pune maharashtra senior service delivery manager Jobs – 740 Open Jobs Today

D&T Sr. Manager - Service Delivery & Vendor Management
Aramex International L. L. C. —Pune, Maharashtra
- Bachelor's degree
- Banking
Sr. Manager - Service Delivery & Management
Tata Communications —Pune, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Access
D&T Sr. Manager - Incidents
Aramex International L. L. C. —Pune, Maharashtra
- Engineering
- Bachelor's degree
AVP Senior Premier Relationship Manager
HSBC Global Services Limited —Pune, Maharashtra
- Full-time
- Sales
- English
- Bachelor's degree
Senior Project Manager
Infosys BPM Limited —Pune, Maharashtra
5d
Senior Delivery Manager - Payments
EPAM Systems, Inc. —Pune, Maharashtra
- English
- Java
- Databases
- Health insurance
- Paid time off
Portfolio Delivery Lead Senior Manager
Accenture —Pune, Maharashtra
- Full-time
- Finance
- Master's degree
- Agile
Senior Manager, Services Delivery
MindTickle —Pune, Maharashtra
- Full-time
- Sales
- Conflict management
- AI
Delivery Head
enreap —Pune, Maharashtra
- Computer Science
- PMP
- Sales
Sr. SAP Service Delivery Manager
Jade Global —Pune, Maharashtra
- Full-time
- PMP
- Manufacturing
- AI
Senior Delivery Manager/Lead
WAi Technologies —Pune, Maharashtra
- Day shift
- PMP
- DevOps
- Project management
- Paid holidays
Manager - Delivery Excellence
ZS —Pune, Maharashtra
- Online application
- Master's degree
- Analysis skills
- Project management
- Work from home
1d
Senior Manager - Operations ROI
MRO —Pune, Maharashtra
- Hybrid work
- Analysis skills
- Bachelor's degree
- Leadership
Quick apply
13d
D&T Sr. Manager - Problem Management
Aramex International L. L. C. —Pune, Maharashtra
- Engineering
- Bachelor's degree
Service Delivery Manager - Planning
Smith & Nephew —Kharadi, Pune, Maharashtra
- Full-time
- Hybrid work
- ERP systems
- English
- Master's degree
- Commuter assistance
- Paid time off
Technical Delivery Manager
CGI —Pune, Maharashtra
- Full-time
- Azure
- DevOps
- Mentoring
Quick apply
5d
Service Delivery Manager
Futurism —Hinjewadi, Pune, Maharashtra
- Azure
- PMP
- AWS
Manager / Lead – Finance Control & Compliance
CHRO Consulting LLP —Pune, Maharashtra
- ₹24,00,000 - ₹25,00,000 a year
- Full-time
- Oracle
- Supervising experience
- In-person
Quick apply
11d
Customer Operations Manager
SnapFind —Pune, Maharashtra
- ₹10,15,036.49 - ₹14,58,654.58 a year
- Full-time
- Customer service
- Master's degree
- Bachelor's degree
Quick apply
Operations / Senior Operations Manager, Amazon
ASSPL - Haryana - C77 —Pune, Maharashtra
- Full-time
- Management
- Analysis skills
- Bachelor's degree
9d

I want to receive the latest job alerts for senior service delivery manager in pune maharashtra

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior service delivery manager jobs near pune maharashtra

Incident Manager jobs in Pune, Maharashtra

Senior Service Delivery Manager jobs in Pune, Maharashtra

Delivery Manager jobs in Pune, Maharashtra

Senior Project Manager jobs in Pune, Maharashtra

Delivery Director jobs in Pune, Maharashtra

Compliance Officer jobs in Pune, Maharashtra

Operations Manager jobs in Pune, Maharashtra

Senior Relationship Manager jobs in Pune, Maharashtra

Delivery Driver jobs in Pune, Maharashtra

Senior Operations Manager jobs in Pune, Maharashtra

Customer Success Manager jobs in Remote

Sales Manager Real Estate jobs in Pune, Maharashtra

Incident Manager jobs in Delhi, Delhi

Incident Manager jobs in Nagpur, Maharashtra

Recruitment Manager jobs in Chennai, Tamil Nadu

Branch Manager, L&t Finance jobs in Bihar

Senior Service Delivery Manager jobs in Chennai, Tamil Nadu

Delivery jobs in Uttarakhand

Senior Resident,obs Gynae jobs in Delhi

Senior Service Delivery Manager jobs in Mumbai, Maharashtra

D&T Sr. Manager - Service Delivery & Vendor Management

Aramex International L. L. C.
Pune, Maharashtra

Apply Now

Job details

Qualifications

ITIL Certification
IT service management
Bachelor's degree
ITIL
ServiceNow
Banking
Information Technology

Full job description

Posting Start Date: 4/15/26

Purpose of the Job

The D&T Service Delivery Manager is a senior leadership role accountable for end-to-end IT service delivery performance across assigned business services, platforms, and technology domains. The role ensures that technology services supporting logistics operations, digital channels, and corporate platforms are delivered with consistent quality, reliability, and business alignment.

The Service Delivery Manager owns service performance governance, SLA and OLA adherence, vendor delivery oversight, and cross-functional operational coordination. The role acts as the primary accountability point for service outcomes, stakeholder service experience, and continuous service improvement across IT Operations, resolver teams, and managed service providers.

This role operates at Senior Manager level with cross-functional influence, people leadership accountability, and commercial and contractual governance responsibility.

Job Description

Key Responsibilities

Service Accountability & Performance Ownership

Own end-to-end service delivery performance for assigned services and platforms across availability, quality, and responsiveness measures.
Act as the single accountable owner for service performance across IT Operations and resolver groups.
Maintain clear service ownership models and accountability mapping across support layers (L1–L3 and vendors).

SLA / OLA Governance & Reporting

Define, maintain, and govern SLAs, OLAs, and underpinning agreements aligned with business expectations.
Establish service performance dashboards and regular executive and operational reporting.
Monitor SLA performance trends and drive corrective and preventive actions.

Vendor & Managed Service Governance

Govern managed service providers and external support partners delivering operational services.
Ensure vendor performance meets contractual obligations and service targets.
Lead vendor service reviews, escalation governance, and performance improvement plans.

Operational Process Alignment

Ensure strong alignment between Service Delivery and Incident, Problem, Change, and Request Management practices.
Review major incidents and recurring issues from a service impact and service risk perspective.
Ensure problem and remediation actions translate into measurable service improvement.

Business & Stakeholder Engagement

Act as the primary service interface for business stakeholders for assigned services.
Translate technical service metrics into business impact and service risk language.
Provide structured service health reports and service risk summaries to stakeholders.

People & Capability Leadership

Lead and develop service delivery analysts and service coordinators within assigned scope.
Define service management capability and certification expectations.
Drive coaching, mentoring, and performance management across service delivery resources.

Service Improvement & Maturity Uplift

Own continuous service improvement plans and service maturity roadmaps.
Identify systemic service weaknesses and improvement opportunities.
Drive automation, standardization, and process optimization initiatives.

Customer & Business Impact

Improves reliability and predictability of IT services supporting logistics and digital operations.
Reduces business disruption through stronger service governance and vendor control.
Increases stakeholder confidence in IT service performance and accountability.

Financial Result:

Deliver measurable reduction in incident volumes, MTTR, operational rework, and unplanned outages.
Improve cost efficiency through automation, standardized operations, and vendor optimization.
Ensure vendor spend aligns to business outcomes, contractual commitments, and financial governance expectations.

Job Requirements - Experience and Education

Minimum 10+ years of experience in IT service delivery, IT operations, or managed services leadership roles.
Proven experience managing SLAs, OLAs, and vendor service performance in large enterprises.
Experience in 24×7 mission-critical environments (transportation, logistics, retail, banking, or digital platforms preferred).
Strong working knowledge of ITIL and ITSM operating models.
Experience working with enterprise ITSM platforms (e.g., ServiceNow or equivalent).
Bachelor’s degree in Information Technology, Engineering, or related discipline.

Certifications:

Mandatory:

ITIL v4 Foundation (or must obtain within 6–12 months)

Preferred:

ITIL v4 Managing Professional modules
Kepner-Tregoe, Six Sigma, SRE certifications

Leadership Behaviors

Building Outstanding Teams

Setting a clear direction

Simplification

Collaborate & break silos

Execution & Accountability

Growth mindset

Innovation

Inclusion

External focus

Skills

Apply Now

Refine Your Search

senior service delivery manager jobs in pune maharashtra

D&T Sr. Manager - Service Delivery & Vendor Management

Sr. Manager - Service Delivery & Management

D&T Sr. Manager - Incidents

AVP Senior Premier Relationship Manager

Senior Project Manager

Senior Delivery Manager - Payments

Portfolio Delivery Lead Senior Manager

Senior Manager, Services Delivery

Delivery Head

Sr. SAP Service Delivery Manager

Senior Delivery Manager/Lead

Manager - Delivery Excellence

Senior Manager - Operations ROI

D&T Sr. Manager - Problem Management

Service Delivery Manager - Planning

Technical Delivery Manager

Service Delivery Manager

Manager / Lead – Finance Control & Compliance

Customer Operations Manager

Operations / Senior Operations Manager, Amazon

I want to receive the latest job alerts for senior service delivery manager in pune maharashtra

Related Searches

Explore jobs in more locations

Purpose of the Job

Job Description

Job Requirements - Experience and Education

Leadership Behaviors

Skills

Jobseeker tools

Employer Tools

Browse

Stay Connected