Govindpuri Delhi Delhi Account executive Jobs – 1854 Open Jobs Today

Sr Analyst
HCLTech —Gautam Budh Nagar, Uttar Pradesh
- Management
- Analysis skills
- Continuous improvement
Senior Finance & Accounts Executive
CROSSPOLE LOGISTICS PRIVATE LIMITED —Nehru Place, Delhi, Delhi
- ₹35,000 - ₹40,000 a month
- Full-time
- Microsoft Excel
- ERP systems
- Finance
- Health insurance
Quick apply
16h
Junior Accounting & Taxation Coordinator
An Associates —Alpha Greater Noida, Noida, Uttar Pradesh
- ₹15,000 - ₹25,000 a month
- Full-time
- Microsoft Excel
- Finance
- Master's degree
- Flexible schedule
Quick apply
13d
Junior Accounts Executive
MAHESHWARI MALPANI & ASSOCIATES —C R R I, Delhi, Delhi
- ₹25,000 - ₹30,000 a month
- Full-time
- Microsoft Excel
- Master's degree
- Bachelor's degree
Quick apply
Sr. Accounts Executive
Shakti Precision Technology Pvt Ltd —Gautam Budh Nagar, Uttar Pradesh
- ₹16,249.95 - ₹43,039.26 a month
- Microsoft Excel
- Master's degree
- Bachelor's degree
- Cell phone reimbursement
- Food provided
Quick apply
14d
CRM Executive
Goyal Books Overseas —Noida, Uttar Pradesh
- Up to ₹35,000 a month
- Full-time
- Microsoft Excel
- Customer service
- English
Quick apply
Senior Accounts Executive (Advanced Excel)
PRAKASH AIR FREIGHT INDIA PVT LTD —Kalkaji Devi, Delhi
- ₹25,000 - ₹30,000 a month
- Full-time
- Microsoft Excel
- Bachelor's degree
- Accounting
Quick apply
Operation Executive
All India Institute of occult science —Delhi, Delhi
- ₹20,000 - ₹25,000 a month
- Full-time
- CRM software
- Microsoft Excel
- Sales
- Health insurance
- Work from home
Quick apply
9d
Accountant Executive
Chariot Productions Media Pvt. Ltd. —Kalkaji Devi, Delhi
- ₹18,000 - ₹22,000 a month
- Part-time
- Microsoft Excel
- Finance
- Analysis skills
Quick apply
Account Executive - Delhi, NCR
Pump —Delhi, Delhi
- ₹20,00,000 - ₹30,00,000 a year
- Hybrid work
- CRM software
- Marketing
- Salesforce
- Paid time off
Account Executive
Fashcode Retail Pvt Ltd —Delhi, Delhi
- ₹15,000 - ₹22,000 a month
- Full-time
- Microsoft Excel
- Accounting
- In-person
Quick apply
Accounts Executive - Finance & Account
Navyug Infosolutions Pvt. Ltd. —Noida, Uttar Pradesh
- ₹5,00,000 - ₹6,00,000 a year
- Full-time
- Microsoft Excel
- Finance
- Master's degree
- Health insurance
- Paid time off
Quick apply
16h
Account Executive
India International house limited —Malviya Nagar, Delhi, Delhi
- ₹15,000 - ₹20,000 a month
- Full-time
- English
- Bachelor's degree
- Accounting
Quick apply
6d
Account Executive
Dr. Nivedita Dadu's Dermatology Clinic —Rajouri Garden, Delhi, Delhi
- ₹30,000 - ₹40,000 a month
- Full-time
- Microsoft Excel
- ERP systems
- Finance
- Flexible schedule
Quick apply
Account Executive
My Financial Advisory —Delhi, Delhi
- From ₹25,000 a month
- Full-time
- Microsoft Excel
- Master's degree
- Analysis skills
Quick apply
Account Executive
Sundream Group —Noida, Uttar Pradesh
- ₹25,000 - ₹30,000 a month
- Full-time
- English
- Microsoft Office
- Finance
Quick apply
Account Executive / Accountant – Noida
Sugamgroup —Noida, Uttar Pradesh
- Full-time
- Microsoft Excel
- Microsoft Office
- Finance
Accounts Executive
DELHI SCHOLARS INTERNATIONAL SCHOOL —Faridabad, Haryana
- ₹30,000 - ₹35,000 a month
- Full-time
- English
- Bachelor's degree
- Accounting
Quick apply
Assistant Account Executive
ARR FOOD MACHINE —Faridabad, Haryana
- ₹25,000 - ₹30,000 a month
- Full-time
- Microsoft Excel
- ERP systems
- Finance
Quick apply
13d
Account Executive - Ecommerce
Remen Electricals Pvt Ltd —Noida, Uttar Pradesh
- ₹20,000 - ₹30,000 a month
- Urgently hiring
- Bachelor's degree
- Accounting
- In-person
- Cell phone reimbursement
Quick apply

I want to receive the latest job alerts for account executive in govindpuri delhi delhi

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

account executive jobs near govindpuri delhi delhi

Senior Account Executive jobs in Nehru Place, Delhi, Delhi

Account Executive jobs in Noida, Uttar Pradesh

Design Engineer jobs in Faridabad, Haryana

Account Executive jobs in Faridabad, Haryana

Account Executive jobs in Delhi, Delhi

Crm Executive jobs in Noida, Uttar Pradesh

Senior Account Executive jobs in Navi Mumbai, Maharashtra

Senior Account Executive jobs in Ahmedabad, Gujarat

Account Tally Gst , Fresher jobs in Jodhpur, Rajasthan

Vacancy Senior Resident jobs in Delhi, Delhi

Senior Account Executive jobs in Coimbatore Central, Coimbatore, Tamil Nadu

Senior Account Executive jobs in Hyderabad, Telangana

Reliance Smart Bazar,it Executive jobs in Guwahati, Assam

Account Executive jobs in Ranchi, Jharkhand

Account Executive jobs in Telibandha, Raipur, Chhattisgarh

Account Executive jobs in Avadi, Chennai, Tamil Nadu

Gem Executive jobs in Delhi

Hr Executive jobs in Raipur, Chhattisgarh

Executive Chef jobs in Tamil Nadu

Account Assistant jobs in Kochi, Kerala

Sr Analyst

HCLTech -
Gautam Budh Nagar, Uttar Pradesh

Apply Now

Job details

Qualifications

Management
SAP
Six Sigma
Analysis skills
Continuous improvement
ITIL
Kaizen
ServiceNow
Leadership
Communication skills
Active Directory

Full job description

Gautam Buddha Nagar, Uttar Pradesh
Job Summary

The Service Desk Lead is responsible for overseeing Global Service Desk (GSD) operations and ensuring seamless collaboration with the Global Account Management (GAM) and cross-functional resolver teams. The role focuses on delivering consistent, high-quality IT support services aligned with SLA commitments, driving operational efficiency, improving First Contact Resolution (FCR), and enhancing customer experience through proactive governance and continuous improvement initiatives. This role acts as a key bridge between Service Desk operations, Field Service Operations (FSO), GAM leadership, and resolver groups to ensure end-to-end service delivery excellence

Key Responsibilities

1. Service Delivery & Operations Management

Lead day-to-day Service Desk operations across regions (APAC, EMEA, AMER).
Ensure adherence to SLAs, KPIs, and quality benchmarks (e.g., FCR, MTTR, ticket closure timelines).
Drive effective incident, service request, and major incident handling.
Monitor ticket queues, backlog, and aging to ensure timely resolution.

(Aligned to regular governance discussions)

2. Stakeholder & Client Engagement (GAM Alignment)

Act as a single point of contact for GAM and client stakeholders for service desk performance.
Provide periodic updates on ticket trends, key drivers, and service improvements.\r\n• Participate in governance calls, MOR reviews, and client discussions to present GSD performance insights.\r\n• Ensure customer-centric service delivery aligned with contractual expectations.\r\n________________________________________\r\n3. Cross-Functional Collaboration (GSD + FSO + Resolver Groups)\r\n• Work closely with FSO teams to optimize ticket routing and resolution efficiency. \r\n• Identify and drive shift-left opportunities (e.g., password resets, access issues, standard application support).\r\n• Coordinate with resolver teams (Applications, Endpoint, SAP, etc.) for SLA adherence.\r\n• Ensure smooth handoffs between Service Desk and downstream support teams.\r\n________________________________________\r\n4. Process Improvement & Transformation\r\n• Identify recurring ticket trends and drive automation or knowledge-based resolution. (e.g., account unlocks, password resets, application access issues) \r\n• Lead Kaizen/Six Sigma initiatives to improve efficiency, reduce ticket volumes, and optimize resolution time.\r\n• Drive continuous improvement through: \r\no Shift-left initiatives\r\no Knowledge base enhancement\r\no Automation (scripts, self-service tools)\r\n________________________________________\r\n5. Quality, Knowledge & Governance\r\n• Ensure adherence to quality standards through audits, dip checks, and feedback loops.\r\n• Drive Knowledge Management practices (KB creation, usage, and accuracy improvement).\r\n• Conduct regular team reviews and governance meetings to monitor operational health.\r\n• Maintain compliance with organizational and client-specific processes.\r\n________________________________________\r\n6. Team Leadership & People Management\r\n• Manage Service Desk agents, leads, and shift operations.\r\n• Ensure optimal staffing, roster management, and workload distribution.\r\n• Conduct coaching, mentoring, and performance reviews.\r\n• Drive capability building through training and skill development initiatives.\r\n________________________________________\r\n7. Reporting & Metrics Management\r\n• Track and publish operational dashboards (ticket volumes, trends, FCR, SLA adherence).\r\n• Perform root cause analysis (RCA) on key incidents and service gaps.\r\n• Present insights during Monthly Operations Reviews (MORs).\r\n• Ensure data-driven decision-making for service improvements.

Skill Requirements

Technical Skills\r\n• Strong understanding of IT Service Management (ITSM) tools (e.g., ServiceNow).\r\n• Knowledge of: \r\no Active Directory (password resets, access issues)\r\no Microsoft 365 applications\r\no Endpoint & application support environments\r\n• Familiarity with incident, problem, change, and service request management.\r\n________________________________________\r\nProcess & Domain Skills\r\n• Expertise in ITIL framework (Incident, Problem, Change Management).\r\n• Exposure to: \r\no SLA/KPI management\r\no Service Desk metrics (FCR, MTTR, backlog, aging)\r\n• Experience in shift-left, automation, and continuous improvement initiatives.\r\n________________________________________\r\nLeadership & Stakeholder Skills\r\n• Strong stakeholder management (client + GAM + delivery leadership).\r\n• Ability to drive governance calls and executive-level reporting.\r\n• Team management and people leadership capabilities.\r\n• Conflict resolution and escalation management skills.\r\n________________________________________\r\nAnalytical & Improvement Skills\r\n• Strong analytical mindset for identifying trends and optimization opportunities.\r\n• Experience with: \r\no Six Sigma / Kaizen / DBS practices (preferred)\r\no Data-driven operational improvements\r\n________________________________________\r\nSoft Skills\r\n• Excellent communication (verbal and written)\r\n• Customer-centric mindset\r\n• Decision-making under pressure (especially for major incidents)\r\n• Collaboration across global teams

Other Requirements

Need to work from Noida (NSL Techzone - Sector 144)

#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-

Apply Now

Refine Your Search

account executive jobs in govindpuri delhi delhi

Sr Analyst

Senior Finance & Accounts Executive

Junior Accounting & Taxation Coordinator

Junior Accounts Executive

Sr. Accounts Executive

CRM Executive

Senior Accounts Executive (Advanced Excel)

Operation Executive

Accountant Executive

Account Executive - Delhi, NCR

Account Executive

Accounts Executive - Finance & Account

Account Executive

Account Executive

Account Executive

Account Executive

Account Executive / Accountant – Noida

Accounts Executive

Assistant Account Executive

Account Executive - Ecommerce

I want to receive the latest job alerts for account executive in govindpuri delhi delhi

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected