Hiring: Operations & Project Manager
Jaipur | Full-Time | Work From Office
Experience: 4–7 Years
Location: Jaipur, Rajasthan
Employment Type: Full-Time
Salary: ₹8–12 LPA, depending on experience and capability
Reporting To: Founder / CEO
OPERATIONS & PROJECT MANAGERCompany: ZenBuzz MediaTHE ROLE
As the Operations & Project Manager at ZenBuzz Media, you will be the central point of coordination between our clients, internal teams, and management.
Your primary responsibility will be to ensure that the right work is done by the right person at the right time and delivered to the client at the expected quality, without requiring constant intervention from the Founder/CEO.
You will manage multiple projects simultaneously across different departments and ensure smooth execution from client onboarding to final delivery.
KEY RESPONSIBILITIES1. End-to-End Project Management
- Manage multiple client projects simultaneously.
- Convert client requirements into actionable tasks and timelines.
- Create project plans, milestones, and deadlines.
- Assign tasks to appropriate team members.
- Track project progress on a daily basis.
- Identify bottlenecks and dependencies.
- Ensure timely completion of deliverables.
- Monitor project risks and take corrective action.
- Ensure every task has a clear owner and deadline.
- Maintain complete project visibility for management.
2. Team Coordination & Accountability
Coordinate with:
- Social Media Team
- Performance Marketing Team
- SEO Team
- Graphic Design Team
- Video Editing Team
- Content Team
- Website Development Team
- Production/Shooting Team
- Client Servicing Team
Ensure every team member knows:
What needs to be done → Who is responsible → When it is due → Current status
Actively follow up on pending work and hold team members accountable for their commitments.
3. Client Delivery Management
- Ensure all committed client deliverables are completed on time.
- Track content calendars, campaigns, shoots, reports, and other deliverables.
- Monitor client approvals and feedback.
- Coordinate revisions between clients and internal teams.
- Identify potential client dissatisfaction before it becomes an escalation.
- Ensure commitments made during sales/client discussions are properly communicated to the execution team.
- Escalate critical client issues to management when required.
4. Quality Control
Before deliverables are sent to clients, ensure:
- Work matches the approved brief.
- Required revisions are completed.
- Brand guidelines are followed.
- Deliverables meet required quality standards.
- Content, creatives, videos, reports, and campaigns are properly reviewed.
- No obvious errors reach the client.
You are not expected to be the best specialist in every department, but you must understand digital marketing and agency workflows well enough to identify execution and quality issues.
5. Operations Management
Build and improve systems for:
- Project management
- Task allocation
- Team coordination
- Client onboarding
- Client approvals
- Internal communication
- Resource allocation
- Escalation management
- Reporting
- SOP implementation
- Project closure
The objective is to make ZenBuzz Media process-driven rather than person-dependent.
6. Resource & Workload Management
- Monitor workload across teams.
- Identify employees who are overloaded or underutilized.
- Reallocate work when required.
- Plan resources for new client onboarding.
- Coordinate internal and external resources.
- Identify upcoming capacity issues before they affect deadlines.
- Ensure urgent work does not continuously disrupt planned work.
7. SOP & Process Development
Create and maintain SOPs for recurring operational processes, including:
- New Client Onboarding
- Internal Client Handover
- Social Media Execution
- Content Calendar Creation
- Shoot Planning
- Video Production
- Performance Marketing Launch
- SEO Execution
- Monthly Reporting
- Client Approval Process
- Client Escalation
- Project Closure
Continuously identify repetitive problems and create systems to prevent them from happening again.
8. Reporting & Management Dashboard
Prepare regular operational reports for the Founder/CEO covering:
- Active projects
- Project status
- Overdue tasks
- Upcoming deadlines
- Client escalations
- Projects at risk
- Team workload
- Resource requirements
- Operational bottlenecks
- Major decisions required from management
The objective is simple: Management should have complete visibility of company operations without having to individually ask every employee.
9. Project Management Tools & Automation
Maintain and improve ZenBuzz Media's project management system.
Experience with tools such as:
- ClickUp
- Asana
- Monday.com
- Notion
- Trello
- Jira
- HubSpot
will be highly preferred.
You should also be comfortable identifying opportunities for:
- AI automation
- Automated reminders
- Task escalation
- Reporting automation
- Meeting summaries
- Workflow automation
- Dashboard creation
- Internal knowledge management
KEY PERFORMANCE INDICATORS (KPIs)
Your performance will be measured primarily on:
- Project Delivery: 95%+ on-time delivery
- Task Management: Significant reduction in overdue and unassigned tasks
- Client Experience: Reduction in client escalations caused by operational failures
- Team Accountability: Every task must have a clear Owner + Deadline + Status
- Project Visibility: 100% of active projects tracked through the company's project management system
- SOP Compliance: 90%+ compliance with defined operational processes
- Founder Dependency: Significant reduction in Founder/CEO involvement in routine operational matters
REQUIRED EXPERIENCEMust Have
- 4–7 years of professional experience.
- Minimum 2 years of experience in project management, operations, or team management.
- Previous experience working with a digital marketing agency, creative agency, advertising agency, production house, SaaS company, or similar fast-paced environment.
- Experience managing multiple projects simultaneously.
- Experience coordinating cross-functional teams.
- Strong project planning and execution skills.
- Strong communication and follow-up skills.
- Strong problem-solving and decision-making ability.
- Experience with project management software.
- Ability to work under tight deadlines.
- Strong written and verbal English communication.
Preferred Experience
Candidates with the following experience will be preferred:
- Managed 10+ projects/clients simultaneously.
- Managed teams of 8–20+ employees.
- Experience in digital marketing agency operations.
- Experience with ClickUp/Asana/Monday/Notion.
- Experience with HubSpot or CRM systems.
- Experience implementing SOPs and operational systems.
- Experience with AI tools and workflow automation.
- Experience handling international clients.
- Experience managing creative/video production workflows.
- Experience in a rapidly growing organization.
WHO WE ARE LOOKING FOR
We are looking for someone who is:
- Highly organized
- Proactive
- Assertive
- Detail-oriented
- Accountable
- Solution-oriented
- Comfortable handling pressure
- Comfortable following up with people
- Comfortable holding people accountable
- Strong at prioritization
- Excellent at communication
- Capable of making decisions independently
Most importantly, you should have an ownership mindset.
If something goes wrong, your first question should be:
"How do we fix it?" — not "Whose fault is it?"
THIS ROLE IS NOT FOR YOU IF
- You need constant supervision.
- You are uncomfortable following up with senior employees.
- You avoid difficult conversations.
- You only want to maintain spreadsheets and reports.
- You have never handled multiple projects simultaneously.
- You expect the Founder to make every important operational decision.
- You consider task assignment to be the end of project management.
- You are purely an administrative coordinator.
WHAT SUCCESS LOOKS LIKE
Within the first 90 days, we expect you to build an operational environment where:
- Every project has clear ownership.
- Every task has a deadline.
- Delays are identified before they become client problems.
- Team workload is visible.
- Client deliverables are tracked.
- SOPs are documented and followed.
- Project status is visible to management.
- Operational issues are resolved without constant Founder intervention.
The ultimate goal is:
ZenBuzz Media should be able to execute smoothly even when the Founder is not involved in day-to-day operations.
COMPENSATION₹8–12 LPA
Final compensation will depend on:
- Relevant experience
- Team size previously managed
- Number and complexity of projects handled
- Digital agency experience
- Operational systems built
- Leadership capability
- Project management expertise
Performance-linked incentives may be offered to exceptional candidates.
SELECTION PROCESS
Round 1: HR Screening
Round 2: Operations & Project Management Interview
Round 3: Practical Case Study / Assignment
Round 4: Founder/CEO Interview
The practical assignment will test your ability to manage real-world agency operations, prioritization, resource allocation, project tracking, and problem-solving.
WHY JOIN ZENBUZZ MEDIA?
This is not a role where you will simply manage existing processes.
You will have the opportunity to build and strengthen the operating system of a growing media and digital marketing company.
If you perform well, this role can evolve into a larger Head of Operations / Operations Director position as ZenBuzz Media scales.
If you are someone who enjoys taking ownership, building systems, solving problems, and making teams execute better, we would like to hear from you.
APPLY NOW
Send your:
Resume + Current CTC + Expected CTC + Notice Period
Subject: Application – Operations & Project Manager
Only candidates with relevant project/operations management experience will be considered.
Pay: ₹80,000.00 - ₹100,000.00 per month
Benefits:
Work Location: In person
