Kochi Kerala Senior technical support Jobs – 233 Open Jobs Today

Senior Specialist – Technical Support
CLASSIC TECHNOLOGIES AND BUSINESS SOLUTIONS —Kochi, Kerala
- ₹9,00,000 - ₹12,00,000 a year
- Full-time
- Software troubleshooting
- Master's degree
- Databases
Quick apply
EY GDS Business Consulting - Business Transformation-Smart City - Senior
EY —Kochi, Kerala
- Microsoft Powerpoint
- Research
- Master's degree
EY GDS Business Consulting - Business Transformation-Smart City-Senior
EY —Kochi, Kerala
- Microsoft Powerpoint
- Research
- Master's degree
12d
Assistant General Manager (AGM) – Operations (Pipeline Projects)
Western interiors and marine contractors —Kochi, Kerala
- ₹35,000 - ₹50,000 a month
- Full-time
- Project management
- Construction experience
- In-person
Quick apply
TD And E - TD - PMO Lifescience - Senior
EY —Kochi, Kerala
- Master's degree
- Analysis skills
- Bachelor's degree
Senior Software Manager Innovative software solutions provider
Skyleaf Consultants —Kochi, Kerala
- ₹25,00,000 - ₹35,00,000 a year
- Full-time
- Project management
- Software development
- Agile
Senior Finance Manager
G3 Renewables —Kochi, Kerala
- ₹1,00,000 a month
- Full-time
- Microsoft Excel
- ERP systems
- Finance
- Commuter assistance
- Health insurance
Quick apply
Senior Engineer – Customer Support
IROV Technologies Private Limited —Kochi, Kerala
- Schematics
- Software troubleshooting
- Analysis skills
Quick apply
5d
Senior Engineer – Customer Support
EyeROV (IROV Technologies) —Kochi, Kerala
- Full-time
- Schematics
- Software troubleshooting
- Analysis skills
4d
WFM - UKG Pro/ Kronos - Manager
EY —Kochi, Kerala
- SQL
- AWS
- Analysis skills
- Health insurance
SENIOR ACCOUNTANT
Southfield Technologies Pvt Ltd —Kochi, Kerala
- ₹40,000 - ₹55,000 a month
- Full-time
- Microsoft Excel
- Finance
- Bachelor's degree
- Health insurance
- Food provided
Quick apply
13d
Senior Associate - Account management
EY —Kochi, Kerala
- Microsoft Powerpoint
- Microsoft Excel
- Project management
CSS - PM - Manager
EY —Kochi, Kerala
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- PMP
GDS Next Frontier - Quantum Senior Associate - India
EY —Kochi, Kerala
- Azure
- Computer Science
- Research
BCM-Business Analyst - Payments-Senior-GDSF02
EY —Kochi, Kerala
- Master's degree
- AWS
- Bachelor's degree
- Health insurance
12d
SONG > Lead - Application Maintenance and Support
Accenture —Kochi, Kerala
- Full-time
- Azure
- Java
- AWS
PC-1489- Senior Technical Business Analyst
Softobiz Technologies —Kochi, Kerala
- Full-time
- Azure
- SQL
- AWS
Technical Program Manager (TPM)
Techversant Infotech —Kochi, Kerala
- Full-time
- Azure
- PMP
- Java
Senior Project Analyst – Client Coordination, Presentation & Development Support
ByteZora IT Consulting & Technologies —Kochi, Kerala
- ₹40,000 - ₹55,000 a month
- Full-time
- Azure
- DevOps
- ERP systems
- Commuter assistance
- Paid time off
Quick apply
3d
Documentation Executive-Technical & Scientific Documentation
G3 Renewables —Kochi, Kerala
- ₹20,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Commuter assistance
- Health insurance
Quick apply

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Senior Specialist – Technical Support

CLASSIC TECHNOLOGIES AND BUSINESS SOLUTIONS -
Kochi, Kerala

Quick apply

Job details

Full-time
₹9,00,000 - ₹12,00,000 a year

Qualifications

Jira
Software troubleshooting
Technical support
Master's degree
Databases
SQL
Digitization
Analysis skills
Bachelor's degree
Team management
Scripting
APIs
Manufacturing
Communication skills
Python
PowerShell

Full job description

About CTeBS

CTeBS (Classic Technologies & Business Solutions) is a technology company building an integrated ecosystem of software products for the fashion manufacturing industry. As a subsidiary of Classic Fashion, one of the leading garment manufacturers, CTeBS builds software products that are first developed, implemented, and matured within Classic Fashion's own manufacturing operations, and subsequently offered to external customers across the industry. This unique model means our products are battle-tested in real production environments before they reach the market, giving us deep domain credibility and a genuine understanding of manufacturing floor challenges.

Role Overview

We are looking for a technically strong Senior Support Engineer to join our Technical Support team. This role involves handling complex customer issues, performing data fixes, and querying live production environments to identify and resolve problems. The ideal candidate is comfortable working hands-on with databases, understands application architecture, and is proactive in preventing recurring issues.

Key Responsibilities

Build and lead a strong technical support team to efficiently manage production support activities for all existing CTEBS products.
Handle end-to-end production support operations including issue analysis, data fixes, bug troubleshooting, dashboard customization, and API development/support.
Create, maintain, and continuously improve Knowledge Base (KB) articles, SOPs, troubleshooting manuals, and support documentation to strengthen support efficiency and knowledge sharing.
Monitor support tickets proactively, prioritize critical business issues, and ensure timely resolution while maintaining high service quality and SLA compliance.
Develop and maintain strong client relationships by ensuring responsive support, clear communication, and a customer-focused approach that enhances overall client satisfaction and trust.
Ensure proper root cause analysis (RCA) is performed for major production issues and implement preventive measures to avoid repeated incidents.
Coordinate closely with Development, Implementation, and Customer Success teams for faster issue resolution and smooth customer operations.
Identify opportunities to automate repetitive support activities, monitoring processes, data validations, and issue tracking mechanisms to improve team productivity and response efficiency.

Required Qualifications

Strong technical troubleshooting and analytical skills.
Hands-on experience in SQL, database troubleshooting, and application/product support.
Experience in handling production support involving data fixes and bug fixes.
Proven experience in team management and handling support operations.
Experience in building and maintaining Knowledge Base documentation and support processes.
Good communication and customer handling skills.

Preferred Skills:

Experience in the garment manufacturing / ERP / shop floor digitization domain (optional).
Knowledge of scripting (Python, PowerShell, etc.) for automation or data transformation.
Experience with tools like Postman, Kibana, Grafana, or similar.
Hands-on with ticketing systems like Jira.

What We Offer:

Opportunity to work in a fast-growing product company solving real industry problems
Work closely with leading garment manufacturers across the globe, contributing to their digital transformation
Collaborative team environment with a focus on learning and ownership
Chance to build and lead a team as we scale our support operations
Access to live customer environments and enterprise-level tools
Competitive compensation and benefits

Quick apply

Refine Your Search

senior technical support jobs in kochi kerala

Senior Specialist – Technical Support

EY GDS Business Consulting - Business Transformation-Smart City - Senior

EY GDS Business Consulting - Business Transformation-Smart City-Senior

Assistant General Manager (AGM) – Operations (Pipeline Projects)

TD And E - TD - PMO Lifescience - Senior

Senior Software Manager Innovative software solutions provider

Senior Finance Manager

Senior Engineer – Customer Support

Senior Engineer – Customer Support

WFM - UKG Pro/ Kronos - Manager

SENIOR ACCOUNTANT

Senior Associate - Account management

CSS - PM - Manager

GDS Next Frontier - Quantum Senior Associate - India

BCM-Business Analyst - Payments-Senior-GDSF02

SONG > Lead - Application Maintenance and Support

PC-1489- Senior Technical Business Analyst

Technical Program Manager (TPM)

Senior Project Analyst – Client Coordination, Presentation & Development Support

Documentation Executive-Technical & Scientific Documentation

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