Mangalore Karnataka Customer technical support Jobs – 21 Open Jobs Today

Junior Support Consultant - Major Incident Management
EG Danmark A/S —Mangalore, Karnataka
- Communication skills
- Work from home
Support Associate
Semnox —Mangalore, Karnataka
- Email
- Computer Science
- Software troubleshooting
- Customer service
22h
Technical Support Executive
Aitsun Technologies —Manjeshwara, Kerala
- ₹15,000 - ₹25,000 a month
- Email
- Microsoft Outlook
- Computer Science
- Software troubleshooting
Quick apply
3d
Application Specialist – Order Management System(OMS)
Acrence —Mangalore, Karnataka
- ₹40,00,000 a year
- Email
- APIs
- Communication skills
Back Office Sales Coordinator
ID Vision Trading L.L.C —Mangalore, Karnataka
- Email
- Microsoft Excel
- Sales
- English
Quick apply
2d
Team Manager
EG Danmark A/S —Mangalore, Karnataka
- Azure
- Management
- Computer Science
Area Sales Manager – Dealer Sales
ABS FUJITSU GENERAL PRIVATE LIMITED —Mangalore, Karnataka
- ₹30,000 - ₹60,000 a month
- Sales
- Business development
- In-person
Quick apply
Application Developer- SAP IBP/ Supply Chain
Cargill —Mangalore, Karnataka
- ₹69,000 - ₹1,05,000 a year
- Health insurance
3d
Analyst, Branch Manager, Consumer Banking Group
DBS Bank —Mangalore, Karnataka
- Full-time
- Master's degree
- Computer skills
- MBA
Area Sales Manager – Dealer Sales
Shalimar Incense Private Limited —Mangalore, Karnataka
- ₹30,000 - ₹60,000 a month
- Sales
- Business development
- In-person
Quick apply
Senior People Operations Specialist (Global Onboarding, Offboarding & HR Operations)
Entrupy —Mangalore, Karnataka
- Hybrid work
- Microsoft Office
- Human resources
- Data entry
Quick apply
Senior Data Engineer - Product Analytics
EG Danmark A/S —Mangalore, Karnataka
- SQL
- APIs
- Python
Information Security Architect
Bose Professional —Mangalore, Karnataka
- Full-time
- AWS
- Software development
- AI
Quick apply
3d
Web Content Manager
Cornersite Pvt Ltd —Mangalore, Karnataka
- ₹1,20,000 a year
- Full-time
- Hybrid work
- Marketing
- English
- Microsoft Office
- Work from home
- Flexible schedule
Quick apply
11d
Senior Platform Engineer - AWS
EG Danmark A/S —Mangalore, Karnataka
- Computer Science
- DevOps
- Master's degree
4d
Associate Technical Lead: 5+ yrs (Python / APIs / RabbitMQ / Celery / Docker)
Mangalore Infotech Solutions —Mangalore, Karnataka
- Full-time
- Computer Science
- Research
- Master's degree
Associate Technical Lead: 5+ yrs (NodeJS / NestJS / Angular PostgreSQL Docker)
Mangalore Infotech Solutions —Mangalore, Karnataka
- Full-time
- Computer Science
- Research
- Master's degree
Graphic Designer
M S SPORTSWEAR —Mangalore, Karnataka
- ₹20,000 - ₹30,000 a month
- Full-time
- Bachelor's degree
- In-person
- Manufacturing
- Flexible schedule
Quick apply
2d
Cluster Head- Business & Partnerships
Teachmint —Mangalore, Karnataka
- Remote
- CRM software
- Marketing
- Bachelor's degree
- Flexible schedule
Quick apply
Electrical Technician
Canara Goods Transport fleet Owners & Transport Contractors —Mangalore, Karnataka
- ₹15,000 - ₹20,000 a month
- Full-time
- Schematics
- HVAC
- In-person
- Health insurance
Quick apply

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Junior Support Consultant - Major Incident Management

EG Danmark A/S
Mangalore, Karnataka

Apply Now

Job details

Benefits

Work from home

Qualifications

Jira
ITIL Certification
Incident management
BMC Remedy
IT service management
ITIL
ServiceNow
Problem management
SaaS
Communication skills

Full job description

About EG:
At EG, we build software that makes a difference.

Our industry-specific software helps people and businesses work smarter every day. From doctors spending more time with patients to builders running safer, more efficient projects.
Our software is built by peers from the industry and backed by EG's scale for stability, innovation, and security. We are a thriving global workforce of 3000+ employees, with a 900+ strong team based in Mangaluru, India.
If you are ambitious, curious, and take pride in ownership, you will thrive here. You will be trusted to grow your skills, shape meaningful solutions, and make an impact together with talented colleagues across borders.

As part of the department:
We are looking for Junior Support Consultant for our Major Incident Management team between 1 to 2 years of experience to be based at our Mangalore office in India. The team are co-working with colleagues in Norway, Sweden and Poland.

Work Mode: Work From Home (Remote)/Work from Office (Hybrid)

Work Hours: 24/7 shift solution on rotation

The role sits within the Support organisation for Retail & Supply Chain. Outside of running major incidents, the person works as part of the 2nd line support team, handling technical cases, tickets and tasks. Day-to-day direction including support priorities and workload comes from the 2nd Line Support Manager for Retail & Supply Chain, and on the major incident process the role works to the Team Manager – Major Incident.

Key Responsibilities:

Verify, assess, and declare Major Incidents based on business impact and severity, acting as the designated authority for Major Incident declaration.
Respond immediately to potential Major Incidents reported by internal teams, customers, monitoring tools, or external stakeholders.
Create, manage, and maintain the Major Incident ticket within the support system, ensuring all incident-related activities and communications are accurately documented.
Serve as the central point of communication, providing regular updates to internal stakeholders, business unit management, customers, and relevant account or leadership teams throughout the incident lifecycle.
Conduct Post-Incident Reviews (PIRs) and prepare Major Incident Reports, including incident details, timeline of events, resolution, preventive measures, and improvement actions.
Handle Level 2 technical support incidents, service requests, and operational tasks, ensuring resolution within agreed service levels.
Investigate, diagnose, and resolve escalated incidents and service requests, providing effective technical support and guidance.
Contribute technical expertise to the support organization and maintain accurate, up-to-date knowledge base articles and documentation.

Qualifications & Experience

Minimum 1–2 years of hands-on experience managing Major Incidents, Critical Incidents, or high-severity production issues in a complex IT environment.
ITIL 4 Foundation certification (incident management); further ITIL modules an advantage
Experience in service desk, support or incident management, ideally in a software / SaaS environment.
Experience working in a 24x7 support environment and participating in on-call or incident management rotations is preferred.
Exposure to collaborative incident resolution and swarming or equivalent cross-functional working.
Strong understanding of IT Service Management (ITSM) frameworks, particularly ITIL Incident Management, Major Incident Management, Problem Management, and Change Management processes.
Experience working with ITSM tools such as ServiceNow, Jira Service Management, BMC Remedy, or similar ticketing systems.
Strong stakeholder management and communication skills, with experience engaging customers, business leaders, and technical teams.

Skills & Competencies

Calm, decisive and well organized under pressure.
Clear, structured communicator with customers and internal stakeholders.
Able to coordinate cross-functional specialists at speed.
Analytical, with a root-cause and improvement mindset.
Good judgement on when to escalate and when to involve management or the Security Officer.

Our Values

Lead the Industry - We bring deep industry expertise and help our customers lead their industry
Make it Happen - We take ownership, move fast and deliver real impact
Stronger Together - We collaborate across borders with high standards, trust, openness and no politics.

Curious what it's really like to work at EG!

Explore the life at EG, our values and meet some of your feature colleagues, working at EG

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Refine Your Search

customer technical support jobs in mangalore karnataka

Junior Support Consultant - Major Incident Management

Support Associate

Technical Support Executive

Application Specialist – Order Management System(OMS)

Back Office Sales Coordinator

Team Manager

Area Sales Manager – Dealer Sales

Application Developer- SAP IBP/ Supply Chain

Analyst, Branch Manager, Consumer Banking Group

Area Sales Manager – Dealer Sales

Senior People Operations Specialist (Global Onboarding, Offboarding & HR Operations)

Senior Data Engineer - Product Analytics

Information Security Architect

Web Content Manager

Senior Platform Engineer - AWS

Associate Technical Lead: 5+ yrs (Python / APIs / RabbitMQ / Celery / Docker)

Associate Technical Lead: 5+ yrs (NodeJS / NestJS / Angular PostgreSQL Docker)

Graphic Designer

Cluster Head- Business & Partnerships

Electrical Technician

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