Noida Uttar Pradesh Incident manager Jobs – 184 Open Jobs Today

Incident Manager
Ericsson —Noida, Uttar Pradesh
- Travel
- Computer networking
- Communication skills
Track Manager - Incident Management, ServiceNow
HCLTech —Noida, Uttar Pradesh
- Management
- Computer Science
- Bachelor's degree
2d
Technology Manager
Empowered Margins —Noida, Uttar Pradesh
- ₹25,00,000 - ₹35,00,000 a year
- Full-time
- Azure
- Management
- Computer Science
- Health insurance
Quick apply
Delivery Manager
Rightsline Inc —Noida, Uttar Pradesh
- Full-time
- Hybrid work
- Management
- PMP
- Microsoft Office
- Health insurance
- Flexible schedule
Quick apply
InfoSec Manager
Blankstate —Noida, Uttar Pradesh
- Full-time
- Master's degree
- Presentation skills
- APIs
- Health insurance
- Paid time off
Quick apply
14d
Admin Manager
Ananta GSK I P L —Faridabad, Haryana
- ₹35,000 - ₹50,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Office
- Administrative experience
Quick apply
1d
Deputy Manager - Admin- Technical Operations
Paytm —Noida, Uttar Pradesh
- English
- Electrical experience
- Presentation skills
Senior IS Support Manager
Axway Software SA —Noida, Uttar Pradesh
- Salesforce
- English
- APIs
- Health insurance
- Paid time off
Track Manager - Process Management, ServiceNow
HCLTech —Noida, Uttar Pradesh
- Computer Science
- Bachelor's degree
- Business Administration
7d
Lead Assistant Manager - IT Technical Support
EXL Service —Noida, Uttar Pradesh
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
Operations Manager -Data Center
Wipro Limited —Noida, Uttar Pradesh
- Full-time
- PMP
- Computer networking
- Communication skills
Manager- Cisco Contact Center
Ameriprise India —Noida, Uttar Pradesh
- Full-time
- Management
- Computer Science
- Salesforce
- Work from home
8d
Lead Assistant Manager
EXL Service —Noida, Uttar Pradesh
- Full-time
- Analysis skills
- Communication skills
Group Operations Manager - Service Delivery Management
HCLTech —Noida, Uttar Pradesh
- Azure
- PMP
- AWS
1d
Manager - IT Technical Support
EXL Service —Noida, Uttar Pradesh
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
Service Delivery - Project Manager
Umbrella Infocare —Noida, Uttar Pradesh
- Computer Science
- Bachelor's degree
- Communication skills
Third Party Risk Manager
Crowe Capability Center - India —Noida, Uttar Pradesh
- Full-time
- Azure
- Computer Science
- AWS
Quick apply
9d
Track Manager - Vmware Workspace ONE
HCLTech —Noida, Uttar Pradesh
- Microsoft Access
- Azure
- Computer Science
8d
Problem Manager- CS Core
Ericsson —Noida, Uttar Pradesh
- Computer science
- Engineering
- Analysis skills
2d
Track Manager (Support & Operations)
HCLTech —Noida, Uttar Pradesh
- Azure
- Computer Science
- Windows
8d

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Incident Manager

Ericsson -
Noida, Uttar Pradesh

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Job details

Qualifications

ITIL
Computer networking
Communication skills
4G/LTE

Full job description

Join our Team

About this opportunity:

We are in search of a dynamic Incident Manager to join our ranks. The core purpose of this role is to oversee the implementation of changes within our customer infrastructure. This involves ensuring that any necessary modifications are methodologically carried out, adhering to standard procedures, therefore minimizing or eliminating any impact on our customer services.

What you will do:

Manage Incidents 24x7 and ensure minimal disruption to the service and fast service restoration
Act as a center focal point for all departments during incidents and coordinate between them to get the fast results
Ensure an Action plan / Back Up Plan is created and focused on the restoration within SLA
Ensure timely communication / information flow towards internal & external stakeholders
Ensure that all required resources (resources, accounts, equipment) are available and up to date.
Setting up of Technical & Management Bridge to facilitate communication during incidents.
Manage and coordinate the escalated requests from MSIP OA, COM and internal stakeholders.
Deliver accurate post incident reports within the agreed OLAs.
Contribute to and maintain the existing repositories (Eridoc, EriColl), with up to date technical documents, network diagrams, team structures, important OPI/procedures that show process adherence.
Attend the required trainings and courses (technical and soft skills) to increase the current competence level.
Promote Problem Management activities in 1st and 2nd level Assurance. Provide input and support the Problem Manager during initial investigations for root cause analysis.
Ensure all ongoing activities are published in the Hand Over tool or any other dedicated tools that have this functionality. Provide accurate input for the Shift Reports.
Implement and follow Ericsson compliant Business Continuity procedures and special events contingency plans.
Attend to operational or governance meetings with COM, SL, PM, MSIP OA and the TCs from the other teams.
The skills you bring:

Minimum of 4 years’ experience from Telecom or IT Industry. Previous IM experience in similar positions it’s a plus.
The candidate should have knowledge of ITIL, eTOM or other industry practices related to Service Management and Lifecycle.
The candidate should have knowledge of the WLA (Working Level Agreement) to be used for the specific customers.
The candidate should show strong sense of urgency and take responsibility and be able to work under pressure.
The candidate should have strong skills in leadership and communication
The candidate should have knowledge of Ericsson: BSS, Service Layer, Core, Access – Service views and other vendors equipment where applicable
The candidate should have high level Network Topology skills (GSM, WCDMA, LTE, IT, etc).
The candidate should have knowledge of Infrastructure and customer tools connected to delivery.
Availability to travel abroad.

“All academic credentials must be from recognized and accredited institutions and are further subject to verification.”

Why join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: India (IN) ||

Req ID: 787125

Apply Now

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incident manager jobs in noida uttar pradesh

Incident Manager

Track Manager - Incident Management, ServiceNow

Technology Manager

Delivery Manager

InfoSec Manager

Admin Manager

Deputy Manager - Admin- Technical Operations

Senior IS Support Manager

Track Manager - Process Management, ServiceNow

Lead Assistant Manager - IT Technical Support

Operations Manager -Data Center

Manager- Cisco Contact Center

Lead Assistant Manager

Group Operations Manager - Service Delivery Management

Manager - IT Technical Support

Service Delivery - Project Manager

Third Party Risk Manager

Track Manager - Vmware Workspace ONE

Problem Manager- CS Core

Track Manager (Support & Operations)

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