Kolkata West Bengal It support in banking Jobs – 63 Open Jobs Today

Customer Service Representative
Concentrix —Kolkata, West Bengal
- Full-time
- Customer service
- Bachelor's degree
- Computer skills
SCT-Tech Enablement-Campus
EY —Kolkata, West Bengal
- Oracle
- Computer Science
- Java
MT-R2R
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- Oracle
- ERP systems
- English
Quick apply
Management Trainee - RTR (FA)
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- Oracle
- ERP systems
- English
Quick apply
Specialist - F&A - R2R 4B
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- Oracle
- ERP systems
- English
Quick apply
Banking & Finance Manager (Export Finance Operations)
Saman Tea Pvt. Ltd. —Kolkata, West Bengal
- From ₹12,00,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Finance
Quick apply
2d
Associate - F&A - AP 5A
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- English
- Microsoft Office
- Finance
Quick apply
Process Associate - Collections
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- English
- Bachelor's degree
- Business Administration
Quick apply
8d
Associate - F&A - I2C 5A
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- Hybrid work
- English
- Finance
- Master's degree
Quick apply
Linux Administrator
Inspirisys Solutions —Kolkata, West Bengal
- Full-time
- Oracle
- Master's degree
- Bachelor's degree
Executive – Student Finance Support
Medhavi Skills University —Kolkata, West Bengal
- Full-time
- Microsoft Outlook
- Finance
- Bachelor's degree
Quick apply
Security Engineer (L1)
NTT Ltd —Kolkata, West Bengal
- Full-time
Security Engineer (L1)
NTT DATA —Kolkata, West Bengal
- Full-time
Server Load Balancer Engineer (L1)
NTT Ltd —Kolkata, West Bengal
- Full-time
Server Load Balancer Engineer (L1)
NTT DATA —Kolkata, West Bengal
- Full-time
Front Line Manager - F&A - AP 4C
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- Oracle
- Management
- English
Quick apply
Security Engineer WAF and SSLO (L2)
NTT DATA —Kolkata, West Bengal
- Full-time
- Communication skills
Sr. Specialist - F&A - R2R 4D
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- Oracle
- ERP systems
- English
Quick apply
Front Line Manager - F&A - R2R 4A
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- Oracle
- ERP systems
- English
Quick apply
Sr. Specialist - F&A - R2R 4C
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- Oracle
- ERP systems
- English
Quick apply

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Customer Service Representative

Concentrix -
Kolkata, West Bengal

Apply Now

Job details

Full-time

Qualifications

Customer service
Bachelor's degree
Computer skills

Full job description

Essential Functions/Core Responsibilities

Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer

Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

Maintain basic knowledge of client products and/or services

Prepare complete and accurate work including appropriately notating accounts as required

Participate in activities designed to improve customer satisfaction and business performance

Offer additional products and/or services

Track, document and retrieve information in call tracking database

Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

In case you are selected for a Content Moderator role, please note that:

1. The nature of the job will include accessing explicit content that includes text, picture, video etc.

2. It will involve content creation; moderation & review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremism, Pornography, & Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviors.

3. It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client’s terms of service

Candidate Profile

Graduate / Undergraduate in any discipline (may vary basis the job requirement)

0 to 3 years of relevant experience

Courteous with strong customer service orientation

Strong computer navigation skills and PC Knowledge

Ability to effectively communicate, both written and verbally

Dependable with strong attention to detail

Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly

Tolerance for repetitive work in a fast-paced, high production work environment

Ability to work as a team member, as well as independently

Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner

Ability to rotate shifts, as needed

Based on location and/or program, additional experience/skills may be required

Job requirements may vary by country and will not contravene any local laws

Career Framework Role

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

Ability to effectively communicate, both written and verbally
Listen attentively to customer needs and concerns; demonstrate empathy
Clarify customer requirements; probe for and confirm understanding of requirements or problem
Confirm customer understanding of the solution and provide additional customer education as needed
Ability to learn including strong problem-solving skills
Demonstrate strong probing and problem-solving skills
Should be able to handle complex queries
Should be able to resolve customer queries independently

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

NOTICE: Recruitment Fraud Alert

Concentrix hires people solely based on merit. We do not request or accept payments or security deposits from candidates during our hiring process. We also don't solicit payment to verify a candidate's banking information upon employment. If you or anyone else receives unexpected communication about a job offer or interview that involves money, please be vigilant and identify it as a potential scam.
Learn more: https://www.concentrix.com/scam-warning/

Apply Now

Refine Your Search

it support in banking jobs in kolkata west bengal

Customer Service Representative

SCT-Tech Enablement-Campus

MT-R2R

Management Trainee - RTR (FA)

Specialist - F&A - R2R 4B

Banking & Finance Manager (Export Finance Operations)

Associate - F&A - AP 5A

Process Associate - Collections

Associate - F&A - I2C 5A

Linux Administrator

Executive – Student Finance Support

Security Engineer (L1)

Security Engineer (L1)

Server Load Balancer Engineer (L1)

Server Load Balancer Engineer (L1)

Front Line Manager - F&A - AP 4C

Security Engineer WAF and SSLO (L2)

Sr. Specialist - F&A - R2R 4D

Front Line Manager - F&A - R2R 4A

Sr. Specialist - F&A - R2R 4C

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