Telangana Customer care Jobs – 1554 Open Jobs Today

CSA (Customer Service Associate) Voice International & Sales Process
Gratitude India —Hyderabad, Telangana
- Up to ₹7,00,000 a year
- Full-time
- Customer service
- English
- Windows
Quick apply
Process Consultant - International Chat Support (Graduates & Experienced only)
Joan Technologies LTD —Hyderabad, Telangana
- ₹4,50,000 - ₹5,00,000 a year
- Full-time
- Customer service
- Master's degree
- Bachelor's degree
- Commuter assistance
Quick apply
Customer Relationship Manager (CRM)
Okatti Impex LLP —Hyderabad, Telangana
- ₹25,000 - ₹60,000 a month
- Full-time
- Microsoft Office
- Business development
- In-person
- Flexible schedule
Quick apply
Quality Assurance (F&B)
Career Strategy Solutions —Kondapur, Hyderabad, Telangana
- ₹35,000 - ₹45,000 a month
- Full-time
- Bachelor's degree
- In-person
- Diploma
Quick apply
CRM Manager
Mahidhara Projects Pvt Ltd —Hyderabad, Telangana
- ₹40,000 - ₹60,000 a month
- Full-time
- CRM software
- Customer service
- Microsoft Office
- Paid time off
- Cell phone reimbursement
Quick apply
LEAD MANAGER (TRAVEL AND TOURISM OPERATIONS AND SALES)
TRAVELZONE INTERNATIONAL (PART OF PETROZONEINTERNATIONAL GROUP) —Hyderabad, Telangana
- ₹20,837.41 - ₹1,00,000.00 a month
- Full-time
- Sales
- Microsoft Office
- Business development
Quick apply
Customer Support Associate
Townhall —Hyderabad, Telangana
- ₹4,00,000 - ₹5,00,000 a year
- Full-time
- Software troubleshooting
- Salesforce
- English
- Commuter assistance
- Health insurance
Quick apply
9d
Sales Coordinator
CBS Hub Pvt Ltd —Kondapur, Hyderabad, Telangana
- Up to ₹5,00,000 a month
- Full-time
- Microsoft Powerpoint
- CRM software
- Microsoft Excel
- Health insurance
- Cell phone reimbursement
Quick apply
Team Leader, Customer Experience
DoorDash India —Hyderabad, Telangana
- Bilingual
- Microsoft Excel
- Management
Quick apply
1d
Front Office Manager
WOWMEN COSMETIC AND HAIR TRANSPLANTATION —Kukatpalli, Telangana
- ₹20,000 - ₹25,000 a month
- Full-time
- Microsoft Powerpoint
- English
- Microsoft Office
- Work from home
Quick apply
Call Centre Associate
Medicover Hospitals —Hyderabad, Telangana
- ₹20,000 - ₹30,000 a month
- Full-time
- English
- Master's degree
- Bachelor's degree
Quick apply
Senior Store Operations Executive (Inventory, Dispatch & Procurement)
Palasa —Jubliee Hills, Hyderabad, Telangana
- ₹30,000 - ₹50,000 a month
- Full-time
- Microsoft Excel
- Inventory management
- English
- Paid time off
- Paid sick time
Quick apply
12h
Manager - Customer Care
UWorld, LLC —Hyderabad, Telangana
- Full-time
- Customer service
- Research
- Bachelor's degree
Quick apply
13d
Program Specialist, Amazon Customer Service
ADCI HYD 20 SEZ —Hyderabad, Telangana
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
14d
Customer Support Executive
SPACE MICRO DEVICES —Balanagar Township, Hyderabad, Telangana
- ₹18,000 - ₹22,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Cell phone reimbursement
Quick apply
Specialist - Customer Care - Voice 4A
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Customer service
- English
- Bachelor's degree
Quick apply
Store Manager
VETIC —Hyderabad, Telangana
- ₹14,033.82 - ₹70,617.82 a month
- Full-time
- Sales
- Customer service
- Bachelor's degree
Quick apply
Inventory Manager
Bontrue —Patancheru, Hyderabad, Telangana
- ₹35,000 - ₹45,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- English
- Health insurance
- Life insurance
Quick apply
Sales Assistant
Prosperiti Homes —Hyderabad, Telangana
- ₹15,000 - ₹25,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Customer service
- Health insurance
- Food provided
Quick apply
5d
Assistant Sales Manager
Addressofchoice Realty Pvt Ltd —Hyderabad, Telangana
- ₹3,00,000 - ₹6,00,000 a year
- Part-time
- Master's degree
- Bachelor's degree
- Business Administration
- Health insurance
- Cell phone reimbursement
Quick apply

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CSA (Customer Service Associate) Voice International & Sales Process

Gratitude India -
Hyderabad, Telangana

Quick apply

Job details

Permanent | Full-time
Up to ₹7,00,000 a year

Benefits

Provident Fund

Qualifications

Interpersonal skills
Customer service
Upselling
iOS
International voice process
English
Windows
Technical support
Analysis skills
Bachelor's degree
Attention to detail
MacOS
Customer support
Empathy
Communication skills

Full job description

**Location:** Hyderabad

**Experience Required:** International Voice Process experience mandatory

**Notice Period:** Immediate joiners only

**Salary:** Up to ₹7 LPA

**Education:** Graduation is mandatory

Key Responsibilities

 First Call Resolution: Efficiently handle customer queries and resolve issues during

the first contact wherever possible.

 Deliver exceptional customer experiences that balance technical support and sales

objectives.

Communication Skills (Critical Requirement):

 Exceptional verbal and written communication skills to interact professionally with

global customers across multiple channels (phone and chat).

 English needs to be B2 or higher using the CEFR framework. (Excellent Comm

Skills must have, C1 is good to have).

 Ability to convey technical information in a clear, concise, and customer-friendly

manner.

 Strong active listening and empathy to understand customer concerns and

provide effective solutions.

 Skilled in managing tone and maintaining professionalism during challenging or

escalated interactions.

 Experience Cross-selling & Upselling

 Meet or exceed targets for cross-sell and upsell conversions while maintaining a

customer-first approach.

Technical Skills (Good to have):

 Handle inbound customer interactions via chat, email, or voice for SaaS software

products.

 Resolve customer queries related to subscriptions, billing, cancellations,

refunds, and invoices.

 Address account access issues, including ID login, password recovery, account

verification, and multiple account scenarios.

 Support customers with application download, installation, activation, and device

limit issues.

 Provide guidance on plan features, upgrades, downgrades, addons, and license

usage.

 Identify opportunities for customer retention, plan optimization, or valueadd

recommendations while remaining customercentric.

 Assist in installing and deploying software for licensed users across Microsoft

Windows, iPhone (iOS), Android, and Apple MAC OS platforms.

 Identify opportunities to recommend complementary products or upgraded services

to existing customers based on their needs.

 Engage in consultative selling by understanding customer goals and aligning them

with software and technology products's suite of solutions.

Customer Handling & Escalation (Must Have):

 Case Documentation & Tracking: Record all customer interactions accurately within

the CRM system and follow through on open cases within 24 hours.

 Strong analytical and diagnostic skills: Ability to identify the problem area of the

reported issue by asking relevant, targeted questions, and accurately determining

the root cause for effective troubleshooting and resolution (Must Have).

Problem Solving (Must have):

 Utilize product knowledge, user guides, and reference materials to solve known

customer issues.

 Tackle undocumented or complex problems using advanced troubleshooting

techniques.

 Operational Excellence: Work towards achieving operational goals while adhering to

all processes and procedures.

 Goal Orientation: Focused on meeting or exceeding sales targets and KPIs.

 Knowledge Sharing & Reporting:

 Report recurring issues, feature requests, and emerging trends to supervisors.

 Participate in continuous learning by staying up to date with software and technology

products product features (free subscriptions provided).

What You’ll Need to Succeed

Education& Qualification :

 Graduate from a reputed university or equivalent experience in a relevant field. Or

Undergrad with relevant experience for 18 months (Must Have).

Language Requirements:

 Excellent communication and interpersonal skills Global English to be C1 or higher

using the CEFR framework. (Excellent Comm Skills is Must have, C1 is good to

have).

 EMEA Languages to be C1 or higher for the primary language and English needs to

be B2 or higher using the CEFR framework. (Excellent Comm Skills is Must have,

C1 is good to have).

Ex-TCS & Past Applicants are not eligible**

Technical Skills Experience (Good to Have):

 1 year of experience in troubleshooting Windows, iOS, Android, and MacOS

environments.

 Experience of upsell or cross-sell in customer service setting is required.

Should be ready to work in rotational including night shifts. This is non negotiable

### Mandatory Requirements

* Graduate candidate.

* International voice experience.

* Excellent English communication.

* Immediate joiner.

* Hyderabad work location.

* Salary expectation within ₹7 LPA.

Pay: Up to ₹700,000.00 per year

Benefits:

Provident Fund

Ability to commute/relocate:

Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

Have you handled BPO Voice process interactions with International Customers? (Min. 1 yr is Mandatory)

Education:

Bachelor's (Required)

Experience:

BPO customer support: 1 year (Required)

Language:

English fluently (Required)

Location:

Hyderabad, Telangana (Preferred)

Shift availability:

Night Shift (Required)
Day Shift (Preferred)

Work Location: In person

Quick apply

Refine Your Search

customer care jobs in telangana

CSA (Customer Service Associate) Voice International & Sales Process

Process Consultant - International Chat Support (Graduates & Experienced only)

Customer Relationship Manager (CRM)

Quality Assurance (F&B)

CRM Manager

LEAD MANAGER (TRAVEL AND TOURISM OPERATIONS AND SALES)

Customer Support Associate

Sales Coordinator

Team Leader, Customer Experience

Front Office Manager

Call Centre Associate

Senior Store Operations Executive (Inventory, Dispatch & Procurement)

Manager - Customer Care

Program Specialist, Amazon Customer Service

Customer Support Executive

Specialist - Customer Care - Voice 4A

Store Manager

Inventory Manager

Sales Assistant

Assistant Sales Manager

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