Preet Vihar Delhi Delhi Sr administrator (support & operations) Jobs – 140 Open Jobs Today

Sr Administrator (Support & Operations)
HCLTech —Noida, Uttar Pradesh
- Microsoft Excel
- Microsoft Access
- Azure
Senior Platform Administrator (ITSM)
Enfycon India Private Limited —Noida, Uttar Pradesh
- Up to ₹21,00,000 a year
- Full-time
- APIs
- In-person
Quick apply
13d
Track Lead - Microsoft 365 Administration
HCLTech —Gautam Budh Nagar, Uttar Pradesh
- Computer Science
- Project management
- Bachelor's degree
1d
Sr Technical Lead (Support & Operations)
HCLTech —Noida, Uttar Pradesh
5d
Senior Administrator - SharePoint Administration
HCLTech —Gautam Budh Nagar, Uttar Pradesh
- Azure
- SharePoint
- APIs
9d
Lead Administrator (Support &Operations)
HCLTech —Noida, Uttar Pradesh
- Presentation skills
- Computer networking
- Communication skills
Senior Administrator - Hardware Asset Management
HCLTech —Gautam Budh Nagar, Uttar Pradesh
- Analysis skills
- Mentoring
- Communication skills
Senior Administrator - Azure Active Directory
HCLTech —Noida, Uttar Pradesh
- Azure
- Software troubleshooting
- Analysis skills
Senior Administrator - Infrastructure as Code (IaC), Windows Powershell
HCLTech —Noida, Uttar Pradesh
- Azure
- AWS
- Scripting
7d
Senior Administrator - Telepresence,Microsoft Intune
HCLTech —Gautam Budh Nagar, Uttar Pradesh
- Microsoft Outlook
- Software troubleshooting
- Travel
7d
Senior Administrator - ServiceNow, IT Service Management
HCLTech —Gautam Budh Nagar, Uttar Pradesh
- Communication skills
- Negotiation
5d
Sr.IT Network Administrator
SUPER E FACTORY DEPOT —Noida, Uttar Pradesh
- Azure
- Computer Science
- Windows
Quick apply
10d
Senior Administrator - MS System Center Configuration Manager (SCCM)
HCLTech —Noida, Uttar Pradesh
- Communication skills
Sr. Specialist - F&A - MDM 4C
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Salesforce
- ERP systems
- English
Quick apply
Senior Administrator - Access Governance
HCLTech —Noida, Uttar Pradesh
- Communication skills
Senior Administrator - Saviynt, Java
HCLTech —Gautam Budh Nagar, Uttar Pradesh
- Azure
- Java
- SQL
Senior Administrator - Cisco Customer Voice Portal (CVP)
HCLTech —Noida, Uttar Pradesh
- Communication skills
9d
Salesforce Apex Senior Technical Lead - Lightning framework and administration
HCLTech —Gautam Budh Nagar, Uttar Pradesh
- Salesforce
- Communication skills
Sr. Sales Executive
Madhu Instruments —Okhla, Delhi, Delhi
- ₹40,000 - ₹50,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Office
- Health insurance
Quick apply
Senior Administrator - F5, Infoblox IPAM
HCLTech —Noida, Uttar Pradesh
- Azure
- AWS
5d

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Sr Administrator (Support & Operations)

HCLTech -
Noida, Uttar Pradesh

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Job details

Qualifications

Microsoft Excel
Microsoft Access
Azure
SQL

Full job description

Noida, Uttar Pradesh
Job Summary
Conducts quality (soft skill & Language) review of telephone representatives' performance within functionally specific units to ensure quality service goals and standards are met and/or identify areas where improvement can be achieved.
Audits representatives' inbound and outbound phone calls and/or correspondence, observing tangibles and intangibles of customer experience.
Testing tickets and process compliant to policies and procedures
Participate in process reviews to inform the resolution of defects.
Coordinates with department Team Leaders and Managers to ensure appropriate number of audits is performed for each phone representative and to ensure representatives' availability during audit periods.
Take responsibility for providing and maintaining internal process metrics and tracking key deliverables
Evaluates and records the quality and performance during each call.
Summarizes findings and recommendations and forwards to supervisor to use in performance assessments and promotional decisions.
Provides feedback on uniform application of guidelines and procedures.
Provides critical data used to generate weekly or monthly reports on the performance of phone, chat or email representatives. Identifies adverse performance trends and patterns.
Provides input and assists with the development of additional training or policy and procedure changes that may be required to enhance service productivity.
Provides coaching, advice and guidance based on audit findings, and delivers performance feedback to associates as outlined in business unit's policies and procedures.
Mentors newly hired representatives to ensure a smooth transition from learning environment to daily production environment and may participate in providing formal training.
Participates in meetings and presentations or other designated special projects as assigned by department management. Maintains a comprehensive working knowledge of polices, procedure, and benefits across all product lines.
Develops job aides and other tools to assist representatives in improving overall quality of interactions.
Other duties as assigned by Management.
Key Responsibilities
Should possess skills to turn data into information, information into insight and insight into business decisions.
Should have knowledge to identify business trends utilizing real data to optimize statistical efficiency and quality.
Should be able to conduct full lifecycle analysis to include requirements, activities, and design.
Should have knowledge to develop analysis and reporting capabilities.
Experience in creating database on MS Excel, MS Access, SQL
Should have knowledge on MS Azure Cloud Data factory, Blob, or any other tool for storing large quantities of data.
Should know how to administer containers in MS Azure.
Should be able to deploy and schedule pipeline.
Experience in storing data, creating reports, analyzing reports, creating custom reporting pivots, charts and sharing findings with various departments, project stakeholders and management.
Identify, Analyze and Interpret trends or patterns in complex data sets.
Work with management to prioritize business and information needs.
Design Executive Reports for CXOs, EVPs and/or any other Executives
Design, create, alter, validate, and maintain Data Solutions, to meet business needs.
Compile analysis reports that are delivered to client and then follow-up on all results.
Determine and document project requirements for business processes and abide by those requirements for future projects’ reporting.
Interpreting data, analyzing results using statistical techniques and providing ongoing reports
Acquiring data from primary or secondary data sources and maintaining databases. Database may be any tool like MS Excel, MS Access, or Business Objects, etc.
Knowledge on MS Power Automate
Should be able to create automated workflows between apps and services to synchronize files, get notifications, collect data and more.
Should possess knowledge on building apps using MS Power Apps

Good to know how to write code to extend business app creation and customization using MS Power Apps

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