Kolkata West Bengal Shift leader Jobs – 75 Open Jobs Today

Non-Voice Customer Support Executive
Capgemini —Kolkata, West Bengal
- Rotational shift
- English
- Analysis skills
- Bachelor's degree
- Health insurance
Non-Voice Customer Support Executive
Capgemini Sogeti —Kolkata, West Bengal
- Rotational shift
- English
- Analysis skills
- Bachelor's degree
- Health insurance
11d
Opening for Australian Shift. Freshers can apply !!!!!!!!!!
Excellis IT Pvt Ltd —Kolkata, West Bengal
- ₹13,000 - ₹30,000 a month
- Full-time
- Sales
- Customer service
- English
Quick apply
3d
Team Leader/Operations
FastInfo Legal Services Pvt Ltd —Kolkata, West Bengal
- ₹25,000 - ₹30,000 a month
- Full-time
- Microsoft Excel
- Team management
- Mentoring
- Paid sick time
Quick apply
Technical Team Leader
Persistent Network Pvt.Ltd —Kolkata, West Bengal
- ₹54,166.66 - ₹60,000.00 a month
- Full-time
- Management
- English
- Bachelor's degree
- Health insurance
- Paid time off
Quick apply
8d
Customer Support Associate
7eventzz.com —Salt Lake, Kolkata, West Bengal
- ₹18,000 - ₹25,000 a month
- Full-time
- CRM software
- Customer service
- English
- Paid time off
- Paid sick time
Quick apply
Factory & Operations Manager
Packrite Industries Pvt Ltd —Kolkata, West Bengal
- ₹6,00,000 - ₹8,00,000 a year
- Full-time
- In-person
- Diploma
- Paid time off
Quick apply
19h
Call Evaluation Specialist
TELEMINDS INFOTECH PRIVATE LIMITED —Kolkata, West Bengal
- ₹16,000 - ₹23,000 a month
- Full-time
- Microsoft Excel
- Customer service
- Analysis skills
- Paid time off
- Paid sick time
Quick apply
Workforce Services Associate
Accenture —Kolkata, West Bengal
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Access
11d
Guest Service Associate - Front Office
AccorHotel —Kolkata, West Bengal
- Weekend availability
- Hospitality
- Customer service
- 12th Pass
- Flexible schedule
Quick apply
CSE (Customer Support Executive)
House Of Edtech —Salt Lake, Kolkata, West Bengal
- ₹15,000 - ₹25,000 a month
- Full-time
- Customer service
- English
- Microsoft Office
Quick apply
14d
Operations Manager, IN Fresh
ASSPL - West Bengal - D36 —Kolkata, West Bengal
- Weekend availability
- Management
- Bachelor's degree
- Flexible schedule
Team Leader For Content Moderation Process
Gear Inc. —Kolkata, West Bengal
- Weekend availability
- English
- Microsoft Office
- Communication skills
Quick apply
Front Office Manager
AccorHotel —Kolkata, West Bengal
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
Quick apply
Business Development Manager (BDM)
2S Global Technologies Limited —New Town, Kolkata, West Bengal
- ₹50,000 - ₹65,000 a month
- Full-time
- Sales
- Salesforce
- Master's degree
Quick apply
11d
Service Delivery Leader - F&A - R2R 4D
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- Oracle
- ERP systems
- English
Quick apply
Delivery Manager
Unified Infotech —Kolkata, West Bengal
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
3d
Team Leader
Cybertoss —Shrirampur, West Bengal
- ₹2,16,000 - ₹3,00,000 a year
- Full-time
- Computer Science
- Social media management
- English
- Health insurance
- Flexible schedule
Team Lead
FAST INFO —Kolkata, West Bengal
- ₹25,000 - ₹30,000 a month
- Full-time
- Microsoft Excel
- Team management
- Mentoring
Quick apply
12d
Part-Time Customer Service Representative – Kalyani, India
Fusion CX —Block B, Kolkata, West Bengal
- Part-time
- Customer service
- Bachelor's degree
- Computer skills

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Non-Voice Customer Support Executive

Capgemini -
Kolkata, West Bengal

Apply Now

Job details

Permanent

Benefits

Health insurance

Qualifications

English
Analysis skills
Bachelor's degree
Typing
Communication skills
Time management

Full job description

Your Role

We are looking for a detail-oriented Non-Voice Customer Support Executive – Webform CSR to manage customer queries and service requests received through webforms and other written support channels. The role requires strong written communication, problem-solving ability, and a customer-first mindset to ensure timely and accurate resolution of customer concerns.

In this role you will play a key role in:

Handle customer queries, complaints, and service requests received through webforms, email, and other non-voice channels.
Review customer concerns carefully and provide clear, accurate, and professional written responses.
Ensure all tickets and webform requests are acknowledged and resolved within defined turnaround time.
Coordinate with internal teams for issue resolution and follow up until closure.
Maintain accurate records of customer interactions, resolutions, and escalations in the system.
Identify recurring customer issues and highlight trends to the team lead or supervisor.
Follow process guidelines, quality standards, and compliance requirements while handling cases.
Escalate complex or unresolved issues to the appropriate team as per defined process.
Support customer satisfaction by delivering timely and effective service.

YOUR PROFILE

Required Qualifications

Graduate in any discipline; additional certification in customer service is an advantage.
Strong written English communication skills with good grammar and clarity.
Good typing speed and accuracy.
Ability to understand customer concerns and provide appropriate resolutions.
Strong attention to detail and ability to manage multiple cases simultaneously.
Willingness to work in rotational shifts, if required.

Preferred Skills

Ability to draft professional and empathetic written responses.
Strong analytical and problem-solving skills.
Good time management and prioritization ability.
Customer-focused attitude with a process-driven approach.
Ability to work independently as well as in a team environment.

Written communication
Customer issue resolution
Attention to detail
Process adherence
Multitasking
Collaboration

WHAT YOU'LL LOVE ABOUT WORKING HERE

You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders.
You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.
You will have the opportunity to learn on one of the industry's largest digital learning platforms, with access to 250,000+ courses and numerous certifications.
We’re committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini. You are valued for who you are, and you can bring your original self to work.
Every Monday, kick off the week with a musical performance by our in-house band - The Rubber Band. Also get to participate in internal sports events, yoga challenges, or marathons.
At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.

Apply Now

Refine Your Search

shift leader jobs in kolkata west bengal

Non-Voice Customer Support Executive

Non-Voice Customer Support Executive

Opening for Australian Shift. Freshers can apply !!!!!!!!!!

Team Leader/Operations

Technical Team Leader

Customer Support Associate

Factory & Operations Manager

Call Evaluation Specialist

Workforce Services Associate

Guest Service Associate - Front Office

CSE (Customer Support Executive)

Operations Manager, IN Fresh

Team Leader For Content Moderation Process

Front Office Manager

Business Development Manager (BDM)

Service Delivery Leader - F&A - R2R 4D

Delivery Manager

Team Leader

Team Lead

Part-Time Customer Service Representative – Kalyani, India

I want to receive the latest job alerts for shift leader in kolkata west bengal

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Your Role

In this role you will play a key role in:

YOUR PROFILE

Required Qualifications

Preferred Skills

WHAT YOU'LL LOVE ABOUT WORKING HERE

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