karnataka head of customer service Jobs – 602 Open Jobs Today

Head of Customer Experience
INSTATAIL PRODUCTS PRIVATE LIMITED —Bengaluru, Karnataka
- ₹1,00,000 - ₹1,50,000 a month
- Full-time
- Customer service
- Salesforce
- Bachelor's degree
- Health insurance
- Paid time off
Quick apply
1d
Service Head
Kiara Global Services —Bengaluru, Karnataka
- ₹10,00,000 - ₹15,00,000 a year
- Full-time
- Engineering
- Analysis skills
- Programmable logic controllers
- Paid time off
- Cell phone reimbursement
Quick apply
10d
Head – Customer Success
Joan Technologies LTD —Bangalore City, Bengaluru, Karnataka
- ₹50,00,000 - ₹80,00,000 a year
- Full-time
- Customer service
- Computer networking
- In-person
Quick apply
Resort Manager
The Serai, Coffee Day Hotels and Resorts —Bandipur, Karnataka
- ₹80,000 - ₹1,30,000 a month
- Full-time
- Hospitality
- Master's degree
- Budgeting
- Health insurance
- Life insurance
Quick apply
2d
Head of Customer Experience.
Quantean —Bangalore City, Bengaluru, Karnataka
- ₹1,25,000 - ₹2,00,000 a month
- Full-time
- Sales
- Customer service
- English
Quick apply
Head of Customer Success
Joan Technologies —Bangalore City, Bengaluru, Karnataka
- ₹77,611.58 - ₹1,03,093.12 a month
- Full-time
- Customer service
- Computer networking
- In-person
Quick apply
Head of Operations
Aubree Le Chocolatier —Bangalore Corporation Building, Bengaluru, Karnataka
- ₹15,00,000 - ₹18,00,000 a year
- Full-time
- Master's degree
- Analysis skills
- Bachelor's degree
- Health insurance
- Cell phone reimbursement
Quick apply
Operations Head (Ocean / Sea Freight forwarding )
FIFO International —Bangalore City, Bengaluru, Karnataka
- ₹4,00,000 - ₹10,00,000 a year
- Full-time
- English
- Microsoft Office
- Travel
Quick apply
2h
Head of Project Delivery
Able Design Manufacturing Pvt Ltd, hubli karnataka India —Hubli, Karnataka
- ₹8,00,000 - ₹15,00,000 a year
- Full-time
- PMP
- Engineering
- Master's degree
Quick apply
2d
Head of Customer Success Operations & Strategy
Whatfix —Bengaluru, Karnataka
- Salesforce
- Analysis skills
- Presentation skills
- Commuter assistance
- Health insurance
Quick apply
1d
Customer Service Specialist
Kaiterra —Bangalore City, Bengaluru, Karnataka
- Full-time
- Software troubleshooting
- English
- In-person
- Flexible schedule
Quick apply
12d
Branch Head
Micraft Solutions —Indira Nagar, Bengaluru, Karnataka
- ₹8,00,000 - ₹11,00,000 a year
- Full-time
- Sales
- Customer service
- In-person
Quick apply
14d
Area Manager- HDFC Bank- Bangalore
Aditya Birla Group —Karnataka
Head Products
Girmiti —Bengaluru, Karnataka
Circle Head - Bangalore
Aditya Birla Group —Karnataka
Spare Parts Manager (Group Parts Head)
Bellad group of Companies —Hubli, Karnataka
- From ₹25,000 a month
- Full-time
- Customer service
- Analysis skills
- In-person
Quick apply
13d
Area Credit Head - Credit Retail Secured - Bidar
Aditya Birla Group —Karnataka
- Management
- Master's degree
- Analysis skills
VP of Client Services
Easyship —Bengaluru, Karnataka
- Full-time
- Salesforce
- In-person
- Communication skills
- Work from home
Quick apply
Director - Marketing
CW Hospitality —Thanisandra Main Rd, Karnataka
- ₹12,00,000 - ₹16,00,000 a year
- Full-time
- Hospitality
- Master's degree
- Business Administration
- Health insurance
- Flexible schedule
Quick apply
Associate, Business Operations
Cvent —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
14d

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Head of Customer Experience

INSTATAIL PRODUCTS PRIVATE LIMITED
Bengaluru, Karnataka

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Job details

Permanent | Full-time
₹1,00,000 - ₹1,50,000 a month
1 day ago

Benefits

Internet reimbursement
Provident Fund
Health insurance
Paid time off
Cell phone reimbursement
Flexible schedule
Paid sick time

Qualifications

Customer retention
Customer service
Salesforce
Supply chain
Quality assurance
Bachelor's degree
Zendesk
Customer support
Business Administration
Leadership
Senior leadership

Full job description

Head of Customer Experience (CX)

Location: Bengaluru, Karnataka (On-site/Hybrid)

Department: Customer Experience

Reporting To: CEO

About LegUp

At LegUp, we are committed to creating exceptional customer experiences while building a scalable and sustainable business. As we continue to grow rapidly, we recognize that operational challenges and supply chain inefficiencies have impacted customer satisfaction and brand perception.

We are actively investing in strengthening our operations and customer-first culture. To lead this transformation, we are seeking an experienced and strategic Head of Customer Experience (CX) who can drive customer-centric change, restore customer trust, and establish best-in-class support and service standards across the organization.

Role Overview

This is a high-impact leadership role responsible for driving customer experience strategy, service excellence, reputation management, and cross-functional collaboration. The ideal candidate will serve as the voice of the customer, working closely with Operations, Supply Chain, Product, and Leadership teams to improve customer satisfaction, operational efficiency, and long-term customer loyalty.

The successful candidate will be responsible for transforming customer support from a reactive function into a proactive, data-driven, and customer-obsessed organization.

Key Responsibilities

Strategic Customer Experience Leadership

Develop and execute a comprehensive customer experience transformation strategy.
Lead initiatives aimed at improving customer satisfaction, retention, and advocacy.
Establish short-term and long-term CX roadmaps aligned with company objectives.
Drive customer-centric decision-making across all business functions.

Customer Trust & Reputation Management

Own and improve the company's online reputation across review platforms, social media channels, and customer feedback forums.
Design communication frameworks that ensure transparency during service disruptions, delays, or operational challenges.
Develop escalation management processes for high-priority customer concerns.
Monitor customer sentiment and implement corrective action plans.

Cross-Functional Collaboration

Partner closely with Operations and Supply Chain teams to identify and eliminate customer pain points.
Translate customer feedback into actionable operational improvements.
Create proactive customer communication systems for service disruptions and delivery-related issues.
Ensure alignment between operational capabilities and customer expectations.

Customer Support Excellence

Optimize customer support processes, workflows, and service standards.
Improve key performance indicators including:
First Response Time (FRT)
First Contact Resolution (FCR)
Resolution Time
Escalation Rate
Customer Satisfaction (CSAT)
Implement quality assurance and service excellence programs.
Establish scalable support frameworks to support business growth.

Analytics & Insights

Define and monitor CX performance metrics, including:
Net Promoter Score (NPS)
Customer Satisfaction Score (CSAT)
Customer Effort Score (CES)
Customer Retention Metrics
Conduct root cause analyses of customer complaints and negative reviews.
Present actionable insights and improvement recommendations to senior leadership.
Utilize customer data to drive strategic decisions and operational improvements.

Team Leadership & Development

Build, mentor, and lead a high-performing customer experience team.
Foster a culture of accountability, empathy, ownership, and continuous improvement.
Design training and coaching programs to enhance service quality and customer engagement.
Establish performance management frameworks and career development pathways.

Qualifications & Experience

Required

Bachelor's degree in Business Administration, Operations, Customer Experience, or a related field.
8+ years of experience in Customer Experience, Customer Support, Operations, or Service Management.
Minimum 3+ years in a senior leadership role managing CX teams.
Proven experience in fast-paced startup, e-commerce, logistics, supply chain, or consumer-facing environments.
Strong understanding of customer service operations, escalation management, and process improvement.

Preferred

Demonstrated success in improving customer satisfaction and customer loyalty metrics.
Experience managing reputation recovery or customer experience transformation initiatives.
Strong understanding of supply chain and operational processes.
Experience with CRM and CX platforms such as Zendesk, Freshdesk, Intercom, Salesforce, or similar tools.

Pay: ₹100,000.00 - ₹150,000.00 per month

Benefits:

Cell phone reimbursement
Flexible schedule
Health insurance
Internet reimbursement
Paid sick time
Paid time off
Provident Fund

Work Location: In person

Quick apply

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head of customer service jobs in karnataka

Head of Customer Experience

Service Head

Head – Customer Success

Resort Manager

Head of Customer Experience.

Head of Customer Success

Head of Operations

Operations Head (Ocean / Sea Freight forwarding )

Head of Project Delivery

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Customer Service Specialist

Branch Head

Area Manager- HDFC Bank- Bangalore

Head Products

Circle Head - Bangalore

Spare Parts Manager (Group Parts Head)

Area Credit Head - Credit Retail Secured - Bidar

VP of Client Services

Director - Marketing

Associate, Business Operations

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