Noida Uttar Pradesh Incident manager Jobs – 168 Open Jobs Today

Incident Manager
Ericsson —Noida, Uttar Pradesh
- Customer service
- Engineering
- English
1d
IT Applications Service Manager - Healthcare Provider
NTT Ltd —Noida, Uttar Pradesh
- Weekend availability
- Management
- HIPAA
- Analysis skills
Problem Manager - Core
Ericsson —Noida, Uttar Pradesh
- Computer science
- Engineering
- Analysis skills
Technology Manager
Empowered Margins —Noida, Uttar Pradesh
- ₹25,00,000 - ₹35,00,000 a year
- Full-time
- Azure
- Management
- Computer Science
- Health insurance
Quick apply
Customer Success Assistant Manager
Cloudkeeper —Noida, Uttar Pradesh
- ₹8,00,000 - ₹15,00,000 a year
- Full-time
- Microsoft Powerpoint
- Azure
- Customer service
Quick apply
Customer Support Manager cum Shortage & Damage Manager
Shree Azad Transport Co.Pvt Ltd —Noida, Uttar Pradesh
- ₹25,000 - ₹45,000 a month
- Full-time
- Microsoft Excel
- Customer service
- In-person
- Health insurance
- Cell phone reimbursement
Quick apply
Sr. Security Manager
Thales —Noida, Uttar Pradesh
- Full-time
- AutoCAD
- System design
- Master's degree
Deputy Manager - Admin- Technical Operations
Paytm —Noida, Uttar Pradesh
- English
- Electrical experience
- Presentation skills
IT Manager
Jewelglam —Noida, Uttar Pradesh
- ₹40,000 - ₹60,000 a month
- Full-time
- Oracle
- Computer Science
- Sales
Quick apply
Operation Manager
Omax Security Services Private Limited —Noida, Uttar Pradesh
- ₹28,000 - ₹30,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Quick apply
11d
Manager Tenant Management Operations
UKG (Ultimate Kronos Group) —Noida, Uttar Pradesh
- Salesforce
- Microsoft Office
- Human resources
4d
Group Operations Manager - Service Delivery Management
HCLTech —Gautam Budh Nagar, Uttar Pradesh
- AI
Technical Support Engineer – Network Security
E-RISK SOLUTIONS PVT LTD —Noida, Uttar Pradesh
- ₹3,50,000 - ₹5,50,000 a year
- Full-time
- Software troubleshooting
- English
- Microsoft Office
Quick apply
Service Delivery Manager
Umbrella Infocare —Noida, Uttar Pradesh
- Computer Science
- Bachelor's degree
- Computer networking
Sr Product Manager
UKG (Ultimate Kronos Group) —Noida, Uttar Pradesh
- Analysis skills
- Product management
- Travel
Deputy Manager
Newgen Software —Noida, Uttar Pradesh
- Azure
- Scripting
- SharePoint
Lead Assistant Manager
EXL Service —Noida, Uttar Pradesh
- Full-time
- Analysis skills
- Communication skills
Dy. Manager / Asst. Manager - Safety
Homekraft Infra —Noida, Uttar Pradesh
- Full-time
- Bachelor's degree
Profile: Project Manager-Enterprise solution, Mobility
Fuel4Media —Noida, Uttar Pradesh
- Computer Science
- PMP
- Microsoft Office
Center Manager- Facility Management
ZOSPACE —Sainik Farm, Delhi, Delhi
- ₹3,00,000 - ₹5,00,000 a year
- Email
- Hospitality
- Microsoft Excel
- Bachelor's degree
- Food provided
Quick apply

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Incident Manager

Ericsson -
Noida, Uttar Pradesh

Apply Now

Job details

1 day ago

Qualifications

Incident management
Customer service
Engineering
English
Network infrastructure
Computer networking
Communication skills

Full job description

Join our Team

About this Opportunity:
We are seeking an experienced Incident Manager to join our Global Network Operations Center (GNOC) team. In this critical role, you will be responsible for managing incidents across all customers, particularly handling high-severity (Severity 1) outages. You will ensure the timely and efficient restoration of services within agreed service-level agreements (SLAs) and collaborate with cross-functional teams to minimize network disruptions.
What You Will Do:

Incident Management (24x7): Lead and manage high-severity incidents, ensuring minimal disruption and rapid recovery.
Technical & Management Coordination: Set up and drive Technical & Management Bridges for effective communication during emergency events.
Resource Mobilization: Ensure necessary resources (staff, systems, facilities) are engaged and focused on restoring service.
Escalation Handling: Lead escalation discussions and ensure the timely execution of escalation decisions during critical incidents.
Reporting & RCA: Contribute to writing Event Reports and Root Cause Analyses (RCAs) for incidents.
Customer Communication: Maintain clear communication with customers and management about incident status and progress.
Crisis Management: Guide the team through high-pressure situations while balancing service restoration and data collection for investigation purposes.
Collaboration with Global Teams: Work with local support staff, third-party vendors, and other teams to ensure the effective resolution of incidents.
Continuous Improvement: Assist in identifying and implementing process improvements to reduce incident occurrence and impact.

The Skills You Bring:

Incident Management Expertise: Proven experience managing incidents in a telecom or network operations environment (4-10 years).
Technical Leadership: Strong ability to lead and manage technical teams under pressure.
Problem Solving: Capable of troubleshooting complex technical issues while ensuring service recovery.
Telecom Knowledge: In-depth understanding of telecom systems and network infrastructure (Ericsson experience is a plus).
Calm Under Pressure: Ability to stay calm and focused in high-stress situations, with a solution-oriented approach.
Customer Service Skills: Demonstrated ability to handle aggressive or disruptive customer reactions with professionalism.
Communication Skills: Fluent in English, with strong written and verbal communication abilities.
Escalation & Crisis Management: Skilled in handling escalations and managing political dynamics in high-stakes scenarios.
Engineering Background: An engineering degree or equivalent technical qualification.

Apply Now

Refine Your Search

incident manager jobs in noida uttar pradesh

Incident Manager

IT Applications Service Manager - Healthcare Provider

Problem Manager - Core

Technology Manager

Customer Success Assistant Manager

Customer Support Manager cum Shortage & Damage Manager

Sr. Security Manager

Deputy Manager - Admin- Technical Operations

IT Manager

Operation Manager

Manager Tenant Management Operations

Group Operations Manager - Service Delivery Management

Technical Support Engineer – Network Security

Service Delivery Manager

Sr Product Manager

Deputy Manager

Lead Assistant Manager

Dy. Manager / Asst. Manager - Safety

Profile: Project Manager-Enterprise solution, Mobility

Center Manager- Facility Management

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