Mussoorie Uttarakhand Information technology manager Jobs – 18 Open Jobs Today

Noc / Network Manager
Linkwave Technologies —Dehradun, Uttarakhand
- ₹32,000 - ₹34,000 a month
- Full-time
- Team management
- Travel
- Computer networking
- Paid time off
Plant Operations Manager/Plant Manager
Avantor —Dehradun, Uttarakhand
- Full-time
- Doctoral degree
- Microsoft Office
- Master's degree
Manager - Field Ops RAN
Vodafone Idea —Dehradun, Uttarakhand
- Bachelor's degree
12d
Technical Head
Grandeur Net —Dehradun, Uttarakhand
- ₹15,000 - ₹25,000 a month
- Full-time
- Azure
- Computer Science
- DevOps
Quick apply
1d
Drilling Data Analyst
Schlumberger —Dehradun, Uttarakhand
- Computer Science
- Software troubleshooting
- English
Product Associate
Scriptguru Digital Solutions —Harawala, Dehradun, Uttarakhand
- ₹12,000 - ₹25,000 a month
- Full-time
- Computer Science
- Research
- Microsoft Office
Quick apply
Technical Content Writer
Logic Simplified —Dehradun, Uttarakhand
- ₹18,000 - ₹30,000 a month
- Full-time
- Microsoft Word
- English
- Research
Quick apply
MERN Developer (Full Stack)
Pearl Organisation —Dehradun, Uttarakhand
- ₹3,20,000 a year
- Computer Science
- Bachelor's degree
- JavaScript
Data Annotator
Centrelocus —Dehradun, Uttarakhand
- ₹12,000 - ₹18,000 a month
- Full-time
- Microsoft Excel
- Computer Science
- Bachelor's degree
- Paid time off
- Flexible schedule
Quick apply
1d
Full Stack Engineer
Acelucid Technologies —Dehradun, Uttarakhand
- Full-time
- Computer Science
- Software troubleshooting
- Databases
Oracle Database Administrator (Oracle DBA)
TNS Networking Solutions Pvt.Ltd. —Dehradun, Uttarakhand
- ₹4,20,000 - ₹7,80,000 a year
- Full-time
- Oracle
- Computer Science
- Master's degree
- Health insurance
Quick apply
2d
Manager - Outbound & Vi Mini Stores
Vodafone Idea —Dehradun, Uttarakhand
- Management
- Bachelor's degree
Sales Manager (B2B)
Linkwave Technologies —Dehradun, Uttarakhand
- ₹20,000 - ₹30,000 a month
- Full-time
- Sales
- English
- Leadership
- Paid time off
Personal Assistant
Arteva Consulting private limited —Dehradun, Uttarakhand
- ₹25,000 - ₹40,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Area Sales Manager- Diagnostics
Avantor —Dehradun, Uttarakhand
- Full-time
- Sales
- B.Sc
- Master's degree
Content Writer
Logic Simplified —Dehradun, Uttarakhand
- ₹18,000 - ₹30,000 a month
- Full-time
- Microsoft Word
- English
- Research
Quick apply
Agent-Guest Relations
Marriott International, Inc —Mussoorie, Uttarakhand
- Full-time
- 12th Pass
- Supervising experience
12d

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Noc / Network Manager
Linkwave Technologies —Dehradun, Uttarakhand
As the point person for the service and support team, you will ensure that customer issues are acknowledged and resolved in a timely manner, and that your team…
₹32,000 - ₹34,000 a month

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Noc / Network Manager

Linkwave Technologies
Dehradun, Uttarakhand

Apply Now

Job details

Full-time
₹32,000 - ₹34,000 a month

Benefits

Paid time off

Qualifications

Network installation
Operations management
CCNP
Software deployment
CCNA
OSPF
Network infrastructure
PRTG
Firewall
Team management
BGP
Routing protocols
Computer networking
Solarwinds
Customer support
Network monitoring
Network engineering
Leadership
Communication skills
Employee evaluation
Juniper
Network security
VPN

Full job description

Job Information

Date Opened 09/15/2024
Job Type Full time
Industry IT Services
Work Experience 5+ years
Salary 32K-34K
City Dehradun
State/Province Uttarakhand
Country India
Zip/Postal Code 248001

About Us

Linkwave Technologies Pvt. Ltd. (LTPL) is a government-licensed Internet Service Provider in India, focusing on offering reliable, secure, and affordable internet services throughout Uttarakhand. Established in 2016 by two IT entrepreneurs, LTPL delivers advanced digital communication, networking, and connectivity solutions including high-speed Internet Leased Line, Corporate Business Broadband, and VPN services. With over 50 points of presence across the region, LTPL collaborates with major telecom players like Airtel, Vodafone, and Tata Tele services to ensure top-tier internet access for small medium and large businesses.

Job Description

We are seeking an experienced and highly motivated IT/Network Manager to lead and manage our Service & Support Team. This role requires hands-on experience with network infrastructure (Routing, BGP, Switching), while also managing and mentoring Level-1 (L1), Level-2 (L2), RF, and Field Engineers. You will be responsible for ensuring smooth and efficient operations within the team, from handling customer complaints to managing network troubleshooting and service tasks. As the point person for the service and support team, you will ensure that customer issues are acknowledged and resolved in a timely manner, and that your team is well-trained, motivated, and aligned with company objectives.

Requirements

Key Responsibilities:

Team Leadership & Management:
- Lead and supervise the L1, L2, RF, and Field Engineers, ensuring that they perform their duties efficiently and effectively.
- Schedule weekly shifts and rosters, ensuring proper coverage for all networks and service-related tasks.
- Regularly monitor team performance, provide feedback, and motivate team members to achieve high standards.
- Conduct training and educational sessions to enhance the technical knowledge of your team.
Network Operations Management:
- Oversee the configuration, maintenance, and optimization of the network infrastructure, with a focus on advanced routing protocols (BGP, OSPF) and switching technologies (VLANs, STP).
- Serve as the primary escalation point for complex technical issues related to routing, switching, and BGP configuration.
- Ensure that the network infrastructure is running smoothly and that outages, slowdowns, or other issues are quickly resolved.
Customer Service & Support:
- Ensure that customer complaints and service requests are promptly acknowledged, logged, and addressed.
- Monitor customer satisfaction and ensure that issues are resolved within established SLAs (Service Level Agreements).
- Work closely with your team to ensure that customer networks are operating effectively and that any issues are communicated transparently to customers.
- Develop and maintain strong relationships with customers, ensuring they are satisfied with service and support.
Incident & Problem Management:
- Manage and coordinate the response to network incidents, ensuring swift resolution and proper escalation when necessary.
- Track and report recurring issues, working with your team to implement preventive solutions.
Reporting & Communication:
- Provide regular updates to the Operations Manager on network performance, customer service metrics, and team productivity.
- Prepare detailed reports on customer complaints, network incidents, and team performance for senior management.
Collaboration & Vendor Management:
- Collaborate with vendors and ISPs to ensure external services and equipment function optimally.
- Assist in network procurement, upgrades, and troubleshooting with third-party vendors.

Required Qualifications:

Experience:
- 3-5 years of experience in network engineering with a strong focus on routing protocols (BGP, OSPF), switching, and troubleshooting.
- Proven experience in managing teams of technical support engineers, including scheduling, mentoring, and performance evaluation.
Technical Skills:
- Strong knowledge of Layer 2 and Layer 3 networking, BGP peering, VLAN management, and inter-VLAN routing.
- Proficiency in network monitoring and management tools (SolarWinds, PRTG, Cacti, Nagios, etc.).
- Solid understanding of network security protocols, firewalls, and VPN management.
- Experience with RF (Radio Frequency) technologies and field engineering is a plus.
Certifications:
- Cisco Certified Network Associate (CCNA) or Professional (CCNP) or equivalent certification preferred.
- Other networking certifications (Juniper, Fortinet, etc.) are advantageous.
Soft Skills:
- Strong leadership and team management skills with a focus on motivation, education, and support.
- Excellent communication skills to work with both customers and internal teams.
- Problem-solving mindset, able to think critically under pressure.
- Ability to multitask and prioritize in a fast-paced environment.

Preferred Qualifications:

Experience in managing customer support operations and ensuring SLA compliance.
Familiarity with RF networking and field deployment support.
Experience working in ISP or telecom environments is a strong plus.

Leadership Responsibilities:

Team Development:
- Mentor and coach your team to improve their skills and foster career development.
- Create a positive and collaborative work environment where team members feel supported and motivated.
Performance Monitoring:
- Track individual and team performance metrics, ensuring alignment with company goals and customer expectations.
- Handle conflict resolution, employee performance issues, and take corrective actions when necessary.

Customer Focus:

Customer Complaint Handling:
- Ensure timely acknowledgment and resolution of customer complaints, minimizing downtime and dissatisfaction.
- Be proactive in resolving issues, even before customers experience significant impact.
Service Improvement:
- Continuously seek ways to improve the quality of service provided to customers by optimizing internal processes, improving communication, and reducing network incidents.

Physical Requirements:

Ability to lift and install network equipment (up to 50 lbs).

Benefits

Compensation & Benefits:

Competitive salary, based on experience and certifications.
Health, dental, and vision insurance.
Paid time off (PTO) and holidays.
Career growth opportunities within the organization.

Apply Now

Refine Your Search

information technology manager jobs in mussoorie uttarakhand

Noc / Network Manager

Plant Operations Manager/Plant Manager

Manager - Field Ops RAN

Technical Head

Drilling Data Analyst

Product Associate

Technical Content Writer

MERN Developer (Full Stack)

Data Annotator

Full Stack Engineer

Oracle Database Administrator (Oracle DBA)

Manager - Outbound & Vi Mini Stores

Sales Manager (B2B)

Personal Assistant

Area Sales Manager- Diagnostics

Content Writer

Agent-Guest Relations

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I want to receive the latest job alerts for information technology manager in mussoorie uttarakhand

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Job Information

About Us

Job Description

Requirements

Key Responsibilities:

Required Qualifications:

Preferred Qualifications:

Leadership Responsibilities:

Customer Focus:

Physical Requirements:

Benefits

Compensation & Benefits:

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