New Town, Kolkata, West Bengal Remote Jobs – 163 Open Jobs Today

Customer Support Agent
Gusti Leder GmbH —Kolkata, West Bengal
- ₹20,000 - ₹35,000 a month
- Remote
- Microsoft Access
- Customer service
- English
- Work from home
Team Lead - Customer care
Capgemini —Kolkata, West Bengal
- Remote
- Microsoft Excel
- Customer service
- Microsoft Office
A3 Process Associate - Customer care
Capgemini —Kolkata, West Bengal
- Remote
- Microsoft Excel
- Customer service
- Microsoft Office
- Health insurance
1d
Online Bidder
Fortmindz Private Limited —Salt Lake, Kolkata, West Bengal
- Up to ₹30,000 a month
- Full-time
- Sales
- English
- Business development
- Work from home
- Paid sick time
Quick apply
8d
Manager - HR & Admin
Health Plus Diagnostic Pvt Ltd. —Kolkata, West Bengal
- ₹15,000 - ₹30,000 a month
- Full-time
- Human resources
- Recruiting
- Paid time off
- Paid sick time
Quick apply
12d
International Sales Executive (US Outbound, Night Shift) – Voice Process
Microstax Technologies Pvt. Ltd. —Kolkata, West Bengal
- ₹16,000 - ₹18,000 a month
- Full-time
- Remote
- Salesforce
- English
- Work from home
Quick apply
8d
Business Development Executive – Telecalling
AROI Compliance Services Pvt. Ltd. —Kolkata, West Bengal
- ₹8,000 - ₹10,000 a month
- Full-time
- CRM software
- Sales
- Salesforce
- Cell phone reimbursement
- Work from home
Quick apply
Business Development Representative
Vyrazu Labs —Kolkata, West Bengal
- Full-time
- Remote
- B.Sc
- No experience needed
- English
- Work from home
Sales Manager
Boost Tech —Kolkata, West Bengal
- Up to ₹6,00,000 a year
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- Sales
Quick apply
2d
Business Development Internship - SaaS and IT Services
Vyrazu Labs —Kolkata, West Bengal
- Part-time
- Remote
- Marketing
- No experience needed
- English
- Work from home
Manual Quality Assurance Engineer, SIMBA Team - Kolkata, India
Speechify —Kolkata, West Bengal
- Full-time
- Remote
- Computer Science
- B.Sc
- Project management
14d
Academic Writer - Finance
Floatingchip Internet Technology —Kolkata, West Bengal
- ₹10,000 - ₹15,000 a month
- Full-time
- Remote
- English
- Finance
- Master's degree
- Paid holidays
- Work from home
WEB &Graphics Designer – Work from Home
Inspirations Communication and Services —Kolkata, West Bengal
- Full-time
- Remote
- HTML
- Work from home
B2B Lead Generation & Sales Coordinator – Work From Home
Xpress Coffee by Biswajit Enterprise —Kolkata, West Bengal
- ₹12,000 - ₹18,000 a month
- Full-time
- Sales
- English
- Business development
- Work from home
Quick apply
10d
Digital Project Executive
Creat a new brand post —Kolkata, West Bengal
- ₹10,000 - ₹33,000 a month
- Part-time
- Hybrid work
- Microsoft Office
- Project management
- Bachelor's degree
- Work from home
- Flexible schedule
Quick apply
4d
Business Development Manager (Online bidding) 3-5 years
innofied —Kolkata, West Bengal
- ₹6,00,000 - ₹9,00,000 a year
- Full-time
- Marketing
- Business development
- Analysis skills
- Health insurance
- Flexible schedule
Learning Exp Design & Dev Senior Analyst
Accenture —Kolkata, West Bengal
- Full-time
- Remote
- Writing skills
- English
- Analysis skills
E-Commerce Assistant (Zalando) - Remote
Gusti Leder GmbH —Kolkata, West Bengal
- ₹230 - ₹300 a month
- Full-time
- Remote
- Analysis skills
- Bachelor's degree
- APIs
- Flexible schedule
Quick apply
Social Media Marketing Executive
Earthy Digital —Kolkata, West Bengal
- ₹9,979.74 - ₹15,716.03 a month
- Full-time
- Remote
- Social media management
- English
- Communication skills
- Work from home
- Flexible schedule
Quick apply
Zonal Service Manager - East
Hach —Kolkata, West Bengal
- Full-time
- Remote
- Microsoft Office
- Travel
- AI
- Health insurance
- Work from home

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Customer Support Agent

Gusti Leder GmbH -
Kolkata, West Bengal

Apply Now

Job details

Contractual / Temporary
₹20,000 - ₹35,000 a month

Benefits

Work from home

Qualifications

Microsoft Access
Customer service
English
Microsoft Office
Customer support
Communication skills

Full job description

Remote
- Kolkata, West Bengal, India
- - Delhi, Delhi, India
- - Ahmedabad, Gujarāt, India
- - Chandigarh, Haryāna, India
- - Lucknow, Uttar Pradesh, India
- - ANY, Mahārāshtra, India
- - Any, Mahārāshtra, India
- - Any, Mahārāshtra, India
•
+7 more
₹20,000 - ₹35,000 per month
Backoffice

Job description

We are looking for a proactive, reliable, and customer-focused Customer Support Agent to join our team. The ideal candidate should be a fast learner, capable of handling multiple tasks simultaneously, and committed to delivering high-quality customer service. This role requires strong communication skills, quick problem-solving abilities, and strict adherence to service standards and response times.

Key Responsibilities

Respond to customer inquiries via email, ticketing systems, and other support channels.
Handle a minimum of 12 tickets/emails per hour while maintaining accuracy and service quality.
Ensure 100% SLA compliance, responding to all customer inquiries within 24 hours.
Understand customer concerns quickly and provide accurate, effective, and timely resolutions.
Deliver excellent customer service while minimizing unnecessary back-and-forth communication.
Escalate complex issues to the appropriate departments when necessary.
Maintain transparent and professional communication with customers and internal teams.
Be open to feedback, discussions, process improvements, and changes in workflows.
Manage multiple customer requests simultaneously while maintaining attention to detail.
Utilize a dual-screen setup (second monitor) to improve efficiency and productivity.
Keep accurate records of customer interactions and resolutions in the support system.
Continuously learn new processes, products, and tools to improve support performance.

Note- This is a contractual role for 7 months.

Job requirements

Key Responsibilities

Respond to customer inquiries via email, ticketing systems, and other support channels.
Handle a minimum of 12 tickets/emails per hour while maintaining accuracy and service quality.
Ensure 100% SLA compliance, responding to all customer inquiries within 24 hours.
Understand customer concerns quickly and provide accurate, effective, and timely resolutions.
Deliver excellent customer service while minimizing unnecessary back-and-forth communication.
Escalate complex issues to the appropriate departments when necessary.
Maintain transparent and professional communication with customers and internal teams.
Be open to feedback, discussions, process improvements, and changes in workflows.
Manage multiple customer requests simultaneously while maintaining attention to detail.
Utilize a dual-screen setup (second monitor) to improve efficiency and productivity.
Keep accurate records of customer interactions and resolutions in the support system.
Continuously learn new processes, products, and tools to improve support performance.

Candidate Criteria

Essential Requirements

Excellent written and verbal English communication skills.
Strong customer service mindset with a solution-oriented approach.
Ability to handle 12+ tickets/emails per hour efficiently.
Proven ability to multitask and manage priorities effectively.
Fast learner with the ability to quickly adapt to new tools and processes.
Strong attention to detail and commitment to service quality.
Reliable, transparent, and accountable in daily work.
Comfortable working in a fast-paced environment.
Ability to understand customer questions accurately and provide prompt resolutions.
Strong problem-solving and critical-thinking skills.
Ability to work independently while collaborating with team members.

Technical Requirements

Experience using email platforms, ticketing systems, and customer support tools.
Proficiency in Google Workspace or Microsoft Office.
Comfortable working with multiple tabs, systems, and applications simultaneously.
Access to a second monitor/screen for enhanced productivity and efficient ticket handling.
Stable internet connection and suitable work-from-home setup (if remote).

Key Performance Indicators (KPIs)

Ticket Handling Speed: Minimum 12 tickets/emails per hour.
SLA Compliance: 100% response within 24 hours.
Quality Score: Accurate and professional responses with minimal errors.
Resolution Efficiency: Quick and effective issue resolution.
Customer Satisfaction: Positive customer feedback and service ratings.
Productivity: Effective use of tools and second-screen setup to maximize efficiency.

Apply Now

Refine Your Search

remote jobs in new town, kolkata, west bengal

Customer Support Agent

Team Lead - Customer care

A3 Process Associate - Customer care

Online Bidder

Manager - HR & Admin

International Sales Executive (US Outbound, Night Shift) – Voice Process

Business Development Executive – Telecalling

Business Development Representative

Sales Manager

Business Development Internship - SaaS and IT Services

Manual Quality Assurance Engineer, SIMBA Team - Kolkata, India

Academic Writer - Finance

WEB &Graphics Designer – Work from Home

B2B Lead Generation & Sales Coordinator – Work From Home

Digital Project Executive

Business Development Manager (Online bidding) 3-5 years

Learning Exp Design & Dev Senior Analyst

E-Commerce Assistant (Zalando) - Remote

Social Media Marketing Executive

Zonal Service Manager - East

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