Pala Kerala Housekeeping manager Jobs – 3 Open Jobs Today

Senior Front Office Executive
SearchLAB —Kottayam, Kerala
- ₹15,000 - ₹21,000 a month
- Full-time
- Customer service
- English
- Microsoft Office
Quick apply
4d
Admin Executive
Autobahn Mahindra —Kottayam, Kerala
- Up to ₹25,000 a month
- Full-time
- Bachelor's degree
- Business Administration
- In-person
- Health insurance
Quick apply
Front Desk Manager
Karippals Inn —Kottayam, Kerala
- ₹13,000 - ₹17,000 a month
- Full-time
- Hospitality
- English
- Administrative experience
Quick apply

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Laundry Supervisor / Facility Operations Executive
Infinity Protections —Onakkoor, Kochi, Kerala
If you have a background in hospitality housekeeping, facility management, or commercial laundry operations, and you know how to lead a team, we want to hear…
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Senior Front Office Executive

SearchLAB -
Kottayam, Kerala

Quick apply

Job details

Permanent | Full-time
₹15,000 - ₹21,000 a month
4 days ago

Qualifications

Customer service
Malayalam
English
Microsoft Office
Bachelor's degree
Hospitality Management
Front desk
Business Administration
Hindi
Diploma
Communication skills

Full job description

Front Office Executive

Department: Front Office / Guest Relations
Reports To: Front Office Manager / Operations Manager

Job Summary

The Front Office Executive is the first point of contact for guests and visitors, responsible for delivering a warm welcome and ensuring a seamless guest experience. The role involves handling inquiries, managing reservations, coordinating with internal departments, maintaining records, and providing exceptional customer service while representing the organization's brand and values.

Key Responsibilities

Guest Relations

Welcome guests and visitors with professionalism and courtesy.
Handle guest check-in and check-out efficiently (for hotels).
Assist clients with venue inquiries, bookings, and event-related information.
Resolve guest concerns promptly and escalate issues when necessary.
Ensure a memorable guest experience by anticipating customer needs.

Front Desk Operations

Manage incoming phone calls, emails, and walk-in inquiries.
Schedule appointments, site visits, and meetings.
Maintain visitor logs and reception records.
Handle room reservations, banquet inquiries, and booking confirmations where applicable.
Coordinate transportation or other guest requirements.

Administrative Responsibilities

Maintain accurate records and filing systems.
Prepare daily reports on guest arrivals, departures, and inquiries.
Process payments, invoices, and receipts according to company policies.
Ensure reception and lobby areas remain clean, organized, and welcoming.
Monitor office supplies and coordinate replenishment.

Coordination

Coordinate with Housekeeping, Food & Beverage, Sales, Maintenance, and Security departments.
Support event coordination by assisting guests, vendors, and organizers.
Communicate guest requests effectively to relevant departments.

Customer Service

Maintain high standards of hospitality and professionalism.
Respond promptly to guest feedback.
Build positive relationships with repeat customers and corporate clients.

Required Qualifications

Bachelor's degree or Diploma in Hospitality, Hotel Management, Business Administration, or a related field.
1–3 years of experience in front office, reception, or customer service (freshers with excellent communication skills may also apply).
Proficiency in MS Office and hotel/property management software is an advantage.
Excellent verbal and written communication skills in English; knowledge of Malayalam and Hindi is desirable.

Pay: ₹15,000.00 - ₹21,000.00 per month

Work Location: In person

Quick apply

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