Karnataka Billing associate 1 Jobs – 137 Open Jobs Today

Process Associate - Myntra
Shopemet Networks Private Limited —Shivaji Nagar, Bengaluru, Karnataka
- ₹2,00,000 - ₹3,50,000 a year
- Full-time
- Software troubleshooting
- Customer service
- English
- Health insurance
Quick apply
Cash Application Specialist -Bengaluru,India
Diversified —Bengaluru, Karnataka
- Email
- Microsoft Excel
- ERP systems
- Research
Quick apply
Order to Cash Operations Associate
Accenture —Bengaluru, Karnataka
- Full-time
- English
- Finance
- Bachelor's degree
Sales Associate
Lenskart —Bangalore City, Bengaluru, Karnataka
- ₹21,000 - ₹33,000 a month
- Full-time
- English
- Bachelor's degree
- Computer skills
- Health insurance
- Paid time off
Quick apply
9d
Process Associate - Payment Posting
Calpion —Bengaluru, Karnataka
- Email
- AutoCAD
- Medicine
- Salesforce
Process Associate - Charge Entry
Calpion —Bengaluru, Karnataka
- Email
- AutoCAD
- Customer service
- Salesforce
PMO Analyst /Delivery Associate
Quest Global —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- Bachelor's degree
- SharePoint
Quick apply
Associate I - Logistics
Newspace —Bengaluru, Karnataka
- Bachelor's degree
- Diploma
Quick apply
Sr. Front Office Associate
Woodstock Resorts —Madikeri, Karnataka
- ₹16,000 - ₹22,000 a month
- Weekend availability
- Hospitality
- English
- Microsoft Office
- Paid time off
- Food provided
Quick apply
Front Office Associate
The Hosteller Hospitality Pvt. Ltd. —Gokarna, Karnataka
- ₹14,000 - ₹16,000 a month
- Full-time
- Hospitality
- Administrative experience
- In-person
- Health insurance
- Flexible schedule
Quick apply
4d
Analyst - Business Services
Apex Group —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- Microsoft Office
- Finance
Capital Markets Operations New Associate
Accenture —Bengaluru, Karnataka
- Full-time
- Analysis skills
- Communication skills
Front Office Executive (Receptionist)
The Hosteller Hospitality Pvt. Ltd. —Chikmagalur, Karnataka
- ₹18,000 - ₹22,000 a month
- Full-time
- Hospitality
- Management
- Administrative experience
- Health insurance
- Flexible schedule
Quick apply
4d
Procure to Pay Operations New Associate
Accenture —Bengaluru, Karnataka
- Full-time
- Bachelor's degree
5d
Associate - AR
Grant Thornton INDUS —Bengaluru, Karnataka
- Microsoft Excel
- Accounting
- Communication skills
Associate Manager / Manager - Finance
MAVEN SILICON —Bengaluru, Karnataka
- Microsoft Excel
- Finance
- Bachelor's degree
Quick apply
Front Office Executive (Receptionist)
The Hosteller —Chikmagalur, Karnataka
- ₹18,000 - ₹22,000 a month
- Full-time
- Hospitality
- Management
- Administrative experience
- Health insurance
- Flexible schedule
Quick apply
4d
Supply Chain Operations Associate
Accenture —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Accounting & Reporting Analyst - Account
ABB Business Services Private Limited —Bengaluru, Karnataka
- Online application
- Finance
- Master's degree
- Bachelor's degree
Quick apply
11d
Order to Cash Operations New Associate
Accenture —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- Customer service
- ERP systems

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Process Associate - Myntra

Shopemet Networks Private Limited
Shivaji Nagar, Bengaluru, Karnataka

Quick apply

Job details

Permanent | Fresher | Full-time
₹2,00,000 - ₹3,50,000 a year

Benefits

Provident Fund
Health insurance

Qualifications

Software troubleshooting
Customer service
Upselling
Malayalam
English
Tamil
Hindi

Full job description

1. Answering Inbound Customer Calls

Answering incoming customer calls is the primary responsibility of a call center employee at the entry level-position of inbound call centers. When receiving inbound calls, they must provide accurate information about a company’s offerings, answer questions from prospects or current customers, resolve basic issues, and manage account inquiries.

An inbound call center representative may also be responsible for processing orders and payments, resolving billing and payment issues, managing cancellations, shipping, refunds, returns, and warranties, and properly logging customer data after each customer interaction.

To efficiently handle the inbound call volume and deliver an exceptional customer service experience, they should know how to start and end a call, follow call scripts, put a customer on hold, and transfer a call when the customer’s issue needs escalation.

2. Managing Customer Complaints

A call center job requires agents to effectively manage complaints and deal with unhappy customers. Therefore, agents should be trained and equipped to solve customer problems quickly and efficiently and defuse conflicts before they turn into more challenging situations.

Agents must be able to demonstrate excellent listening skills, empathy, problem-solving, and properly apologize. They also should know how to seamlessly escalate the issue to higher-tier support if it cannot be resolved immediately, or if an agent doesn’t have the appropriate skill set or authority.

3. Troubleshooting and Follow-ups

In IT, tech, and SaaS companies, call center representatives can be involved in troubleshooting and resolving technical support issues customers may have with a company’s product or service. That can also include performing diagnostic tests, troubleshooting software installations, and assisting with setting up product features. Since complicated tech issues aren’t always resolved on the first contact, agents may also need to follow up with customers and update them on the progress of their queries.

4. Making Outbound Calls

In outbound call centers, agents initiate calls to leads, prospects, or customers, rather than accepting incoming calls. These calls can have specific purposes ranging from cold calling, telemarketing sales, and proactive support to scheduling appointments, gathering feedback, and conducting market research.

Lead generation and sales: Agents make large volumes of outbound calls to generate leads or sell a company’s products or services to existing clients.
Proactive customer service: Agents reach out to customers proactively to address existing or potential issues before they become bigger problems.
Conducting market research: Agents make outbound calls to conduct market research and gather insights about market trends and consumer preferences.
Collecting customer feedback: Agents can be responsible for calling up the customers to gather feedback about the products or services they purchased.
Appointment scheduling: Agents may call potential customers to schedule appointments and events with a business.
Debt collection: Agents call customers who have overdue payments to negotiate payment plans, collect debts, and resolve other financial disputes.

Most outbound call center operations and agent workflows can be optimized through call center dialing tools such as AI-powered auto dialers. Call center dialers automate the dialing process and enable agents to handle high outbound call volumes while increasing agent talk times and reducing agent idle times.

5. Up-Selling and Cross-Selling

Up-selling and cross-selling are also among the common call center duties. During customer service interactions, agents can encourage customers to purchase a higher-end version of a product or service they are already using (up-sell) or offer a related or complementary product or service (cross-sell). To do it efficiently, professionally, and in a non-intrusive way, agents should have deep product knowledge and be able to communicate its benefits to customers.

Note: Candidates who can speak English + Tamil/Hindi/Malayalam are only eligible to apply

Job Types: Full-time, Permanent, Fresher

Pay: ₹200,000.00 - ₹350,000.00 per year

Benefits:

Health insurance
Provident Fund

Experience:

BPO: 1 year (Preferred)

Language:

Hindi (Required)
English (Required)

Work Location: In person

Quick apply

Refine Your Search

billing associate 1 jobs in karnataka

Process Associate - Myntra

Cash Application Specialist -Bengaluru,India

Order to Cash Operations Associate

Sales Associate

Process Associate - Payment Posting

Process Associate - Charge Entry

PMO Analyst /Delivery Associate

Associate I - Logistics

Sr. Front Office Associate

Front Office Associate

Analyst - Business Services

Capital Markets Operations New Associate

Front Office Executive (Receptionist)

Procure to Pay Operations New Associate

Associate - AR

Associate Manager / Manager - Finance

Front Office Executive (Receptionist)

Supply Chain Operations Associate

Accounting & Reporting Analyst - Account

Order to Cash Operations New Associate

I want to receive the latest job alerts for billing associate 1 in karnataka

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