Senior customer support representative Jobs

Sr Representative - Client Service-1
Zelis —Telangana
- Full-time
- Hybrid work
- Microsoft Outlook
- Customer service
- Microsoft Office
Senior Customer Support Representative
Gratitude India —Pune, Maharashtra
- Up to ₹60,000 a month
- Overnight shift
- Customer service
- English
- 12th Pass
Quick apply
Customer Service Supervisor
BizBox Publishing —Remote
- Weekend availability
- Remote
- Customer service
- Salesforce
- English
Client Engagement Representative
Biltrax Construction Data —Vashi, Navi Mumbai, Maharashtra
- ₹4,80,000 - ₹5,40,000 a year
- Full-time
- CRM software
- Customer service
- Master's degree
Quick apply
Assistant Manager - Customer Relations
CitiAlert Security Private Limited —Delhi
- ₹30,000 - ₹40,000 a month
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
CSR (Customer Service Representative)
Callon Global Services LLP —Andheri, Mumbai, Maharashtra
- ₹10,000 - ₹35,000 a month
- Full-time
- Customer service
- English
- Bachelor's degree
Quick apply
14d
Senior Executive Customer Relationship
DTDC EXPRESS LTD —Coimbatore, Tamil Nadu
- ₹23,000 - ₹25,000 a month
- Full-time
- Customer service
- English
- In-person
- Health insurance
- Paid sick time
Quick apply
10d
Transportation Representative, Executive Customer Relations
ASSPL - Andhra Pradesh - E88 —Andhra Pradesh
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
JOB OPENING FOR SENIOR SALES REPRESENTATIVES
AKASH STORAGE AND DISTRIBUTION SERVICES PVT. LTD. —CBD Belapur, Navi Mumbai, Maharashtra
- ₹30,000 - ₹40,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Quick apply
Senior International Customer Support Representative Kolkata
Gratitude India —Kolkata, West Bengal
- Up to ₹60,000 a month
- Overnight shift
- Customer service
- English
- 12th Pass
Quick apply
9h
Senior Customer Service Representative
Moneyview Pvt. Ltd. —Kudlu Gate Hosur Road, Karnataka
- ₹3,50,000 - ₹6,00,000 a year
- Full-time
- CRM software
- English
- Computer skills
- Health insurance
- Paid time off
Quick apply
2d
Reception and Administration Assistant
Organic Monk LLP —Rohini, Delhi, Delhi
- ₹15,000 - ₹25,000 a month
- Part-time
- Customer service
- English
- Microsoft Office
Quick apply
12d
Senior Customer Contact Optimization Analyst
TriNet —Hyderabad, Telangana
- Microsoft Excel
- Salesforce
- Master's degree
- Health insurance
Receptionist/Administrator
Niche Agriculture and Pharmaceuticals Ltd —Rohini, Delhi, Delhi
- ₹20,000 - ₹30,000 a month
- Full-time
- Customer service
- Microsoft Office
- Bachelor's degree
Quick apply
12d
Sr. Enrolment Advisor - International
GRAM HR Solutions —Bengaluru, Karnataka
- ₹10,00,000 - ₹12,00,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Customer service
Quick apply
Senior Executive – Customer Success
NielsenIQ —Gurugram, Haryana
- Full-time
- English
- Master's degree
- Analysis skills
Quick apply
Senior Support Operations Representative
India —Noida, Uttar Pradesh
- Hybrid work
- Microsoft Excel
- Salesforce
- English
- Health insurance
- Paid time off
Quick apply
Clinical Reviewer I
Zelis —Telangana
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
4d
Customer Support Executive
Accurate Services —Malad East, Mumbai, Maharashtra
- ₹38,000 - ₹39,000 a month
- Full-time
- English
- 12th Pass
- Bachelor's degree
Quick apply
Sr Customer Care Representative
Ria Money Transfer (Dandelion) —Mumbai, Maharashtra
- Full-time
- Computer literacy
- English
- Microsoft Office
- Health insurance
- Life insurance
Quick apply

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Sr Representative - Client Service-1

Zelis -
Telangana

Apply Now

Job details

Full-time

Qualifications

Microsoft Outlook
Customer service
Microsoft Office
Analysis skills
Bachelor's degree
Computer skills
Communication skills

Full job description

Description

About Us

Zelis is modernizing the healthcare financial experience in the United States (U.S.) across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture.

Why We Do What We Do

In the U.S., consumers, payers, and providers face significant challenges throughout the healthcare financial journey. Zelis helps streamline the process by offering solutions that improve transparency, efficiency, and communication among all parties involved. By addressing the obstacles that patients face in accessing care, navigating the intricacies of insurance claims, and the logistical challenges healthcare providers encounter with processing payments, Zelis aims to create a more seamless and effective healthcare financial system.

Zelis India plays a crucial role in this mission by supporting various initiatives that enhance the healthcare financial experience. The local team contributes to the development and implementation of innovative solutions, ensuring that technology and processes are optimized for efficiency and effectiveness. Beyond operational expertise, Zelis India cultivates a collaborative work culture, leadership development, and global exposure, creating a dynamic environment for professional growth. With hybrid work flexibility, comprehensive healthcare benefits, financial wellness programs, and cultural celebrations, we foster a holistic workplace experience. Additionally, the team plays a vital role in maintaining high standards of service delivery and contributes to Zelis’ award-winning culture.

Position Overview

What You’ll Do Daily

Contact Providers by phone to collect information needed to verify or update their accounts, including administrator changes, enrollment requests, registration assistance, security questions, and password reset changes, while adhering to established security standards.
Respond to basic questions, by phone or secure mail messages, about specific Zelis products and services.
Understand the scope of the services Zelis provides its clients and the threat landscape that may disrupt these services
Flag accounts needing additional information or further review, including suspicious interactions requiring Fraud review
Help to continually define user access policy, standards, roles and procedures for security, efficiency, and scalability, identify and manage risk, payment and operational in nature, across all components of the customer lifecycle through data gathering and analytics
Troubleshoot and resolve customer issues in a professional and timely manner.
Provides exceptional customer service, while remaining calm and professional in interactions.
Adhere to Zelis Payments standards and policies to ensure client privacy.
Additional primary duties will be assigned as required.

Assist providers in completing registration and enrollment requirements for direct deposits, authentication issues, and securing appropriate ownership of their accounts.

Client-facing individual support, team environment.
This position will work a Monday – Friday shift, from 9:00 AM – 06:00 PM EST.

What You’ll Bring to Zelis

Excellent customer service and soft skills.
Strong communication skills, both written and verbal.
Attention to detail and good analytical skills.
Ability to navigate multiple servicing systems for account reviews and client support
Ability to prioritize tasks to meet deadlines
Highly analytical and comfortable working within defined Service Level Agreements
Ability to understand and communicate new processes, ability to adapt to change and respond effectively in a fast paced and deadline focused environment
Computer proficiency and technical aptitude.
Ability to utilize MS Office Suite products; specifically, Word, Excel and Outlook.
Ability to sit for extended periods of time.
Ability to lift and move approximately thirty (30) pounds on a non-routine basis.
Graduate
Thorough knowledge of company and departmental policies and procedures of Zelis optional.

Commitment to Diversity, Equity, Inclusion, and Belonging

At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity

Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability and require reasonable accommodation with any part of the application and/or interview process, please email [email protected].

Apply Now

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Sr Representative - Client Service-1