Korattur Chennai Tamil Nadu Shift leader Jobs – 248 Open Jobs Today

SME - Critical Incident Management
HCLTech —Sholinganallur, Chennai, Tamil Nadu
- Weekend availability
- Agile
- Communication skills
Logistics Team Leader
NET AVENUE TECHNOLOGIES PVT LTD —Chennai, Tamil Nadu
- ₹19,055.15 - ₹40,847.82 a month
- Part-time
- In-person
- Leadership
- Cell phone reimbursement
- Flexible schedule
Quick apply
Branch Operation Manager
Sri Krishna Sweets —Chennai, Tamil Nadu
- ₹50,000 - ₹60,000 a month
- Hospitality
- In-person
- Leadership
- Food provided
Quick apply
Line leader Shift incharge
Rockwell Automation —Chennai, Tamil Nadu
- Full-time
- Bachelor's degree
- Agile
- In-person
Asst Manager - Operations (Soft Services )
Proodle Integrated Service Pvt Ltd —Ekkaduthangal, Chennai, Tamil Nadu
- ₹40,000 - ₹60,000 a month
- Weekend availability
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Management
- Health insurance
- Paid time off
Quick apply
9d
Lead Logistics Customer Experience & Operations Team Lead - USA
Maersk —Chennai, Tamil Nadu
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Management
Assistant Manager- Reporting Analyst(Data Analytics, POWER BI)
ZF —Chennai, Tamil Nadu
- Microsoft Powerpoint
- Microsoft Excel
- SQL
Business Analyst HCM/HR Domain- SSE/LA/AC
CGI —Chennai, Tamil Nadu
- Full-time
- Master's degree
- Analysis skills
- Human resources
Quick apply
15h
Service Delivery Head - Business Support
DHL —Chennai, Tamil Nadu
- Analysis skills
- Project management
- Bachelor's degree
PMO- Project Coordinator (5-7 Years)-Chennai Location
CGI —Chennai, Tamil Nadu
- Full-time
- Computer Science
- DevOps
- Project management
Quick apply
1d
Routing Executive - Transport
MoveInSync —Chennai, Tamil Nadu
- ₹25,000 - ₹32,000 a month
- Full-time
- Microsoft Office
- In-person
- Food provided
Quick apply
Customer Support Supervisor
Datamark, Inc. —Chennai, Tamil Nadu
- Weekend availability
- Hospitality
- English
- Bachelor's degree
Quick apply
12d
Lead Administrator (Tools & Automation)
HCLTech —Sholinganallur, Chennai, Tamil Nadu
- Weekend availability
- Agile
- Communication skills
Team Lead - CRO Team
Water Today Pvt Ltd —Egmore, Chennai, Tamil Nadu
- ₹30,000 - ₹50,000 a month
- Full-time
- Management
- Marketing
- English
- Cell phone reimbursement
Quick apply
Executive Assistant to Managing Director & CSO
MAPE IT Solutions —Chennai, Tamil Nadu
- ₹3,00,000 - ₹3,60,000 a year
- Full-time
- Microsoft Powerpoint
- Project management
- In-person
- Health insurance
Quick apply
13h
Operations Manager
U.S. Bank National Association —Chennai, Tamil Nadu
- Full-time
- Management
- PMP
- Finance
Site Operations Manager
TransUnion —Chennai, Tamil Nadu
- Full-time
- DevOps
- Engineering
- Master's degree
12d
Sr. Analyst - SS Accounting - Accounts Receivable -Cash Collections
Lennox International —Chennai, Tamil Nadu
- Full-time
- Microsoft Excel
- Oracle
- Finance
Lead logistics Customer Experience and Operations Specialist
Maersk —Chennai, Tamil Nadu
- Full-time
- Microsoft Excel
- Bachelor's degree
- AI
RCM Fresher (Day Shift / Night Shift)
SolvEdge —Chennai, Tamil Nadu
- Email
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance

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SME - Critical Incident Management

HCLTech -
Sholinganallur, Chennai, Tamil Nadu

Apply Now

Job details

Qualifications

Authentication
ITIL Certification
Incident management
BMC Remedy
Enterprise Software
ITIL
ServiceNow
Agile
Communication skills

Full job description

Sholinganallur, Tamil Nadu
Job Summary

Role Overview: The Major Incident Manager will be responsible for managing and resolving complex major incidentsaffecting critical business systems, applications, and services. The role requires a proactive andcollaborative individual with a strong technical background, excellent communication skills, and theability to manage stakeholders effectively. The candidate should be capable of quickly integratinginto the team with minimal onboarding and delivering results through on-the-job training. The rolealso involves contributing to Continuous Service Improvement (CSI) initiatives, managing CSI projectsin an Agile way, and working in 24/7 rotational shifts, including weekends.Key Responsibilities: • Lead the resolution of major incidents, ensuring minimal business disruption and timelyservice restoration.• Coordinate with Service Leaders, Subject Matter Experts (SMEs), and technical teams toaddress and resolve incidents effectively.• Provide clear, accurate, and timely communication to senior leaders, stakeholders, and endusers during incident resolution.• Actively seek work, drive follow-ups, and take ownership of issues to ensure resolution.• Collaborate with other IT functions to identify opportunities for process improvement andcontribute to successful implementation.• Engage in Continuous Service Improvement (CSI) objectives to enhance processes andservice quality.• Manage CSI projects using Agile methodologies to drive service improvements andinnovation.• Operate in 24/7 rotational shifts, including weekends, as required by business needs.Required Experience and Skills: • Minimum 15 years of experience in Major Incident Management.• Strong technical background with broad expertise in enterprise systems and coreinfrastructure technologies (e.g., server, network, authentication, database).• Prior experience working with ServiceNow (minimum 2 years).• Excellent written and verbal communication skills.• Proven ability to manage stakeholders across all levels of the organization.• Highly collaborative and proactive, with the ability to work independently and takeownership of tasks. Classification: Internal• Comfortable working in complex global relationships with IT functions, vendors, businessunits, and external partners.• Experience in managing CSI projects using Agile methodologies.Additional Requirements: • Ability to “plug and play” with minimal formal onboarding, performing effectively withmostly on-the-job training.• Experience in technical troubleshooting and using computer monitoring systems (e.g.,NextThink or similar).

Key Responsibilities
1. Ensure Timely Resolution And Quality Compliance Of Escalated Incidents By Analyzing Issues In Accordance With Itil Best Practices And Service Level Agreements.
2. Mentor Team Members And Administrators In Critical Incident Management Processes, Preparing Standard Operating Procedures And Maintaining Comprehensive Documentation For Knowledge Sharing.
3. Validate Change Order Implementation Plans And Ensure Compliance With Human Error Protocols While Participating In Capacity Planning Discussions.
4. Engage Actively In Customer Meetings To Gather Feedback, Address Concerns, And Ensure Positive Customer Experiences And Satisfaction.
5. Conduct And Validate Analyses Such As Root Cause Analysis And Trend Analysis, Preparing Detailed Reports To Support Performance Improvement Initiatives For Presentation To Key Business Stakeholders.
Skill Requirements
1. Proficient In Critical Incident Management And Itil Frameworks
2. Strong Knowledge Of Servicenow (Snow) Administration And Support
3. Experience With Bmc Remedy And Ca Service Desk Tools
4. Familiarity With Avanti And Related Automation Technologies
5. Excellent Communication And Presentation Skills For Stakeholder Engagement

Other Requirements
1. Itil Foundation Certification (Optional But Valuable)
2. Servicenow Administrator Certification (Optional But Valuable
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Refine Your Search

shift leader jobs in korattur chennai tamil nadu

SME - Critical Incident Management

Logistics Team Leader

Branch Operation Manager

Line leader Shift incharge

Asst Manager - Operations (Soft Services )

Lead Logistics Customer Experience & Operations Team Lead - USA

Assistant Manager- Reporting Analyst(Data Analytics, POWER BI)

Business Analyst HCM/HR Domain- SSE/LA/AC

Service Delivery Head - Business Support

PMO- Project Coordinator (5-7 Years)-Chennai Location

Routing Executive - Transport

Customer Support Supervisor

Lead Administrator (Tools & Automation)

Team Lead - CRO Team

Executive Assistant to Managing Director & CSO

Operations Manager

Site Operations Manager

Sr. Analyst - SS Accounting - Accounts Receivable -Cash Collections

Lead logistics Customer Experience and Operations Specialist

RCM Fresher (Day Shift / Night Shift)

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