Noida Uttar Pradesh Amazon customer service Jobs – 108 Open Jobs Today

Customer Support Executive (CSE)
Arihant Informarketing Pvt. Ltd —Noida, Uttar Pradesh
- ₹15,000 - ₹30,000 a month
- Full-time
- Microsoft Excel
- Customer service
- English
Quick apply
7d
Logistics Manager
Health an Wellness —Noida, Uttar Pradesh
- ₹40,000 - ₹60,000 a month
- Full-time
- Bachelor's degree
- Business Administration
- In-person
Quick apply
2d
Helpdesk Associate - troubleshooting
NTT Ltd —Noida, Uttar Pradesh
- Rotational shift
- Microsoft Outlook
- Software troubleshooting
- English
14d
Sales Specialist- US-Process (Night Shift)
Renown Alfa Technologies Pvt Ltd —Noida, Uttar Pradesh
- ₹20,000 - ₹30,000 a month
- Full-time
- CRM software
- Bachelor's degree
- In-person
Quick apply
E- Commerce Executive B2C
Aimler Solutions Private Limited —Noida, Uttar Pradesh
- ₹30,000 - ₹40,000 a month
- Full-time
- Microsoft Excel
- Marketing
- Customer service
Quick apply
E-Commerce Manager
EKAMXPERTS SOLUTION —Noida, Uttar Pradesh
- ₹30,000 - ₹50,000 a month
- Full-time
- Merchandising
- Data analysis skills
- Analysis skills
- Flexible schedule
- Paid sick time
Quick apply
Delivery Executive – Amazon DSP
Career Hotspot & Services —Noida, Uttar Pradesh
- ₹18,000 - ₹18,400 a month
- Full-time
- Driving
- Smartphone
- In-person
- Health insurance
- Life insurance
Quick apply
8d
Helpdesk Senior Associate
NTT Ltd —Noida, Uttar Pradesh
- Rotational shift
- Microsoft Outlook
- Software troubleshooting
- Windows
7d
Customer Care Executive - Tamil, Malayalam & Telugu
BESTON SKY VISION PVT. LTD. —Noida, Uttar Pradesh
- ₹25,000 - ₹32,000 a month
- Full-time
- English
- Bachelor's degree
- Computer skills
- Paid sick time
Quick apply
International Sales Executive-Night Shift
Renown Alfa Technologies Pvt Ltd —Noida, Uttar Pradesh
- ₹20,000 - ₹30,000 a month
- Full-time
- CRM software
- Bachelor's degree
- In-person
Quick apply
9d
E-Commerce Customer Support Executive
The Whitepole —Mandi, Delhi, Delhi
- ₹22,000 - ₹27,000 a month
- Weekend availability
- CRM software
- Customer service
- 12th Pass
- Commuter assistance
Quick apply
Helpdesk Associate - Technical Troubleshooting
NTT Ltd —Noida, Uttar Pradesh
- Full-time
- Microsoft Outlook
- Software troubleshooting
- English
Business Development Associate (BDA) (Night Shift)
Renown Alfa Technologies Pvt Ltd —Noida, Uttar Pradesh
- ₹20,000 - ₹30,000 a month
- Full-time
- Walk-in
- CRM software
- Sales
- Bachelor's degree
Quick apply
AWS Support Engineer L1
i2k2 Networks —Noida, Uttar Pradesh
- Full-time
- Windows
- AWS
- Bachelor's degree
Inside Sales Representative
Colidius cloud —Noida, Uttar Pradesh
- ₹15,000 - ₹50,000 a month
- Full-time
- Remote
- Azure
- Sales
- Salesforce
- Paid sick time
Quick apply
Customer Care Executive
Hexa Wood Pvt Ltd —Greater Noida, Uttar Pradesh
- ₹15,000 - ₹30,000 a month
- Full-time
- CRM software
- Customer service
- English
- Cell phone reimbursement
Quick apply
5d
Customer Care Executive- Tamil, Malayalam & Telugu
Beston Sky Vision —Noida, Uttar Pradesh
- ₹22,000 - ₹32,000 a month
- Full-time
- CRM software
- Master's degree
- Bachelor's degree
- Paid time off
- Cell phone reimbursement
Quick apply
9d
Technical Support Specialist
Kyndryl —Greater Noida, Uttar Pradesh
- Full-time
- Customer service
- Scripting
- Computer networking
Delivery Manager
Triazine Software —Noida, Uttar Pradesh
- Azure
- DevOps
- Master's degree
- Paid time off
Software Development Engineer, Payroll Tech
ADCI - Delhi —Noida, Uttar Pradesh
- Full-time
- Computer Science
- Bachelor's degree
- Software development
11d

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Customer Support Executive (CSE)

Arihant Informarketing Pvt. Ltd
Noida, Uttar Pradesh

Quick apply

Job details

Full-time
₹15,000 - ₹30,000 a month
7 days ago

Qualifications

Microsoft Excel
Customer service
English
Customer support
Outbound voice
Hindi
Communication skills
Negotiation
Time management

Full job description

Job Summary

We are looking for a confident and customer-focused Customer Support Executive to handle Amazon customer queries related to orders, cancellations, delivery, returns, refunds, and replacements.

The ideal candidate should have good communication skills, strong command of English, and the ability to handle customers professionally through calls, WhatsApp, email, and chat. The candidate will also be responsible for understanding cancellation reasons, retaining genuine orders, and coordinating with internal teams for timely issue resolution.

Roles and Responsibilities

Handle Amazon customer queries related to orders, cancellations, delivery, returns, refunds, and replacements.
Contact customers to understand cancellation reasons and try to retain genuine orders.
Confirm order details, customer addresses, product requirements, weight, dimensions, and additional charges wherever applicable.
Coordinate with customers before dispatch in case of product, price, size, weight, or delivery-related concerns.
Update cancellation reasons accurately in daily trackers.
Analyse repeated cancellation reasons and share improvement suggestions with the team.
Coordinate with warehouse, logistics, marketplace, and accounts teams for order-related issues.
Follow up on delayed, undelivered, damaged, cancelled, or returned orders.
Share tracking details and delivery updates with customers.
Handle customer complaints professionally through calls, WhatsApp, email, and chat.
Support customers regarding refunds, replacements, returns, and delivery status.
Monitor negative customer feedback and coordinate with the concerned team for resolution.
Maintain daily reports for cancellations, customer calls, resolved cases, and pending issues.
Escalate critical or unresolved cases to the team leader or marketplace team.
Maintain proper records of all customer interactions and complaints.
Ensure all customer communication is polite, clear, professional, and properly documented.
Follow up regularly with customers and internal teams until the issue is resolved.

Required Skills

Good verbal and written communication skills in Hindi and English.
Good command of spoken and written English.
Comfortable handling inbound and outbound customer calls.
Comfortable handling cancellation-related conversations and customer complaints.
Basic understanding of Amazon orders, returns, refunds, replacements, and delivery processes.
Good convincing, negotiation, and problem-solving skills.
Ability to handle difficult or dissatisfied customers calmly and professionally.
Basic knowledge of Microsoft Excel, Google Sheets, email, and WhatsApp.
Strong follow-up, coordination, and time-management skills.
Ability to maintain accurate customer support trackers and reports.
Experience with Amazon Seller Central or e-commerce customer support will be an advantage.

Candidate Requirements

1–2 years of experience in customer service, telecalling, Amazon support, or e-commerce operations.
Candidate should have strong communication and convincing skills.
Candidate must be comfortable making outbound calls to customers.
Candidate should be comfortable handling cancellation, complaint, return, and refund cases.
Candidate must be willing to work full-time from the Noida office.
Immediate joiners will be preferred.

Benefits

Competitive salary based on experience and communication skills.
Exposure to Amazon seller operations and customer service.
Learning and career-growth opportunities.
Stable full-time employment.
Supportive work environment.

Location: Noida, Uttar Pradesh
Job Type: Full-time, Work from Office
Salary: ₹20,000–₹30,000 per month
Experience Required: 1–2 years

Pay: ₹15,000.00 - ₹30,000.00 per month

Work Location: In person

Quick apply

Refine Your Search

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