Lajpat Nagar, Delhi, Delhi Desk agent Jobs – 34 Open Jobs Today

Help Desk Agent - Operations
Signant Health —Noida, Uttar Pradesh
- Full-time
- Software troubleshooting
- 12th Pass
- Analysis skills
Analyst (Support & Operations)
HCLTech —Gautam Budh Nagar, Uttar Pradesh
- Software troubleshooting
- Customer service
- Windows
12d
Service Desk Engineer- AI First
3CLogic —Noida, Uttar Pradesh
- Full-time
- Hybrid work
- English
- Master's degree
- SQL
- Health insurance
- Work from home
Quick apply
12d
Air Ticket Group Booking Expert
Farehawker —Delhi, Delhi
- ₹20,000 - ₹40,000 a month
- Full-time
- CRM software
- Microsoft Excel
- Sales
Quick apply
10d
Travel Coordinator -Corporate
General Energy Management Systems —Noida, Uttar Pradesh
- Up to ₹3,50,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Receptionist
Saniya Enterprises —Preet Vihar, Delhi, Delhi
- ₹8,597.83 - ₹23,997.00 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Paid time off
- Cell phone reimbursement
Quick apply
Customer Relation Specialist
go4WorldBusiness.com —Delhi, Delhi
- Weekend availability
- Bachelor's degree
- In-person
- Communication skills
Quick apply
Senior QA Engineer
NEURABIT SOLUTION LLP —Noida, Uttar Pradesh
- ₹3,20,000 - ₹5,00,000 a year
- Full-time
- English
- JavaScript
- APIs
- Work from home
- Flexible schedule
Quick apply
ISSRRN0001429 - Infra Tech Support Practitioner Copy 02
Accenture —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
7d
AI Enabler
STG Labs India —Noida, Uttar Pradesh
- Full-time
- Hybrid work
- Research
- Master's degree
- SharePoint
- Cell phone reimbursement
- Flexible schedule
Quick apply
Area Sales Manager – Delhi NCR
Pacific Pearl Holidays —Delhi, Delhi
- ₹30,000 - ₹75,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Sales
Quick apply
10d
Senior Analyst - English, Arabic, Microsoft Windows
HCLTech —Noida, Uttar Pradesh
- Microsoft Access
- Azure
- Microsoft Outlook
Support Service Hub Agent
British Council —Noida, Uttar Pradesh
- Weekend availability
- Hybrid work
- Customer service
- English
- Bachelor's degree
4d
Intern, Enterprise Services
Cvent —Gurugram, Haryana
- Hybrid work
- Software troubleshooting
- Customer service
- Windows
4d
Quality & Performance Analyst
NTT Ltd —Noida, Uttar Pradesh
- Microsoft Excel
- Customer service
- English
Travel Consultant
Farehawker —Delhi, Delhi
- ₹20,000 - ₹40,000 a month
- Full-time
- CRM software
- Microsoft Excel
- Sales
Quick apply
10d
Twilio Software Engineer
Wrisk —Gautam Budh Nagar, Uttar Pradesh
- Full-time
- Hybrid work
- English
- AWS
- JavaScript
- Health insurance
- Work from home
Quick apply
IAM Specialist -IN
IND-Sequential Technology International —Gurugram, Haryana
- Windows
- Bachelor's degree
- Communication skills
Quick apply
MICE Product & Contracting - Delhi/ Mumbai
Kuoni Tumlare —Delhi, Delhi
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- English
Quick apply
Track Manager - IT Operations Management, RESTful API, Angular
HCLTech —Noida, Uttar Pradesh
- Azure
- JavaScript
- Scripting

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Help Desk Agent - Operations

Signant Health -
Noida, Uttar Pradesh

Apply Now

Job details

Full-time

Qualifications

Software troubleshooting
12th Pass
Analysis skills
IT support
Clinical trials
ServiceNow
AI
Communication skills
Help desk

Full job description

About Signant Health
At Signant Health, we help bring life-changing treatments to patients faster. We are a global evidence generation company that supports clinical trials with smart technology, scientific expertise, and hands-on operational support — so better data leads to better decisions in healthcare. We embrace AI and advanced technologies to enhance every aspect of what we do, from data analysis to operational efficiency.
Our teams work at the intersection of science, technology, and patient experience, delivering digital solutions powered by AI innovation that make clinical trials more efficient, more accurate, and more accessible around the world. Trusted by leading pharmaceutical companies and CROs, our platforms and services support studies across more than 90 countries and have contributed to hundreds of new drug approvals.
If you are motivated by meaningful work, global impact, and innovation in clinical research and digital health — including the opportunity to work with cutting-edge AI technologies — you will find purpose and opportunity at Signant Health.
About the Role
We are seeking a motivated and customer-oriented Tier 1 Help Desk Agent to join our Help Desk team. In this role, you will be the first point of contact for users interacting with AI-driven Tier 0 systems in the context of clinical trial products. You will provide technical assistance, troubleshoot issues, and ensure seamless operations for Signant Health systems and applications.
This role requires strong problem-solving skills, empathy, and the ability to work effectively in a fast-paced, dynamic environment. Candidates must be flexible to work rotational 24/7 shift timings and must be available to work onsite.
What You Will Do

Collaborate with AI-driven Tier 0 support systems to diagnose and escalate issues, ensuring smooth transitions between automated responses and human support
Provide first-line technical support for users — clinical trial teams, researchers, patients, and others — experiencing issues with Signant Health-related products, applications, and software tools
Log and track support requests, ensuring timely resolution, and escalate unresolved issues to Tier 2 or other relevant technical teams
Troubleshoot basic hardware, software, and network issues related to clinical trial products and systems
Assist users in navigating Signant Health products, ensuring they have the resources and support to use systems effectively
Maintain detailed records of troubleshooting efforts, solutions provided, and user interactions, including proper documentation for recurring issues and resolutions
Maintain clear and concise communication with users, keeping them updated on the status of their support request and ensuring satisfaction with the outcome
Work closely with resolver groups to identify recurring issues, suggest improvements, and support the success of trial operations
Stay current on new tools, technology, and best practices in clinical trial management and IT support
Work rotational 24/7 shift timings and be available for onsite work as required

Preferred Qualifications

At least 1–2 years of experience in a help desk or IT support role, preferably in the healthcare or clinical trials sector
Understanding of AI-driven support tools and how they interact with human agents to ensure smooth user experience and issue resolution
Strong analytical skills and the ability to think critically when troubleshooting technical issues
Excellent interpersonal and communication skills, with the ability to interact effectively with both technical and non-technical users
Understanding of common IT issues related to software, hardware, networking, and databases
High attention to detail, ensuring accurate logging and resolution of issues
Willingness and ability to work flexible, rotational 24/7 shift timings and to work onsite
High school diploma or equivalent required.

Desired Qualifications

Familiarity with clinical trial processes, products, and software tools
Experience with clinical trial management systems (CTMS), electronic data capture (EDC), and other relevant clinical software
Experience working in a regulated environment (e.g., healthcare, clinical trials)
Knowledge of clinical trial documentation standards (e.g., 21 CFR Part 11, GxP)
Familiarity with remote troubleshooting tools and ticketing systems (e.g., ServiceNow)
A degree in IT, healthcare, or a related field

Why Signant Health?
At Signant Health, your work has real impact. Everything we build, support, and deliver helps advance clinical research and bring new treatments to patients faster — improving lives around the world. Our teams combine science, technology, and operational expertise to solve complex clinical trial challenges, and every role contributes to that mission.
We offer a collaborative, global environment where you can grow your career while working alongside experts across clinical, technology, data, and operations, with opportunities to learn, take ownership, and drive meaningful innovation — not just maintain the status quo.
If you are looking for purpose-driven work, smart colleagues, and the opportunity to help shape the future of clinical research and digital health, Signant Health is the place to do it.

At Signant Health, accepting difference isn't enough — we celebrate it, we support it, and we nurture it for the benefit of our team members, our clients, and our community. We are proud to be an equal opportunity workplace and an affirmative action employer, committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. Prior to their start date, all candidates are required to be verified through a thorough background check and identity verification to confirm eligibility for employment.
Unsolicited resumes submitted by agencies or third-party recruiters directly to hiring managers or any Signant Health employee will not be considered and will not obligate Signant Health to any fees or terms associated with the submission.
#LI-SS1

Apply Now

Refine Your Search

desk agent jobs in lajpat nagar, delhi, delhi

Help Desk Agent - Operations

Analyst (Support & Operations)

Service Desk Engineer- AI First

Air Ticket Group Booking Expert

Travel Coordinator -Corporate

Receptionist

Customer Relation Specialist

Senior QA Engineer

ISSRRN0001429 - Infra Tech Support Practitioner Copy 02

AI Enabler

Area Sales Manager – Delhi NCR

Senior Analyst - English, Arabic, Microsoft Windows

Support Service Hub Agent

Intern, Enterprise Services

Quality & Performance Analyst

Travel Consultant

Twilio Software Engineer

IAM Specialist -IN

MICE Product & Contracting - Delhi/ Mumbai

Track Manager - IT Operations Management, RESTful API, Angular

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