maharashtra helpdesk specialist Jobs – 22 Open Jobs Today

IT Helpdesk Specialist - Lead
CTI GLOBAL RESOURCES PRIVATE LIMITED —Pune, Maharashtra
- Software troubleshooting
- Windows
- 12th Pass
Quick apply
Junior Technology Specialist- Cloud Infrastructure
TheMaverics Technologies —Mumbai, Maharashtra
- Full-time
- Microsoft Excel
- Microsoft Access
- Microsoft Outlook
Configuration Specialist I
TransPerfect —Pune, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Workflow Specialist HRO Contact Center
Tata Consultancy Services —Mumbai, Maharashtra
- Bachelor's degree
- Human resources
- Communication skills
2d
Service Desk – Tier 2- India
Guggenheim Partners —Mumbai, Maharashtra
- Full-time
- Software troubleshooting
- Customer service
- Communication skills
User Support - On-site Technical Support
Bloomberg —Mumbai, Maharashtra
- Weekend availability
- Software troubleshooting
- English
- Windows
Email Support Executive
scymes services pvt limited —Santacruz, Mumbai, Maharashtra
- ₹15,000 - ₹22,000 a month
- Software troubleshooting
- Customer service
- 12th Pass
Quick apply
Process Developer, Payments & Helpdesk
Genpact India Pvt. Ltd. —Pune, Maharashtra
- Full-time
- English
- Microsoft Office
- Master's degree
Quick apply
WordPress Support Specialist
Techspawn Solutions —Pune, Maharashtra
- Full-time
- Software troubleshooting
- Linux
Support Executive – SaaS / Client Success
KMC Oiltools India Pvt Ltd —Pune, Maharashtra
- ₹25,000 - ₹35,000 a month
- Full-time
- Sales
- Customer service
- Business development
Quick apply
Service Desk – Tier 2
Guggenheim Partners —Mumbai, Maharashtra
- Full-time
- Software troubleshooting
- Customer service
- Communication skills
Exp Tech Supp Professional
Honeywell —Pune, Maharashtra
- Weekend availability
- Windows
- Bachelor's degree
- Travel
9d
Web Platform Support Specialist
Bits In Glass —Pune, Maharashtra
- Full-time
- Customer service
- Computer literacy
- English
Quick apply
12d
Solutions Architect – HPC and container Platform
Anovia —Pune, Maharashtra
- ₹15,00,000 - ₹25,00,000 a year
- Full-time
- Computer Science
- Software troubleshooting
- Master's degree
12d
PTP Team Lead
Tata Consultancy Services —Nagpur, Maharashtra
- Full-time
- Oracle
- Management
- Master's degree
Licensing Sales Specialist
SoftwareONE —Mumbai, Maharashtra
- Email
- Microsoft Excel
- Sales
- Analysis skills
Assistant Manager, MDM Vendor/Supplier master
Genpact India Pvt. Ltd. —Pune, Maharashtra
- Full-time
- Spanish
- Oracle
- English
Quick apply
Product Support
Verificient Technologies —Pune, Maharashtra
- Morning shift
- Software troubleshooting
- English
- Windows
- Commuter assistance
[[Management Trainee], [Analytics, MDM (Product Master)]
Genpact India Pvt. Ltd. —Pune, Maharashtra
- Full-time
- Azure
- Oracle
- Computer Science
Quick apply
1d
Team Leader– Accounts Payable
Genpact India Pvt. Ltd. —Pune, Maharashtra
- Full-time
- Spanish
- Oracle
- ERP systems
Quick apply

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IT Helpdesk Specialist - Lead

CTI GLOBAL RESOURCES PRIVATE LIMITED
Pune, Maharashtra

Quick apply

Job details

Qualifications

Software troubleshooting
IT service management
Windows
Technical support
12th Pass
IT support
Problem management
Communication skills
Help desk

Full job description

CTI has been a leading AV provider for over 30 years. Since we began in 1988, our mission has been simple: to provide a fantastic customer experience.

At CTI, our biggest asset is our people, and we know that sometimes the most awesome employees don’t fit the typical mold. If you are hardworking, friendly, and know the importance of fantastic customer service, you could be a good fit at CTI. We have developed a collaborative and lively working environment, where the best and the brightest technology experts show up to work each day ready to have fun and employ their passion for and knowledge of technology in everything they do. This creative atmosphere helps us apply and share our skills with our clients, who seek quality, high-end AV and Conference Solutions.

So, what are we looking for?

We are looking for an IT Helpdesk Specialist whose attitude, skills, and work ethic will embody our mission “to provide a fantastic customer experience.” In this role, you will lead the day‑to‑day helpdesk function and set the tone for how employees experience IT support: friendly, responsive, organized, and dependable. This is a working‑lead role where you will actively take tickets, answer calls, troubleshoot issues, and serve as the primary point of coordination for queue health, escalations, and service quality.

A key part of this role involves measuring and improving the support experience by tracking metrics such as Customer Experience Score (CES) and Mean Time to Resolution (MTTR). You will also lead cross‑department meetings to coordinate IT needs, align priorities, and improve communication between IT and the business.

We will provide the training, support, and work environment to help you succeed. CTI employees are known as customer‑focused problem‑solvers who can get the job done—and do it with a great attitude.

What are your responsibilities?

Lead and reinforce a fantastic support experience through friendly communication, responsiveness, and strong follow‑through
Provide hands‑on helpdesk support by taking tickets, answering calls, troubleshooting issues, and modeling excellent documentation
Manage the ticket queue by prioritizing work, coordinating coverage, and ensuring escalations are handled and driven to completion
Track and improve key performance metrics such as CES, MTTR, ticket aging, backlog, and recurring issues
Lead cross‑department communication and meetings to gather needs, align priorities, and enhance the overall internal support experience
Coach and mentor the team to improve troubleshooting skills, documentation habits, and customer communication
Identify recurring issues and improve processes through documentation, training, and workflow adjustments
Assist with onboarding support as needed, including coordinating with HR and operations for large onboarding days
Other tasks as assigned

Will you fit in?

Our employees fearlessly embrace the company culture, and applicants who merely want to punch in their timecards every day are not what we are looking for
You lead by example with organization, calmness, responsiveness, and a solutions‑focused mindset
You are comfortable being accountable to metrics and using data such as CES and MTTR to make improvements
You communicate clearly and professionally and can facilitate productive meetings with other departments
You can work independently with minimal guidance and aren’t afraid to ask the right questions when you need help
You enjoy coaching others and helping raise the standard of support

Does experience count?

Basic Qualifications

3+ years of experience in an IT helpdesk or customer‑facing technical support role (or equivalent experience)
Experience owning ticket triage, prioritization, escalation, and resolution
Experience tracking and improving support performance metrics such as CES and MTTR
Strong verbal and written communication skills with the ability to lead meetings across departments
High school diploma or equivalent

Preferred experience

Prior experience as a helpdesk lead, senior technician, or service desk coordinator
Experience building helpdesk documentation and onboarding playbooks
Familiarity with IT service management concepts such as SLAs, CSAT/CES, and incident/problem management
Experience with Microsoft 365 and Windows/macOS endpoint support

CTI is an equal opportunity employer. We do not and shall not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, or military status in any of its activities or operations. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Quick apply

Refine Your Search

helpdesk specialist jobs in maharashtra

IT Helpdesk Specialist - Lead

Junior Technology Specialist- Cloud Infrastructure

Configuration Specialist I

Workflow Specialist HRO Contact Center

Service Desk – Tier 2- India

User Support - On-site Technical Support

Email Support Executive

Process Developer, Payments & Helpdesk

WordPress Support Specialist

Support Executive – SaaS / Client Success

Service Desk – Tier 2

Exp Tech Supp Professional

Web Platform Support Specialist

Solutions Architect – HPC and container Platform

PTP Team Lead

Licensing Sales Specialist

Assistant Manager, MDM Vendor/Supplier master

Product Support

[[Management Trainee], [Analytics, MDM (Product Master)]

Team Leader– Accounts Payable

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