick apply

Refine Your Search

head of customer success jobs in hyderabad telangana

Head of KYC Operations - APAC

Lead Customer Success Manager

Director, Head of Service Operations

Customer Success Manager

Sr. Director, Head of Trailblazer Relations APAC

Business Unit Head/GM/Director – Hiring & Staffing Services Business Unit

Head of Technology and Service Operations

Branch Head

Customer Success Executive

Senior Admissions Counsellor

Regional Operations Manager

Senior Business Development Manager (B2B Sales)

Head of Sales & Business Growth | Saven Tech

Technical Application Management, Manager

State Head - Deputy General Manager – Agri Sales - Hyderabad

Key Account Manager

Director Delivery

Business Development - Cyber Enterprise Sales

Head Of Delivery - Data, Analytics & AI Services

Analytics Business Partner- Senior Manager/Director

I want to receive the latest job alerts for head of customer success in hyderabad telangana

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected