Kestopur Kolkata West Bengal Technical support engineer Jobs – 311 Open Jobs Today

Head of Service Delivery
Emdee Digitronics Pvt Ltd —Kolkata, West Bengal
- ₹10,00,000 - ₹15,00,000 a year
- Full-time
- Computer Science
- Master's degree
- AWS
Quick apply
1d
Application Support Engineer
Accenture —Kolkata, West Bengal
- Full-time
- Azure
- Scripting
- IT
Graduate Software Engineer
Hewlett Packard Enterprise —Kolkata, West Bengal
- Full-time
- Remote
- Computer Science
- English
- Master's degree
System Support Administrator - Jr
Wishnet Private Limited —Kolkata, West Bengal
- ₹15,000 - ₹30,000 a month
- Full-time
- IT
- Linux
- In-person
Quick apply
IT Support Engineer
CIS Worldwide Ltd —Kolkata, West Bengal
- ₹800 - ₹1,000 a day
- Part-time
- Inventory management
- In-person
- Paid time off
Quick apply
14d
NOC Engineer
ZITA Telecom India Pvt Ltd —Kolkata, West Bengal
- ₹20,000 - ₹25,000 a month
- Full-time
- Microsoft Office
- In-person
- Communication skills
Quick apply
Custom Software Engineer
Accenture —Kolkata, West Bengal
- Full-time
- Software troubleshooting
- Software development
- Agile
Senior Java Technical Support Engineer - Remote Work
BairesDev —Kolkata, West Bengal
- Weekend availability
- Remote
- Software troubleshooting
- English
- Java
- Work from home
- Flexible schedule
DevOps Engineer
Cognizant —Kolkata, West Bengal
- Full-time
- Hybrid work
- Salesforce
- DevOps
- Scripting
2h
IT Network Engineer
Redbrick Offices —Kolkata, West Bengal
- ₹35,000 - ₹40,000 a month
- Weekend availability
- Microsoft Outlook
- Software troubleshooting
- Windows
Quick apply
Senior Support Engineer - Core Networks
Ericsson —Kolkata, West Bengal
- English
- Bachelor's degree
- Computer networking
11d
Senior Network Engineer
Emdee Digitronics Pvt Ltd —Kolkata, West Bengal
- ₹6,00,000 - ₹10,00,000 a year
- Full-time
- Computer Science
- Supervising experience
- Bachelor's degree
- Paid time off
- Paid sick time
Quick apply
1d
Software Engineer - Internship
Teesta —Kolkata, West Bengal
- Full-time
- Computer Science
- AWS
- Analysis skills
Quick apply
SRE / DevOps Intern – API & Infrastructure Monitoring
Kofuku Technologies Pvt. Ltd. —Kolkata, West Bengal
- Night shift
- Azure
- Computer Science
- DevOps
- Flexible schedule
Quick apply
1d
Technical Field Engineer - Kolkata (2-4 Years)
Informica Solutions —Kolkata, West Bengal
- Full-time
- Schematics
- Software troubleshooting
- Master's degree
Quick apply
Software Support Engineer
Somnetics —Kolkata, West Bengal
- Urgently hiring
- English
- Java
- Bachelor's degree
Technical Sales Engineer
Intelgic Technologies —Kolkata, West Bengal
- ₹30,000 - ₹50,000 a month
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Flexible schedule
Quick apply
IN_Senior Associate_SAP MDG Technical_AITH SAP_Advisory_Kolkata
PwC —Kolkata, West Bengal
- Full-time
- Master's degree
- Bachelor's degree
- Travel
Support Engineer (Tidal Admin Production Support)
Phygital Insights —Kolkata, West Bengal
- Full-time
- Azure
- Oracle
- Databases
Solar Design & Project Engineer
Yara Solar —Salt Lake, Kolkata, West Bengal
- Full-time
- AutoCAD
- System design
- Analysis skills
Quick apply
5d

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Head of Service Delivery

Emdee Digitronics Pvt Ltd
Kolkata, West Bengal

Quick apply

Job details

Full-time
₹10,00,000 - ₹15,00,000 a year
1 day ago

Qualifications

BCS
Computer Science
Software deployment
Technical support
Master's degree
AWS
Supervising experience
Project management
Bachelor's degree
MBA
Leadership
Billing
Communication skills
Information Technology

Full job description

Service Delivery Head, IT System Integration

Emdee Digitronics | Kolkata | Full Time, Permanent

Department: Service Delivery & Operations

Experience: 10 to 15 years

Industry: IT Services & Consulting (System Integration)

About the Role

Emdee is a 20+ year old system integrator delivering IT infrastructure, software, security and surveillance, IT-enabled services, and manpower solutions primarily to government and public sector clients. It is headquartered in Kolkata and has presence in multiple states.

System integration and SITC are services, not supply. The Service Delivery Head owns everything from site survey and technical validation through installation, commissioning, and handover, and the CAMC and FMS obligations that follow. The role runs multiple concurrent contracts, each with its own scope, SLA structure, milestone schedule, penalty regime, OEM dependencies, and geography. Success is measured on contractual delivery, client acceptance, service continuity, and commercial closure.

Key Responsibilities

Survey and Technical Validation

Own execution of site surveys, ensuring they are planned, resourced, and completed to a standard that supports accurate design and costing
Vet survey findings and validate BOQ assumptions against site reality

Delivery Planning

Translate tender conditions (SLA definitions, milestone structure, penalty and LD clauses, completion criteria) into an executable delivery plan covering milestone mapping, timelines, manpower deployment, and site sequencing
Coordinate with procurement on material readiness, dispatch scheduling, and outward logistics to site
Manage delivery risk across concurrent projects competing for the same engineers, materials, and warehouse capacity

Execution

Own end-to-end SITC across all active contracts, delivered to tender specification and schedule
Lead project managers and field teams across locations, driving commissioning and system integration and resolving technical issues escalated from site
Manage OEM and subcontractor performance through execution: technical support, defect resolution, warranty enforcement, and back-to-back obligations

Service Operations

Own CAMC, AMC, and FMS delivery across live contracts: SLA performance, preventive maintenance, field engineer coverage, and spares availability
Track SLA compliance and penalty exposure per contract, and correct course before contractual thresholds are breached

Client and Commercial Ownership

Serve as the senior delivery interface to the client across acceptance (joint inspection, acceptance testing, snag closure, handover), escalation and grievance redressal on critical incidents and service failures, and change requests, scope variation, and extension of time claims
Ensure every milestone is certified through measurement, documentation, inspection, and client sign-off, and take ownership of payment realisation against it. Delivery is not complete until it has been paid for

Team and Governance

Lead and develop the delivery organisation across locations, building capacity ahead of pipeline through deployment planning and technical skill development
Establish delivery standards, documentation practices, and reporting discipline, and ensure statutory and safety compliance for deployed manpower and site work
Institute delivery governance and internal audit across projects, analyse performance data on schedule, SLA, cost, and quality to maintain portfolio-level visibility, and drive continuous improvement from what the data shows

Qualifications and Experience

Bachelor's degree in Computer Science, Information Technology, Electronics, Electrical, or a related engineering discipline. MBA or equivalent management qualification preferred
10 to 15 years in IT system integration, infrastructure delivery, or project and service operations, with at least 5 years leading delivery across multiple concurrent projects and locations
Must come from a system integrator, IT OEM, or infrastructure services company. Government and PSU project experience is strongly preferred
Strong technical grounding in IT hardware and infrastructure: servers, storage, networking (active and passive), structured cabling, power and UPS systems, data centre and server room build, security and surveillance systems, and IT peripherals
Working familiarity with OEM ecosystems and channel structures across compute, networking, and surveillance, including warranty, support, and escalation processes
Demonstrated ownership of SITC execution from survey through commissioning, acceptance, and handover, including multi-site and multi-district rollouts
Experience running CAMC, AMC, or FMS contracts with defined SLAs, distributed field engineer deployment, and spares management
Working knowledge of government contract execution: tender conditions, milestone certification, measurement and inspection, LD and penalty clauses, and departmental billing processes
Experience managing large distributed technical teams, including project managers, site engineers, and service engineers
Commercial literacy: ability to read a contract for delivery and cost implications and track project financial position, not just technical delivery
Excellent stakeholder management and written communication for government clients, departmental reviews, and formal correspondence
Based in Kolkata or willing to relocate. Travel to project sites across states is a requirement of this role

Pay: ₹1,000,000.00 - ₹1,500,000.00 per year

Application Question(s):

What is your current CTC?
What is your expected CTC?

Location:

Kolkata, West Bengal (Preferred)

Work Location: In person

Quick apply

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