Kochi Kerala Customer services manager Jobs – 312 Open Jobs Today

Customer Success Manager
SpiceApp —Kochi, Kerala
- ₹40,000 - ₹80,000 a month
- Full-time
- Hybrid work
- Hospitality
- Software troubleshooting
- English
Quick apply
Manager - Team Lead
Heron Holidays Pvt Ltd —Kochi, Kerala
- ₹30,000 - ₹40,000 a month
- Full-time
- Sales
- Business development
- Team management
- Health insurance
- Paid time off
Quick apply
5h
Retail Manager
Pazino Infotech Pvt Ltd —Kochi, Kerala
- ₹70,000 - ₹85,000 a month
- Full-time
- Management
- Sales
- Customer service
Quick apply
Store Manager
The Indian Garage Co —Kochi, Kerala
- ₹40,000 - ₹45,000 a month
- Weekend availability
- Customer service
- Microsoft Office
- 12th Pass
- Health insurance
- Paid time off
Quick apply
6d
Regional Manager
Indel Money Pvt Ltd —Kochi, Kerala
- ₹60,000.00 - ₹81,156.04 a month
- Full-time
- Management
- Sales
- Business development
- Health insurance
- Cell phone reimbursement
Quick apply
HR & Corporate Gifting Manager
Gifts Boutique —Kochi, Kerala
- ₹25,000 - ₹35,000 a month
- Full-time
- Customer service
- English
- Microsoft Office
Quick apply
Store Manager
COSMOS SPORTS WORLD LLP —Kochi, Kerala
- ₹40,000 - ₹50,000 a month
- Weekend availability
- Customer service
- Organisational skills
- In-person
Quick apply
10d
Assistant Manager - BPO
EXL Service —Kochi, Kerala
- ₹5,00,000 - ₹7,50,000 a year
- Overnight shift
- Microsoft Excel
- Management
- Finance
Quick apply
23h
Opportunity Engagement Lifecycle - Centre of Excellence - Level
EY —Kochi, Kerala
- Management
- Finance
- Master's degree
Finance Manager
Indel Automotives —Kochi, Kerala
- ₹50,000 - ₹60,000 a month
- Analysis skills
- Accounting
- In-person
- Health insurance
- Cell phone reimbursement
Quick apply
2d
HR & Corporate Gifting Manager
Angroos —Kochi, Kerala
- ₹20,000 - ₹35,000 a month
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Business development
- Paid time off
- Paid sick time
Quick apply
HR & Corporate Gifting Manager
Recruitment Angroos —Kochi, Kerala
- ₹20,000 - ₹35,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Sales
- Paid time off
- Paid sick time
Quick apply
Organizational Change Management - Manager
EY —Kochi, Kerala
- PMP
- English
- Project management
EBO Manager
KITEX LIMITED —Kochi, Kerala
- ₹30,000 - ₹40,000 a month
- Full-time
- Sales
- Customer service
- In-person
Quick apply
4d
Operations Director
Track Q Innovations —Kochi, Kerala
- ₹50,000 - ₹5,00,000 a month
- Full-time
- Sales
- Microsoft Office
- Business development
- Health insurance
- Cell phone reimbursement
Quick apply
4d
Retail Showroom Manager(Fashion Store)
Garment Nation —Kochi, Kerala
- ₹30,000 - ₹35,000 a month
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Sales
- Paid time off
- Flexible schedule
Quick apply
L And D Hub Project Manager Americas Supervisory Associate
EY —Kochi, Kerala
- Microsoft Excel
- PMP
- Master's degree
1d
Front Office Manager
Coral Reef Hotel —Kochi, Kerala
- ₹30,000 - ₹40,000 a month
- Full-time
- Hospitality
- Bachelor's degree
- Data entry
- Food provided
Quick apply
6d
Head of Sales & Growth – Datameris Launchpad - EdTech & Professional Learning
Datameris IT Solutions Pvt Ltd —Kochi, Kerala
- ₹45,000 - ₹90,000 a month
- Email
- Walk-in
- Sales
- Business development
- Travel
Quick apply
4d
Assistant Branch Manager
MR.DIY —Kochi, Kerala
- ₹5,00,000 - ₹7,00,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Sales
Quick apply

I want to receive the latest job alerts for customer services manager in kochi kerala

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer services manager jobs near kochi kerala

Regional Manager jobs in Kochi, Kerala

Branch Manager jobs in Kochi, Kerala

Change Manager jobs in Kochi, Kerala

Entry Level Call Center Representative jobs in Kochi, Kerala

Store Manager jobs in Kochi, Kerala

Customer Success Manager jobs in Kochi, Kerala

Retail Manager jobs in Kochi, Kerala

Showroom Manager jobs in Kochi, Kerala

Human Resources Manager jobs in Kochi, Kerala

Engineering Team Leader jobs in Kochi, Kerala

Finance Manager jobs in Kochi, Kerala

Front Office Manager jobs in Kochi, Kerala

Purchase Manager jobs in Kolkata, West Bengal

Operations Manager jobs in Thiruvananthapuram, Kerala

Regional Manager jobs in Patiala, Punjab

Regional Manager jobs in Chandigarh

Regional Manager jobs in Andhra Pradesh

Civil Project Manager jobs in Kerala

Hr Manager jobs in Calicut, Kerala

Regional Manager jobs in Jaipur, Rajasthan

Customer Success Manager

SpiceApp
Kochi, Kerala

Quick apply

Job details

Full-time
₹40,000 - ₹80,000 a month

Qualifications

Hospitality
Software troubleshooting
English
Customer relationship management
POS
Hindi
Restaurant experience

Full job description

About SpiceApp
SpiceApp is a US-based restaurant technology platform serving Indian and multicultural restaurant groups across Pennsylvania, New Jersey, New York, Delaware, and surrounding areas. We build a unified ecosystem — Point of Sale, Kitchen Display System, online ordering PWA, payments, and AI-driven analytics — that helps restaurant owners run faster, smarter operations. We are bootstrapped, profitable on a per-client basis, and now scaling our team to support our next phase of growth.

About this Role
Today, our we personally manages every customer relationship after sales hands them over. This is not feasible as we scale. We need a person who can own the relationship from day one through renewal — who restaurants trust, who knows the operational reality of running a kitchen, and who can translate between the restaurant owner and our technical team.

If you have onboarded restaurants onto food ordering services, POS systems, or similar restaurant technology platforms, you already understand most of the operational challenges involved in this role. The remaining part is learning the US restaurant context (which we'll teach you) and becoming familiar with the SpiceApp platform.

What You Will Own
Customer relationship & success

Take ownership of every new restaurant from the moment sales closes the deal — you become their single point of contact
Run kickoff calls, set realistic expectations on timelines, hardware, training, and go-live milestones
Build trust-based relationships with restaurant owners, managers, and front-of-house staff — they should know your name and prefer to call you over anyone else
Drive adoption: ensure clients are actually using POS, KDS, online ordering, and reporting features — adoption is what prevents churn
Run regular check-ins (weekly during onboarding, monthly during steady state, quarterly business reviews for multi-location groups)
Manage renewals and identify upsell opportunities (additional locations, premium features, payment processing volume)

Cross-functional coordination

Receive handoffs from the Sales team and ensure no client expectation is dropped between sales and live operations
Work daily with the Implementation Engineer to scope menu seeding, hardware configuration, integration setup, and database preparation
Escalate technical issues to the Tech Lead with proper context — symptoms, business impact, urgency level, the client's emotional state
Coordinate with the Support team on Tier 1 issues; absorb the relationship-side of escalations so engineers can focus on solving the technical problem
Feed product insights back to the core and tech team — what are restaurants asking for? what features are they actually using? what is breaking?

Technical translation

Understand the SpiceApp product surface deeply enough to demo it, configure it, and troubleshoot common issues yourself
Translate restaurant requirements into technical specifications the engineering team can act on (e.g., "they need their happy hour pricing to auto-toggle between 4–6 PM" → a clear scoped request)
Own menu data quality — work with the Implementation Engineer to seed menus correctly the first time and update them as restaurants evolve
Help configure caller ID integration, loyalty programs, coupons, payment processor setup, integration with delivery partners

Customer voice

Track and report Net Promoter Score (NPS), customer health metrics, retention rate, and time-to-first-order across the portfolio
Maintain a customer health dashboard the we can review weekly
Build customer success playbooks: onboarding checklist, 30/60/90-day check-in templates, quarterly business review formats, renewal conversation scripts
Generate case studies, testimonials, and referrals from happy customers (these directly fuel new sales)

Must-Have Qualifications

3–6 years of customer success, account management, or restaurant onboarding experience
Experience onboarding restaurants onto food ordering services, POS systems, or similar restaurant technology platforms is strongly preferred. Equivalent experience implementing restaurant technology solutions will also be considered.
Excellent spoken and written English required, as the role involves daily communication with US-based restaurant owners.
Genuinely tech-comfortable — you can navigate dashboards, configure software, write technical specifications, troubleshoot configuration issues. You do not need to code, but you do need to think technically.
Ownership instinct — you finish what you start. When a client has a problem, you do not pass it to someone else and forget; you own it until it is closed.
Leadership ability — you can run a kickoff call with a restaurant owner three times your age, gently push back when their expectations are unrealistic, and have them thank you for it
Calm under pressure — when a client's POS is down during dinner rush and they are angry, you are the steady voice
Methodical, organized, follow-through-oriented — you maintain accurate notes, send recap emails after every call, and never let a commitment slip

Nice to Have

Prior experience with a US-facing client base (BPO, KPO, IT services exposure)
Familiarity with POS systems, KDS, payment processors , or restaurant management software
Experience using customer success tooling
Speaking Hindi is a plus, as many of our customers are South Asian restaurant owners.
Background in F&B, hospitality, or having worked in a restaurant yourself
Comfortable with data — can build a basic Google Sheets dashboard to track client health metrics

Who Will Thrive in This Role

This is the right role for you if:

You enjoy talking to people more than you enjoy talking to spreadsheets — but you are equally comfortable with both
You feel personal pride when a restaurant you onboarded grows their business, and personal frustration when one of them struggles
You believe customer success is a craft, not a job — you read about it, think about it, want to get measurably better at it
You want to be the first customer success hire at a fast-growing company and shape how customer success is done — rather than join a 50-person CS team and follow a playbook someone else wrote
You want to work directly with the founder and have your insights actually change the product

This is might not be your cup of tea if:

You prefer to escalate hard conversations rather than have them yourself. This role requires independently managing difficult customer conversations and ownership through resolution.
If you are not flexible with working hours. This role requires flexibility to support customer onboarding and critical operational issues.
You see customer success as customer support — they are not the same job

Pay: ₹40,000.00 - ₹80,000.00 per month

Application Question(s):

Have you onboarded restaurant owners onto a POS, online ordering, or restaurant management software platform? If yes, which platforms and approximately how many restaurants have you onboarded?
Do you have any experience working with restaurant industry or technology ?

Work Location: Hybrid remote in Kochi, Kerala

Quick apply

Refine Your Search

customer services manager jobs in kochi kerala

Customer Success Manager

Manager - Team Lead

Retail Manager

Store Manager

Regional Manager

HR & Corporate Gifting Manager

Store Manager

Assistant Manager - BPO

Opportunity Engagement Lifecycle - Centre of Excellence - Level

Finance Manager

HR & Corporate Gifting Manager

HR & Corporate Gifting Manager

Organizational Change Management - Manager

EBO Manager

Operations Director

Retail Showroom Manager(Fashion Store)

L And D Hub Project Manager Americas Supervisory Associate

Front Office Manager

Head of Sales & Growth – Datameris Launchpad - EdTech & Professional Learning

Assistant Branch Manager

I want to receive the latest job alerts for customer services manager in kochi kerala

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected