Tolichowki Hyderabad Telangana Solution architect (m/f/d) Jobs – 2632 Open Jobs Today

Solution Architect I - Cloud Infrastructure Services
UST —Hyderabad, Telangana
- AI
- Communication skills
Quick apply
1d
Solution / Enterprise Architect- Application Engineering
EPAM Systems, Inc. —Hyderabad, Telangana
- Azure
- Public speaking
- Java
- Health insurance
- Paid time off
9d
Associate Software Engineer (Direct Contract)
Park Place Technologies India Private Li —Hyderabad, Telangana
- Azure
- Computer Science
- Software troubleshooting
5d
Oracle Fusion Architect- (OIC, BIP & VBCS)
Kiash Solutions LLP —Hyderabad, Telangana
- ₹25,00,000 - ₹30,00,000 a year
- Full-time
- Oracle
- Computer Science
- Bachelor's degree
Quick apply
1h
Full-Stack Architect
Purplenow —Hyderabad, Telangana
- Up to ₹28,00,000 a year
- Full-time
- Hybrid work
- Azure
- Software development
- Communication skills
- Health insurance
Quick apply
13d
Senior Solution Architect
Aethralife India Pvt Ltd —Hyderabad, Telangana
- ₹3,00,000 - ₹13,00,000 a year
- Part-time
- ERP systems
- AWS
- APIs
Quick apply
Databricks- Resident Solution Architect
Unison Group —Hyderabad, Telangana
- ₹30,00,000 - ₹50,00,000 a year
- Full-time
- Azure
- SQL
- Mentoring
Quick apply
Oracle EPM Solution Architect (10+ Years Experience)
Softomatic Technology Services —Hyderabad District, Telangana
- ₹10,23,583.12 - ₹30,00,000.00 a year
- Full-time
- Oracle
- SQL
- Agile
Quick apply
1d
Junior Solution Architect & Integration Engineer
RCV Innovations Pvt Ltd —Hyderabad, Telangana
- ₹5,00,000 - ₹8,00,000 a year
- Full-time
- Databases
- SQL
- APIs
Quick apply
2d
Solution Architect IDM (m/f/d)
BASF —Hyderabad, Telangana
- Full-time
- Computer Science
- DevOps
- English
Solution Architect (m/f/d)
BASF —Hyderabad, Telangana
- Full-time
- ERP systems
- APIs
Developer - Cloud Technologies N 4A
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Hybrid work
- Azure
- Computer Science
- Software troubleshooting
Quick apply
22h
Associate Software Engineer
Park Place Technologies India Private Li —Hyderabad, Telangana
- Azure
- Computer Science
- Software troubleshooting
8d
Full Stack Engineer
Accenture —Hyderabad, Telangana
- Full-time
- Analysis skills
- Project management
- Agile
Success Architect - Sales cloud
Salesforce —Hyderabad, Telangana
- Full-time
- Hybrid work
- Sales
- Salesforce
- APIs
- Food provided
Quick apply
2d
Oracle Fusion Finance Solution Architect
bTranz —Hyderabad, Telangana
- Full-time
- Oracle
- Finance
- Master's degree
Quick apply
RPA Architect
EPAM Systems, Inc. —Hyderabad, Telangana
- English
- AWS
- APIs
- Health insurance
- Paid time off
Sr. Data Architect - Data Engineering 3
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Azure
- Management
- Computer Science
Quick apply
22h
Solutions Architect (Insurance) - Fully Remote
CoverGo —Hyderabad, Telangana
- Full-time
- Remote
- English
- AWS
- Analysis skills
Quick apply
Solution Architect 4D
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Hybrid work
- Computer Science
- English
- Master's degree
Quick apply

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Solution Architect I - Cloud Infrastructure Services

UST -
Hyderabad, Telangana

Quick apply

Job details

1 day ago

Qualifications

Cloud infrastructure
Call center experience
IT service management
IVR
ITIL
ServiceNow
AI
Communication skills
Pre-sales

Full job description

Role description

Role Summary

We are seeking a Presales Solution Architect with a strong Service Desk and Onsite Support delivery background to lead solutioning for managed Digital Workplace engagements.

This role is designed for a professional who understands the operational mechanics of Service Desk environments and can translate them into commercially sound, experience-led solutions.

The architect will design and articulate scalable operating models across:

Global / Regional Service Desk (L1 / L1.5 / L2)
Onsite and Field Support
Digital Employee Experience (DEX) enablement
Automation and containment strategies
ITSM-led orchestration
Contact centre integrated support environments

The individual must be able to develop compelling solution documentation and executive-grade presentations that clearly articulate value, feasibility, and differentiation.

Key Responsibilities

1. Service Desk & Onsite Support Solutioning

Design end-to-end Service Desk and Onsite Support operating models.
Perform ticket analysis and demand modelling (volume, seasonality, channel mix).
Conduct solution sizing including FTE modelling, skill pyramid design, shift planning, and span of control.
Align workflows to ITIL v4 practices across Incident, Request, Knowledge, Major Incident, and Change interfaces.
Define measurable outcomes including MTTR reduction, FCR improvement, digital containment targets, and tickets-per-user optimisation.
Architect DEX-informed proactive support constructs.

2. Digital Employee Experience (DEX) Enablement

Design solutions leveraging DEX platforms such as:
- Nexthink
- Lakeside Software
- 1E
Translate DEX telemetry into operational interventions.
Define proactive remediation, automation triggers, and experience-led governance.
Incorporate DEX metrics into SLA/XLA constructs.
Position DEX as an operational optimisation enabler rather than a tool discussion.

3. Contact Centre–Integrated Support

The candidate is not expected to be a telephony engineer, but must:

Understand call routing concepts including IVR, skill-based routing, and queue prioritisation.
Understand omni-channel support models (voice, chat, portal, virtual agent).
Be familiar with leading platforms such as:
- Genesys
- Amazon Connect
Understand how contact centre platforms integrate with ITSM systems for:
- Ticket creation
- Screen pop and contextual routing
- Call-to-ticket linkage
- Workforce optimisation insights

The role requires architectural awareness of integration value, not deep platform configuration expertise.

4. Automation & Containment Strategy

Define L0 containment strategies including chatbot and guided workflows.
Align automation roadmap to measurable ticket reduction targets.
Embed AI-assisted triage and knowledge-driven resolution concepts.
Ensure automation is governed and operationally feasible.

5. Presales & Commercial Structuring

Lead Service Desk–focused RFP/RFI responses.
Conduct discovery workshops and requirements gathering sessions.
Develop detailed solution documents including:
- Operating model description
- Governance model
- Transition approach
- Commercial construct explanation
Build executive presentations that clearly link:
- Client pain points
- Proposed operating model
- Business outcomes
- Financial impact
Develop pricing constructs including per-user, per-ticket, and outcome-based models.
Support solution defence and executive Q&A sessions.

6. Delivery Alignment & Feasibility

Validate proposed models with delivery leadership.
Ensure sizing assumptions are realistic and defensible.
Align SOW and transition plans with solution constructs.
Support knowledge transfer into delivery teams post-award.

Candidate Profile

We are seeking a candidate who:

Has 8–15 years of experience in IT Services.
Has strong Service Desk or Workplace Delivery experience prior to moving into presales.
Understands operational realities including shift coverage, peak demand, and skill-based routing.
Is comfortable sizing and structuring managed service deals.
Can independently author high-quality solution documentation.
Can create structured, executive-ready presentations without heavy supervision.

Technical & Functional Competencies

Strong understanding of:
- ITIL v4 practices
- Managed Service operating models
- Workforce planning and capacity modelling
- Knowledge lifecycle governance
- DEX frameworks and proactive support constructs
Conceptual understanding of contact centre routing and integration models.
Familiarity with ITSM platforms (ServiceNow preferred).
Experience integrating automation into Service Desk environments.
Strong written communication and structured documentation capability.

Soft Skills

Executive-level communication.
Structured storytelling and business value articulation.
Analytical and commercially aware.
Comfortable operating in fast-paced pursuit environments.
Balanced operational depth with strategic positioning ability.

Skills

cloud infrastructure,infrastructure as code,virtual private cloud,cloud security,

About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

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Refine Your Search

solution architect (m/f/d) jobs in tolichowki hyderabad telangana

Solution Architect I - Cloud Infrastructure Services

Solution / Enterprise Architect- Application Engineering

Associate Software Engineer (Direct Contract)

Oracle Fusion Architect- (OIC, BIP & VBCS)

Full-Stack Architect

Senior Solution Architect

Databricks- Resident Solution Architect

Oracle EPM Solution Architect (10+ Years Experience)

Junior Solution Architect & Integration Engineer

Solution Architect IDM (m/f/d)

Solution Architect (m/f/d)

Developer - Cloud Technologies N 4A

Associate Software Engineer

Full Stack Engineer

Success Architect - Sales cloud

Oracle Fusion Finance Solution Architect

RPA Architect

Sr. Data Architect - Data Engineering 3

Solutions Architect (Insurance) - Fully Remote

Solution Architect 4D

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