F&i manager Jobs

Group Training & Development Manager
Sanghi Brothers —Indore, Madhya Pradesh
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- Full-time
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- In-person
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- Paid time off
- Cell phone reimbursement
Quick apply
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Group Training & Development Manager

Sanghi Brothers
Indore, Madhya Pradesh

Quick apply

Job details

Permanent | Full-time
₹55,000 - ₹70,000 a month

Benefits

Paid time off
Cell phone reimbursement

Qualifications

Curriculum development
Human resources
LMS
Training & development
Negotiation

Full job description

Job Description: Group Training & Development Manager

Department: Human Resources

Supervises: Regional/Dealership Trainers and Training Coordinators

Job Purpose

The Group Training and Development Manager is responsible for designing, executing, and managing the end-to-end learning and development (L&D) strategy across all dealership locations within the automotive group. This role focuses on enhancing employee performance, driving sales and service excellence, ensuring strict compliance with Original Equipment Manufacturer (OEM) training mandates, and building leadership capability across the organization.

Key Responsibilities

1. Strategic L&D and Needs Assessment

Skill Gap Analysis: Conduct regular training needs assessments across all dealership departments (New/Used Car Sales, Finance & Insurance (F&I), and Customer Relations).
Strategy Realization: Align the training strategy with the group’s overarching business goals, focusing directly on increasing vehicle sales volume, boosting Customer Satisfaction Index (CSI) scores, and improving service technician efficiency.
Onboarding Programs: Design, continuously optimize, and standardize the group-wide induction program for all new hires to accelerate their path to productivity.

2. Curriculum Design & Delivery

Blended Learning: Create and deliver dynamic training programs utilizing a mix of classroom facilitation, in-dealership coaching, virtual workshops, and e-learning platforms.
Core Competency Training: Facilitate courses on consultative selling skills, automotive technology updates, digital dealership tools (CRM/DMS), advanced negotiation, and customer experience excellence.
Leadership Development: Build and run high-potential pipeline programs to train future Showroom Managers, Service Managers, and General Managers.

3. OEM Compliance & Relationship Management

Mandate Tracking: Monitor and manage the group’s compliance with all OEM-mandated training path requirements for every brand represented by the dealer group.
Certification Audits: Ensure that technicians, advisors, and sales executives achieve and maintain their respective brand certifications to safeguard dealership incentive bonuses and brand franchise agreements.
Liaison: Act as the primary point of contact between the dealership group and OEM training academies.

4. Performance Analytics & Impact Evaluation

KPI Alignment: Establish and track key performance indicators (KPIs) to measure the explicit return on investment (ROI) of training programs.
Field Coaching: Spend active time on the showroom floor and service drives across different locations to monitor training application and offer real-time feedback.
Dashboard Reporting: Provide monthly reports to the executive leadership team analyzing the direct correlation between completed training and dealership performance metrics (e.g., closing ratios, upsell percentages, retention rates).

Key Performance Indicators (KPIs)

OEM Certification Rate: Maintain a target percentage of certified personnel across all rooftop locations.
CSI Score Improvement: Measurable upward trend in customer satisfaction scores across sales and service departments.
Ramp-Up Time: Reduction in the time it takes for new sales executives and service advisors to meet their baseline targets.
Training Penetration: Total percentage of the workforce meeting their annual learning hour quotas.

Pay: ₹55,000.00 - ₹70,000.00 per month

Benefits:

Cell phone reimbursement
Paid time off

Work Location: In person

Quick apply

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