Sus Pune Maharashtra Associate director – project management / delivery Jobs – 24 Open Jobs Today

Associate Director – Project Management / Delivery
Anchanto —Pune, Maharashtra
- Master's degree
- Project management
- AI
Quick apply
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Associate Director – Project Management / Delivery

Anchanto -
Pune, Maharashtra

Quick apply

Job details

Qualifications

Jira
Succession planning
Warehouse management system
Master's degree
Project management
Scalability
SaaS
AI
MBA
Leadership
Communication skills

Full job description

Associate Director – Project Management / Delivery

About Anchanto

Anchanto is a global B2B SaaS company enabling enterprises, retailers, and logistics providers to manage their end-to-end eCommerce and supply chain operations through cutting-edge cloud and AI-driven platforms. With a presence across APAC and beyond, Anchanto supports over 7,000 customers and integrates with 135+ commerce and carrier platforms, driving scalable growth and operational excellence.

Role Overview

The Associate Director – Delivery is a business-critical leadership role responsible for owning and scaling Anchanto's Delivery Vertical across regions.

This role goes beyond project execution. It owns delivery outcomes, revenue realization, customer experience, and operational scalability. You will drive predictable delivery, enforce governance, and build a high-performing delivery organization that can support Anchanto's global growth.

You will lead a team of Delivery Managers, own portfolio health, act as the escalation anchor, and represent Anchanto in customer and internal leadership forums.

Key Responsibilities

1. Delivery Ownership & Business Accountability

Own the end-to-end delivery portfolio across APAC/EMEA from post-sales handover to go-live and hypercare
Be accountable for revenue realization, timelines, scope adherence, and customer outcomes
Drive forecast accuracy and delivery predictability across all engagements
Ensure delivery is aligned to commercial commitments and contractual milestones

2. Portfolio Governance & Execution Excellence

Establish and enforce strong delivery governance frameworks (Playbooks, RACI, Gates)
Drive visibility of portfolio health (RAG, ARR at risk, phase bottlenecks) to leadership
Ensure no uncontrolled slippage - enforce scope, timeline, and quality discipline
Standardize delivery practices to create a repeatable, scalable execution model

3. Cross-Functional Alignment & Execution Control

Own alignment across Sales, Solutioning, Product, Engineering, QA, and Customer Success
Ensure strong handoffs from Sales Solutioning Delivery to eliminate ambiguity
Proactively identify and resolve execution bottlenecks and dependencies
Partner with Engineering leadership to ensure capacity and delivery feasibility alignment

4. Customer Leadership & Escalation Management

Act as the senior escalation owner for critical accounts and delivery risks
Build strong relationships with customer leadership and enterprise stakeholders
Lead SteerCo and governance forums, representing Anchanto's delivery position
Ensure transparent communication, expectation setting, and trust-building

5. Delivery Transformation & Scale

Drive initiatives to improve delivery efficiency, automation, and use of AI in operations
Continuously improve tools, processes, and delivery frameworks
Build a scalable delivery engine to support multi-region, high-growth demand
Identify opportunities to reduce cost-to-serve and improve margins

6. Team Leadership & Capability Building

Build and lead a high-performing Delivery organization
Coach Delivery Managers to operate as owners, not coordinators
Drive accountability, ownership, and customer-first culture
Own hiring, capability development, and succession planning

Required Qualifications

Experience: 12–16 years in Delivery / Professional Services / SaaS implementations, with 6–8+ years in leadership roles
Domain Expertise: eCommerce, OMS/WMS, supply chain, integrations, or enterprise SaaS
Delivery Scale: Proven experience managing multi-region, high-ARR delivery portfolios
Governance: Experience building delivery frameworks, PMO maturity, and execution models
Tools: Strong working knowledge of ClickUp/Jira, project tracking, and reporting systems
Stakeholder Management: Experience engaging CXOs and enterprise customers
Education: Engineering / Business / Supply Chain (MBA preferred)

Key Competencies

Strong ownership mindset (business + delivery)
Ability to drive predictability and control in complex environments
Deep understanding of delivery operations, risk, and execution models
Strong problem-solving and decision-making under ambiguity
Excellent communication, influence, and stakeholder management
Data-driven approach to portfolio management and prioritization
Ability to scale teams and systems, not just manage projects

What Success Looks Like

Predictable delivery with high on-time go-live rates
Improved revenue realization and forecast accuracy
Reduced escalations and faster resolution cycles
Strong governance with clear visibility of risks and bottlenecks
High-performing, scalable delivery teams
Improved customer satisfaction and retention

Quick apply

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