Jalandhar Punjab Operations team leader Jobs – 9 Open Jobs Today

Operations Manager – Collections Process – Mohali, India
Fusion CX —Focal Point, Jalandhar, Punjab
- Management
- Leadership
- Communication skills
Team Leader – Collections – Mohali, India
Fusion CX —Focal Point, Jalandhar, Punjab
- Bachelor's degree
- Team management
- Conflict management
Fabrication In-Charge
Hindustan Hydraulics Private Limited —Jalandhar, Punjab
- ₹75,000 - ₹95,000 a month
- Email
- English
- Microsoft Office
- Master's degree
- Health insurance
- Paid time off
Quick apply
Executive – Customer Service Operations – Mohali, India
Fusion CX —Focal Point, Jalandhar, Punjab
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Sales Team Leader
Anand Sports industries —Jalandhar, Punjab
- ₹18,000 - ₹30,000 a month
- Email
- Customer service
- Business development
- Bachelor's degree
- Flexible schedule
Quick apply
8d
CNC / VMC Programming & Operations Trainer
Hindustan Hydraulics Private Limited —Jalandhar, Punjab
- ₹35,000 - ₹40,000 a month
- Email
- Master's degree
- Mentoring
- In-person
- Health insurance
- Paid time off
Quick apply
8d
Dispatcher
Pennsylvania Enterprise Private Limited —Kapurthala, Punjab
- ₹25,000 a month
- Full-time
- Microsoft Excel
- Inventory management
- Bachelor's degree
- Commuter assistance
- Paid time off
Quick apply
7d
Production Engineer
Dhiman Foods Pvt Ltd —Nakodar, Jalandhar, Punjab
- ₹11,097.32 - ₹44,173.23 a month
- Full-time
- Analysis skills
- Bachelor's degree
- Quality control
- Health insurance
- Cell phone reimbursement
Quick apply
Assistant Manager – Quality Assurance – Collections – Mohali, India
Fusion CX —Focal Point, Jalandhar, Punjab
- Analysis skills
- Computer skills
- Communication skills

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Team Leader – Collections – Mohali, India
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As a Team Leader – Collections, you will supervise and guide a team of collection executives managing delinquent accounts.
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Operations Manager – Collections Process – Mohali, India

Fusion CX -
Focal Point, Jalandhar, Punjab

Apply Now

Job details

Qualifications

Management
Operations management
Performance management
Leadership
Communication skills

Full job description

Fusion CX is hiring an experienced Operations Manager – Collections Process in Mohali for a high-impact leadership role within a fast-paced customer operations environment. If you are searching for jobs in Mohali, Operations Manager jobs in Mohali, or BPO manager jobs in Mohali, this opportunity offers the chance to lead large operational teams, improve performance metrics, and drive service excellence. This role is ideal for professionals with strong people management, operational leadership, and customer handling experience who can manage productivity, engagement, compliance, and customer experience in a target-driven environment. You will play a critical role in team performance, operational efficiency, and day-to-day service delivery.

Job Description:

About the Role

As an Operations Manager, you will oversee daily operations for a collections-focused customer support process while leading teams to achieve performance, quality, and productivity goals. You will collaborate closely with team leaders, quality teams, and support functions to maintain operational stability, improve customer experience, and drive business outcomes.

Key Responsibilities

Manage day-to-day operational performance across customer support and collections teams
Lead, motivate, and support teams to consistently achieve productivity and service targets
Monitor absenteeism, attrition, and team engagement metrics and implement improvement initiatives
Prepare team schedules and ensure attendance adherence and workforce discipline
Ensure compliance with login, logout, and scheduled break processes
Conduct call monitoring, coaching sessions, and structured feedback discussions to improve performance
Support agents in resolving customer concerns and escalated issues effectively
Act as a point of contact for customer escalations, complaints, and operational concerns
Drive achievement of KPIs related to productivity, customer experience, quality, and operational efficiency
Ensure all company policies, procedures, and compliance requirements are implemented consistently
Collaborate with internal stakeholders to improve service delivery and operational workflows

Job Requirements:

Qualifications:

Graduation in any discipline
Prior experience in Operations Management, Team Handling, or Customer Operations leadership preferred
Strong understanding of collections operations, customer experience, and performance management
Excellent leadership, communication, and people management skills
Ability to motivate and coach teams in a target-driven environment
Strong problem-solving, analytical, and decision-making abilities
Ability to manage absenteeism, attrition, and operational KPIs effectively
Experience in call monitoring, coaching, and customer escalation handling preferred
Ability to work in a fast-paced operational setup with multiple priorities

Why Join Fusion CX?

Lead high-performing teams, drive operational excellence, and grow your leadership career in a dynamic customer operations environment.

Work in a fast-growing Operations Manager job in Mohali with strong leadership exposure
Gain hands-on experience managing customer operations, collections processes, and team performance
Collaborate with quality, workforce, and leadership teams on operational improvement initiatives
Be part of a performance-driven workplace focused on growth, accountability, and customer experience
Develop expertise in operations management, people leadership, and service delivery
Explore long-term career opportunities within operations and business leadership roles

This job vacancy in Mohali is ideal for candidates searching for Operations Manager jobs in Mohali, BPO operations jobs in Mohali, collections manager jobs in Mohali, or customer operations leadership roles. If you are passionate about team leadership, operational performance, and customer experience, this role offers the right platform to grow your career.

Apply Now

Refine Your Search

operations team leader jobs in jalandhar punjab

Operations Manager – Collections Process – Mohali, India

Team Leader – Collections – Mohali, India

Fabrication In-Charge

Executive – Customer Service Operations – Mohali, India

Sales Team Leader

CNC / VMC Programming & Operations Trainer

Dispatcher

Production Engineer

Assistant Manager – Quality Assurance – Collections – Mohali, India

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