Mumbai District Maharashtra Business analyst Jobs – 326 Open Jobs Today

Business Operations Analyst
Datastraw Technologies Pvt Ltd —Ghatkopar West, Mumbai, Maharashtra
- ₹22,000 - ₹28,000 a month
- Online application
- Hybrid work
- Analysis skills
- AI
- Leadership
- Paid time off
- Work from home
Quick apply
2h
Business Analyst/Project Manager
Eazy ERP Technologies —Dadar, Mumbai, Maharashtra
- ₹4,00,000 - ₹10,00,000 a year
- Full-time
- Google Suite
- Computer Science
- PMP
- Health insurance
- Paid time off
Quick apply
Data Analyst Intern
Godamwale Logistics & Trading Pvt. Ltd. —Mumbai District, Maharashtra
- ₹9,000 - ₹11,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
1d
Business Analyst
Periscope Technologies —Ghatkopar West, Mumbai, Maharashtra
- Up to ₹30,00,000 a year
- Full-time
- Microsoft Word
- SQL
- Analysis skills
- Commuter assistance
- Health insurance
Quick apply
3d
Business Operations Analyst
Real —Mumbai, Maharashtra
- Full-time
- Remote
- Microsoft Excel
- Finance
- SQL
Business Operations Analyst
Supportstraw Technologies Private Limited —Ghatkopar West, Mumbai, Maharashtra
- ₹22,000 - ₹28,000 a month
- Full-time
- Hybrid work
- Analysis skills
- Bachelor's degree
- AI
- Work from home
Quick apply
3h
Business Analyst
Pixelstat eSolutions Development —Mumbai, Maharashtra
- Full-time
- English
- Finance
- SQL
Business Analyst/Developer
Encasa Homes —Lower Parel, Mumbai, Maharashtra
- ₹40,000 - ₹80,000 a month
- Full-time
- SQL
- APIs
- In-person
Quick apply
Analyst - Business Consulting Risk - TMT - CNS - Risk - Process & Controls - Mumbai
EY —Mumbai, Maharashtra
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Business Intelligence Analyst I
TGBPL TP India - IBU —Mumbai, Maharashtra
- Remote
- Bachelor's degree
- Work from home
Business Analyst
Sahyadri Software Technologies —CBD Belapur, Navi Mumbai, Maharashtra
Business Analyst
Gray Matrix —Mumbai, Maharashtra
- Project management
- Agile
- Communication skills
Banking - Business Analytics Int Analyst - Officer
Citi —Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- SQL
Analyst - Business Consulting Risk - National - CNS - Risk - Process & Controls - Mumbai
EY —Mumbai, Maharashtra
- Bachelor's degree
- Agile
9d
Business Analyst
Newgen Software —Mumbai, Maharashtra
- Oracle
- Databases
- SQL
Business Analyst
Larsen & Toubro —Powai, Mumbai, Maharashtra
- ₹6,00,000 - ₹18,00,000 a year
- ERP systems
- Project management
- Bachelor's degree
Business Analyst
Puma Energy —Mumbai, Maharashtra
- Full-time
- Analysis skills
- Project management
- Bachelor's degree
Business Analyst
Tata Consultancy Services —Mumbai, Maharashtra
- Microsoft Office
- APIs
- Banking
Data Analyst
Nirvana Digital Studios Pvt. Ltd. —Chinchpokli, Mumbai, Maharashtra
- ₹33,000 - ₹80,000 a month
- Full-time
- Computer Science
- Data analysis skills
- SQL
Quick apply
Business Analyst
QualityKiosk Technologies —Mumbai, Maharashtra
- Bachelor's degree
1d

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Business Operations Analyst

Datastraw Technologies Pvt Ltd
Ghatkopar West, Mumbai, Maharashtra

Quick apply

Job details

Permanent | Full-time
₹22,000 - ₹28,000 a month
2 hours ago

Benefits

Paid time off
Work from home
Paid sick time

Qualifications

Customer retention
Analysis skills
Customer support
AI
Leadership
Communication skills
Time management

Full job description

Location: Ghatkopar West, Mumbai
Work Model: Hybrid (4 Days Work From Office + 2 Days Work From Home)
Work Schedule: Monday to Saturday
Shift Timings: 10:00 AM - 7:00 PM IST

About Datastraw Technologies
Datastraw helps fast-growing consumer brands build and scale customer experience operations across customer support, retention, consultation, and operational workflows. We work with leading D2C brands across beauty, wellness, fashion, and lifestyle, acting as an extension of their internal teams while leveraging technology, data, and AI to improve customer experience and operational efficiency.

We are looking for a Business Operations Analyst who can operate at the intersection of operations, technology, data, and client management.

Role Overview
As a Business Operations Analyst, you will be responsible for managing assigned client accounts and ensuring operational excellence across customer experience processes.

You will work closely with client stakeholders, customer support teams, pod leads, and internal operations teams to monitor performance, solve operational challenges, identify improvement opportunities, and drive successful outcomes for clients.

This role combines operational management, team leadership, process improvement, reporting, and technology implementation. You will be expected to understand both the day-to-day execution and the bigger picture of how client processes can be improved through better workflows, automation, AI, and data-driven decision making.

Key Responsibilities

Client Management & Communication

* Serve as the primary point of contact for assigned client accounts
* Conduct regular client reviews and performance discussions
* Understand client objectives and translate them into operational action plans
* Manage escalations and ensure timely resolution of issues
* Build strong working relationships with client stakeholders

Operations Management

* Oversee day-to-day customer experience operations across assigned accounts
* Monitor key performance metrics and service levels
* Ensure process adherence and operational consistency
* Identify operational risks and implement corrective actions
* Support onboarding of new accounts and process transitions

Team Leadership

* Manage and support customer support associates working on assigned accounts
* Conduct regular performance reviews and coaching sessions
* Monitor productivity, quality, attendance, and performance metrics
* Drive accountability and ownership within teams
* Assist in hiring, training, and onboarding new team members

Data & Performance Analysis

* Analyze account performance and identify trends, bottlenecks, and opportunities
* Build and maintain dashboards, trackers, and reporting frameworks
* Track KPIs and present actionable insights to internal and external stakeholders
* Use data to support decision-making and operational improvements

Process Improvement & Automation

* Identify opportunities to improve efficiency and reduce manual effort
* Work with internal teams to implement process improvements
* Support deployment of AI tools, automation workflows, and operational systems
* Document and maintain SOPs and process documentation
* Continuously optimize workflows to improve client outcomes

What We're Looking For

Strong communication and stakeholder management skills
Excellent problem-solving and analytical abilities
Ability to manage multiple projects and priorities simultaneously
High ownership and accountability
Comfortable working with data, technology, and operational systems
Strong organizational and time management skills
Ability to identify patterns, connect the dots, and drive solutions independently
Curiosity and willingness to leverage AI and technology in daily work

Preferred Experience

2-5 years of experience in operations, customer experience, client servicing, business operations, consulting, or related roles
Experience managing teams or client-facing projects is preferred
Familiarity with CRM, helpdesk, reporting, and workflow management tools is a plus
Experience working in startups, agencies, BPOs, consulting firms, or fast-paced environments is advantageous

What Success Looks Like

Assigned accounts consistently meet performance targets
Clients are satisfied and engaged
Teams operate efficiently and deliver high-quality customer experiences
Operational bottlenecks are identified and solved proactively
Reporting is accurate, actionable, and timely
Processes become more scalable through technology, automation, and continuous improvement

How to Apply

Applications will only be considered if submitted through the official application link below.

Apply Here: https://datastraw.keka.com/careers/jobdetails/144728

Pay: ₹22,000.00 - ₹28,000.00 per month

Benefits:

Paid sick time
Paid time off

Application Question(s):

Have you applied through the official application link mentioned in the job description? Please note that only applications submitted through the official link will be considered for the hiring process.

Work Location: Hybrid remote in Ghatkopar West, Mumbai, Maharashtra

Quick apply

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