Medavakkam Chennai Tamil Nadu Helpdesk Jobs – 53 Open Jobs Today

Office Administration Assistant
Arihant Escapade Flat Owners Association —Thoraipakkam, Chennai, Tamil Nadu
- ₹20,000 - ₹30,000 a month
- Full-time
- Microsoft Word
- Software troubleshooting
- English
Quick apply
2d
Assistant Manager-Technical Helpdesk/Service desk
ZF —Chennai, Tamil Nadu
- English
- Analysis skills
- Bachelor's degree
3d
Service Desk Technical Support Analyst (English)
CGI —Chennai, Tamil Nadu
- Weekend availability
- Computer Science
- Software troubleshooting
- Customer service
Quick apply
Helpdesk Executive
Algoleap Technologies —Chennai, Tamil Nadu
- ₹10,729.75 - ₹30,704.64 a month
- Full-time
- Software troubleshooting
- Customer service
- In-person
- Health insurance
Quick apply
21h
IT Service Desk Specialist
Genesys —Chennai, Tamil Nadu
- Weekend availability
- Azure
- Computer Science
- Software troubleshooting
Desktop Support Engineer
ICARE —Chennai, Tamil Nadu
- ₹17,000 - ₹20,000 a month
- Full-time
- Computer Science
- Software troubleshooting
- Windows
Quick apply
8d
"Academic Associate - Velachery"
Vedantu Innovations Pvt. Ltd —Velachery, Chennai, Tamil Nadu
- ₹3,00,000 - ₹3,50,000 a year
- Weekend availability
- English
- Bachelor's degree
- Recruiting
Quick apply
5d
Principal Engineer - Helpdesk & Infrastructure Operations
NETGEAR —Chennai, Tamil Nadu
- Full-time
- Azure
- Software troubleshooting
- Communication skills
Quick apply
IT Technical Support Engineer
C7 tech solutions —Ambattur, Chennai, Tamil Nadu
- ₹10,717.06 - ₹25,000.00 a month
- Full-time
- Software troubleshooting
- Windows
- Microsoft Office
Quick apply
7d
Helpdesk Executive
Hindustan HR —Chennai, Tamil Nadu
- ₹17,000 - ₹20,000 a month
- Urgently hiring
- English
- Bachelor's degree
- Computer skills
Quick apply
5d
Product Operations Executive
Sri Kauvery Medical Care (India) Pvt Ltd —Chennai, Tamil Nadu
- ₹15,000 - ₹20,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
20h
IT Administrator
Spritle —Chennai, Tamil Nadu
- Full-time
- Software troubleshooting
- Communication skills
Academic Associate
Vedantu Innovations Pvt. Ltd —Chennai, Tamil Nadu
- ₹2,98,980.20 - ₹3,00,000.00 a year
- Full-time
- Bachelor's degree
- Recruiting
- In-person
- Paid sick time
Quick apply
2d
Sr. Associate Engineer
Soffit IT Infrastructure Private Limited —Chennai, Tamil Nadu
- ₹25,000 - ₹30,000 a month
- Full-time
- Software troubleshooting
- Windows
- Linux
Quick apply
13d
Customer Support Manager - B2C Saas, Fintech (India, Chennai)
GoCharting —Sholinganallur, Chennai, Tamil Nadu
- Full-time
- AI
Quick apply
9d
Senior Specialist - Workplace Services
R1 RCM, Inc. —Chennai, Tamil Nadu
- Full-time
- Microsoft Excel
- Engineering
- Bachelor's degree
9d
Network Engineer
MedExpert Billing and Consulting —Chennai, Tamil Nadu
- Rotational shift
- Hybrid work
- Azure
- Computer Science
- Software troubleshooting
Quick apply
2d
Support Engineer (AIOC)
WPP —Chennai, Tamil Nadu
- Hybrid work
- Azure
- Software troubleshooting
- SQL
1026838-Executives
EXL Service —Chennai, Tamil Nadu
- Full-time
- Communication skills
Field Recruiter
Uniservice —Chennai, Tamil Nadu
- ₹30,000 - ₹40,000 a month
- Full-time
- Microsoft Excel
- Travel
- Computer networking
12d

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Office Administration Assistant

Arihant Escapade Flat Owners Association
Thoraipakkam, Chennai, Tamil Nadu

Quick apply

Job details

Full-time
₹20,000 - ₹30,000 a month
2 days ago

Qualifications

Microsoft Word
Software troubleshooting
English
12th Pass
Tamil
Analysis skills
Computer skills
Hindi
Office experience

Full job description

Working Days

Monday till Saturday

English Skills : Decent Reading, Speaking and Writing Skills

Analytical Abilities

Troubleshoot, investigate and help resolve issues Interpersonal Skills Effectively handle resident complaints and handle escalations

Professional Attitude

Professional Attitude and behavior Computer Skills Basic skills with expertise in using Word/Excel

Sr. N0 Job Responsibility Frequency Leakage Alerts

Check for Leakage alerts in admin dashboards and WeGoT email alerts. Intimate Resident for alerts generated during the working hours, which are not rectified within 30 mins. Alert Plumber for leakages causing heavy wastage not attended within 1 hour.

As required/few times a day

Check for usage patterns for the unit for leakage alerts. Intimate WeGOT for false alerts (when consumption data do not support a leakage pattern) and log a ticket in AC

Daily

Check Master Panels for Leakage alerts - If found inconsistent with admin dashboard (e.g. leakage stopped in Panel but does not reflect in dashboard - log ticket in AC

Daily

Co-ordinate with WeGOT to ensure any False leakage alerts are verified and closed within quoted SLA of 2 days

Daily No Flow Alerts

Verify the 'No Flow' daily report and contact the resident to verify usage. If usage found, log a ticket with WeGOT for sensor verification

Daily

Verify 'No Flow' inlets in dashboard and compare with error report - raise ticket for any difference between dashboard and Panel.

Daily

Record the 'No Flow' error details in tracker to cross verify the monthly data loss and usage adjustments.

Daily

Co-ordinate with WeGOT to ensure 'No Flow' problem resolution within quoted SLA of 2 days

Daily COMM Errors

Verify the daily COMM error report and update the COMM error tracker.

Daily

For all COMM errors which do not get resolved within 2 hours, raise a ticket in AC

Daily

Co-ordinate with WeGOT to ensure 'COMM error' problem resolution within quoted SLA of 2 days

Daily

Verify 'COMM error' inlets in dashboard and compare with error report - raise ticket for any difference between dashboard and Panel.

Daily

Record the 'COMM' error details in tracker to cross verify the monthly data loss and usage adjustments.

Daily AC - WeGoT Helpdesk Tickets

Review of the water meter related tickets raised by residents in AC

Daily

Co-ordinate with WeGOT support and residents for site visits, sensor verifications & resident appointments

Daily

Ensure that ticket is resolved to satisfaction and proper resolution details and clarifications are provided by both resident and WeGOT support

Daily

Follow-up tickets that are pending for more than 2 days without any progress

Daily

Verify daily helpdesk report sent by wegot support and ensure the open/pending ticket details and resolution details for closed tickets are captured properly

Daily

Update/Close WeGOT tickets in AC system

Daily Other Monitoring Tasks

Verification of UPS power to Master Panels - check UPS errors due to DG power back-up

Twice Daily

Verification of Internet Gateway for master panel - coordinate with Office technician to get internet up.

As & when required/Multiple times within a day

Check for usage counter limit exceeded errors and co-ordinate with WeGOT for counter reset with minimum data loss. Record the readings after reset till the next day when WeGOT resumes tracking of usage, to be manually added.

Daily Monthly Billing

Co-ordinate with WeGOT to get the previous Monthly usage and adjustment data for surges/spikes and usage corrections due to errors by first week of month.

Monthly

Verify the adjustment data correctly reflects the data loss and adjustments due to Spikes, 'No-flows' and COMM errors

Monthly

Prepare the WeGOT monthly usage and rates to be uploaded to admin dashboard so that residents can verify details in WeGOT App. Collect the required details from AEFOA office staff

Monthly Other Tasks

To be Single Point of contact for residents to check on WeGOT complaints, in case helpdesk is not responding.

Always

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Education:

Higher Secondary(12th Pass) (Required)

Language:

English, Tamil, Hindi (Preferred)

Work Location: In person

Quick apply

Refine Your Search

helpdesk jobs in medavakkam chennai tamil nadu

Office Administration Assistant

Assistant Manager-Technical Helpdesk/Service desk

Service Desk Technical Support Analyst (English)

Helpdesk Executive

IT Service Desk Specialist

Desktop Support Engineer

"Academic Associate - Velachery"

Principal Engineer - Helpdesk & Infrastructure Operations

IT Technical Support Engineer

Helpdesk Executive

Product Operations Executive

IT Administrator

Academic Associate

Sr. Associate Engineer

Customer Support Manager - B2C Saas, Fintech (India, Chennai)

Senior Specialist - Workplace Services

Network Engineer

Support Engineer (AIOC)

1026838-Executives

Field Recruiter

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