Noida, Up Sr. manager spare parts planning Jobs – 3 Open Jobs Today

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- ₹55,000 - ₹75,000 a month
- Management
- Inventory management
- ERP systems
Quick apply
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Regional Manager After Sales and Service for ARRF Fire Trucks

NAFFCO -
Noida, Uttar Pradesh

Quick apply

Job details

₹55,000 - ₹75,000 a month

Qualifications

Succession planning
Management
Operations management
Inventory management
ERP systems
English
Cost control
Microsoft Office
Driving Licence
Bachelor's degree
Continuous improvement
Industrial equipment
Budgeting
Electrical Engineering
Communication skills

Full job description

Location: Chennai / Guwahati / Kolkata
Experience: 6–7 Years

The Regional Manager After Sales and Service will lead and develop after-sales and service operations for ARRF fire trucks across the assigned region. The role is responsible for ensuring high levels of customer satisfaction, effective service delivery, timely spare-parts availability, and profitable service operations. The post-holder will manage a regional team, liaise with factory and procurement teams in Hyderabad and Dubai, and implement processes and KPIs to continuously improve field service performance.

Key Responsibilities

Lead regional after-sales and service operations for ARRF fire trucks, ensuring operational readiness and customer satisfaction across all assigned locations.
Develop and implement standard service procedures, response time targets, and service level agreements (SLAs) to ensure consistent, high-quality field support.
Manage and coach the regional service team, including service managers, engineers, technicians and field staff; oversee recruitment, training, performance reviews and succession planning.
Coordinate closely with Hyderabad factory, stores and Dubai procurement teams to ensure timely availability and replenishment of critical spare parts and consumables.
Drive after-sales revenue through service contracts (AMC), warranty management, preventive maintenance programmes and ad-hoc repair services.
Oversee spare-parts logistics and inventory at regional depots, ensuring optimal stock levels, accurate ERP records and compliance with FIFO/FEFO and audit requirements.
Implement and monitor KPIs (response time, first-time-fix rate, mean time to repair, contract renewal rates, service profitability) and report performance to senior management.
Ensure robust technical support for customers, including field diagnostics, troubleshooting, root-cause analysis and escalation to engineering or factory support as required.
Manage warranty claims, spare-parts returns and liaise with quality and engineering teams to identify product reliability improvements.
Develop strong customer relationships, act as the regional escalation point for service issues, and ensure timely communication of status and resolution plans.
Prepare regional service budgets, control costs, and implement measures to improve efficiency and profitability.
Support commissioning, site acceptance testing and training for customers and internal teams as required.
Ensure compliance with health, safety and environmental standards during all service activities.

Skills & Competencies

Proven experience managing after-sales, service operations or field service teams in heavy vehicles, firefighting equipment, industrial machinery or related technical environments (ARFF experience preferred).
Strong knowledge of spare-parts management, service logistics and ERP-based inventory control.
Excellent leadership, people management and coaching skills with ability to motivate remote teams.
Customer-focused with strong communication and stakeholder management capabilities.
Analytical mindset with experience defining and tracking KPIs, driving continuous improvement and delivering cost control.
Practical technical understanding of firefighting systems, hydraulics, pumps, vehicle systems and electrical controls or willingness to rapidly acquire this knowledge.
Experience managing service contracts (AMCs), warranties and commercial negotiations with customers and vendors.
Ability to travel regularly within the region and to factory locations; flexible and resilient under operational pressure.

Requirements

Bachelor’s degree in Mechanical, Automotive, Electrical Engineering, Business Management or a related discipline.
8–10 years’ experience in after-sales, field service or operations management; demonstrable experience in managing multi-site service delivery.
Experience with ERP systems for service and inventory management; proficiency with MS Office.
Strong commercial acumen and experience preparing budgets, forecasts and service P&L analysis.
Clear English communication skills, both written and verbal.
Valid driving licence and willingness to travel frequently within the region.

We are an equal-opportunity employer and welcome applications from all suitably qualified candidates. Applicants should be able to join within a reasonable notice period.

Quick apply

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