India Enterprise architect Jobs – 8360 Open Jobs Today

Zendesk Architect
Techfacto —Remote
- ₹30,00,000 - ₹40,00,000 a year
- Full-time
- Remote
- Computer Science
- Customer service
- Salesforce
- Work from home
Quick apply
Senior HRIS Solution Architect (Freelance)
TradesMatch —Remote
- Up to ₹87,000 a month
- Part-time
- Remote
- Oracle
- English
- Human resources
- Flexible schedule
Quick apply
4d
Technical Architect | Fulltime | Jp nagar, Bangalore OR Chennai | Fulltime
Two95 International Inc. —Chennai, Tamil Nadu
- ₹32,00,000 - ₹35,00,000 a year
- Full-time
- Azure
- Computer Science
- Software troubleshooting
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Solution Architect
Kairahire Solutions —South District, Delhi
- ₹30,00,000 - ₹40,00,000 a year
- Full-time
- Azure
- Windows
- AWS
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6d
Full-Stack Architect
Purplenow —Hyderabad, Telangana
- Up to ₹28,00,000 a year
- Full-time
- Hybrid work
- Azure
- Software development
- Communication skills
- Health insurance
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Principal Architect
Coppergate Consultants Private Limited —Bangalore City, Bengaluru, Karnataka
- ₹35,00,000 - ₹45,00,000 a year
- Full-time
- Computer Science
- Software troubleshooting
- DevOps
- Paid sick time
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Architect
Mercedes-Benz Group AG —Bengaluru, Karnataka
- Full-time
- Azure
- Computer Science
- DevOps
Technical Lead
Calinova Innovation Private Limited —Thiruvananthapuram, Kerala
- Up to ₹20,00,000 a year
- Full-time
- Software troubleshooting
- Java
- Analysis skills
- Commuter assistance
- Health insurance
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Infrastructure Architect
Kasmoprav —Remote
- ₹1,40,000 - ₹1,50,000 a month
- Remote
- Azure
- Computer Science
- AWS
- Health insurance
- Work from home
Quick apply
Front End Architect
Altosh HR Consulting —Bengaluru, Karnataka
- ₹20,00,000 - ₹25,00,000 a year
- Full-time
- Azure
- Java
- AWS
Quick apply
3d
Member of Technical Staff- BSP
APTIV —Whitefield, Bengaluru, Karnataka
- ₹30,00,000 - ₹42,00,000 a year
- Full-time
- Hybrid work
- Computer Science
- Master's degree
- C++
- Health insurance
- Paid time off
Quick apply
Delivery Manager | OpenText Architect | Bengaluru | Technology Strategy & Transformation
Deloitte —Bengaluru, Karnataka
- Salesforce
- Bachelor's degree
- APIs
Solutions Architect (Insurance) - Fully Remote
CoverGo —Pune, Maharashtra
- Full-time
- Remote
- English
- AWS
- Analysis skills
Quick apply
Solution Architect
Coppergate Consultants Private Limited —Bangalore City, Bengaluru, Karnataka
- ₹25,00,000 - ₹35,00,000 a year
- Full-time
- System design
- Databases
- Analysis skills
- Paid time off
- Paid sick time
Quick apply
Dot Net Architect
CJK KNOWLEDGEWORKS GLOBAL INDIA PRIVATE LIMITED —Mumbai District, Maharashtra
- ₹30,00,000 - ₹36,00,000 a year
- Full-time
- Hybrid work
- Oracle
- SQL
- AWS
- Health insurance
- Paid time off
Quick apply
10d
ServiceNow Architect
Intellistream Technologies —Remote
- ₹50,000 - ₹1,00,000 a month
- Full-time
- Remote
- Customer service
- JavaScript
- APIs
- Work from home
Quick apply
MS D 365-Business Central Architect
0101digitall solutions pvt ltd —Bengaluru Rural District, Karnataka
- ₹30,00,000 - ₹35,00,000 a year
- Full-time
- Azure
- Computer Science
- Salesforce
- Paid sick time
Quick apply
Principal Enterprise AI Architect – Strategic Advisory & Governance
Prahartech —Remote
- ₹40,00,000 - ₹70,00,000 a year
- Full-time
- Remote
- Azure
- Master's degree
- AWS
Quick apply
8d
AI/ML Architect
Galaxy Technologies —Remote
- ₹35,00,000 - ₹50,00,000 a year
- Full-time
- Remote
- Azure
- Computer Science
- DevOps
Quick apply
12d
Technical Architect (Backend)
SymphonyAI —Whitefield, Bengaluru, Karnataka
- ₹55,00,000 a year
- Full-time
- Computer science
- Azure
- System design

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Zendesk Architect

Techfacto
Remote

Quick apply

Job details

Permanent | Full-time
₹30,00,000 - ₹40,00,000 a year

Benefits

Work from home

Qualifications

Jira
SSO
Node.js
Computer Science
Data migration
Customer service
Salesforce
IT service management
Slack
Information Systems
Master's degree
Analysis skills
Presentation skills
Bachelor's degree
Zendesk
JavaScript
REST
Scripting
Scrum
Macros
Ruby
APIs
ServiceNow
Agile
Customer support
Middleware
HubSpot
Business requirements
AI
Communication skills
Python

Full job description

Requirements About the Role

We are looking for an experienced Zendesk Architect to lead the design, implementation, and optimization of enterprise-grade Zendesk solutions. The ideal candidate will bring deep technical expertise across the Zendesk Suite (Support, Guide, Chat, Talk, Sell, and Sunshine), strong solutioning skills, and the ability to translate complex business requirements into scalable, maintainable architectures. This role requires close collaboration with delivery teams, client stakeholders, and engineering teams to ensure best-in-class customer support platform implementations.

Key Responsibilities
Solution Architecture & Design

Own end-to-end architecture for Zendesk implementations, including Support, Guide, Chat, Talk, Explore, and Sunshine Conversations.
Design scalable, secure, and maintainable solutions aligned with client business processes and long-term roadmap needs.
Define data models, ticket workflows, SLAs, business rules, triggers, automations, and macros.
Architect integrations between Zendesk and third-party systems (Salesforce, Jira, Slack, ERP systems, custom applications) via native connectors, APIs, or middleware.
Lead technical discovery sessions to translate business requirements into functional and technical specifications.

Implementation & Configuration

Configure and customize Zendesk instances including custom fields, forms, views, macros, triggers, automations, and multi-brand setups.
Develop custom apps and integrations using Zendesk Apps Framework (ZAF), Sunshine APIs, and REST APIs.
Implement Zendesk Guide (knowledge base) architecture including content structuring, permissions, and multi-language support.
Set up and optimize Zendesk Talk (voice) and Chat/Messaging workflows.
Oversee data migration strategies from legacy systems into Zendesk (tickets, users, organizations, historical data).

Technical Leadership

Provide technical leadership and mentorship to developers, consultants, and administrators on the delivery team.
Conduct code reviews for custom Zendesk apps, integrations, and scripts (JavaScript, Node.js, Ruby).
Establish best practices, coding standards, and governance frameworks for Zendesk implementations.
Troubleshoot complex technical issues, performance bottlenecks, and integration failures.

Stakeholder & Project Engagement

Act as the primary technical point of contact for client stakeholders during pre-sales, discovery, and delivery phases.
Support pre-sales efforts including solution demos, effort estimation, and technical proposal writing.
Collaborate with Project/Delivery Managers to define timelines, risks, and resourcing for Zendesk engagements.
Conduct architecture reviews and health checks for existing Zendesk instances, recommending optimization strategies.

Governance & Continuous Improvement

Define and enforce data security, compliance, and access control standards within Zendesk (roles, permissions, SSO/SAML).
Monitor platform performance and recommend proactive improvements aligned with Zendesk release updates.
Stay current with Zendesk product roadmap, new features, and industry best practices in customer service technology.

Required Skills & Experience

8+ years of overall CRM/customer support platform experience, with at least 4–5 years dedicated to Zendesk architecture and implementation.
Proven experience architecting and delivering multiple end-to-end Zendesk implementations for mid-to-large enterprises.
Strong hands-on expertise with Zendesk Support, Guide, Chat, Talk, Explore, and Sunshine Conversations.
Hands-on expertise with Zendesk Apps Framework (ZAF), REST APIs, and Webhooks.
Scripting/programming proficiency in JavaScript, Node.js, Ruby, or Python.
Experience with integration tools/middleware (MuleSoft, Workato, Zapier, or custom middleware).
Solid understanding of ITSM/customer support processes (ticket lifecycle, SLAs, escalation matrices, omnichannel support).
Experience with data migration methodologies and tools for CRM/support platforms.
Familiarity with SSO/SAML, OAuth, and enterprise security/compliance standards.
Experience integrating Zendesk with CRM platforms (Salesforce, HubSpot) and collaboration tools (Slack, Jira, MS Teams).
Strong analytical and problem-solving skills for designing solutions across complex, multi-brand, multi-region support operations.
Excellent communication and stakeholder management skills, including presenting to senior client stakeholders.
Zendesk certifications preferred: Support Administrator, Advanced Administrator, Sell Administrator (if applicable).

Good to Have

Experience with AI-powered customer service tools (Zendesk AI, Answer Bot, Ultimate.ai, or similar).
Exposure to other customer support/CRM platforms (Salesforce Service Cloud, Freshdesk, ServiceNow) for cross-platform migration projects.
Experience working in an Agile/Scrum delivery environment.
Prior experience in a consulting or systems integrator environment, managing multiple concurrent client engagements.
Bachelor's/Master's degree in Computer Science, Information Systems, or a related field.

Soft Skills

Strong ownership mindset with the ability to work independently on ambiguous problems.
Excellent documentation skills, including solution design documents, architecture diagrams, and technical specifications.
Ability to balance technical depth with business pragmatism.
Mentoring and team-building orientation for junior consultants/developers.
Comfortable working with global, cross-functional, and cross-time-zone teams.

Pay: ₹3,000,000.00 - ₹4,000,000.00 per year

Benefits:

Work from home

Work Location: Remote

Quick apply

Refine Your Search

enterprise architect jobs in india

Zendesk Architect

Senior HRIS Solution Architect (Freelance)

Technical Architect | Fulltime | Jp nagar, Bangalore OR Chennai | Fulltime

Solution Architect

Full-Stack Architect

Principal Architect

Architect

Technical Lead

Infrastructure Architect

Front End Architect

Member of Technical Staff- BSP

Delivery Manager | OpenText Architect | Bengaluru | Technology Strategy & Transformation

Solutions Architect (Insurance) - Fully Remote

Solution Architect

Dot Net Architect

ServiceNow Architect

MS D 365-Business Central Architect

Principal Enterprise AI Architect – Strategic Advisory & Governance

AI/ML Architect

Technical Architect (Backend)

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