Job Description:
Job Title
Sr. Häagen-Dazs Shops Learning Management Specialist
Shift timing
1.30 pm to 10.30 pm
We exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best — bold thinkers with big hearts who challenge one other and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what’s next.
OVERVIEW
Sr. Häagen-Dazs Shops Learning Management Systems Specialist is expected to:
- This is a specialized role around Project Management/LMS administration, governance and managing the content development for HDS business.
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Provide consultation to Franchise and Operation teams on increasing learning effectiveness and compliance in their regions.
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Connect with regional point of contacts for localization of content and reviews
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Work with external vendor partner Netex to maintain the learning platform for the HD shops business
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Create and improve process flows and documentation related to the project
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Manage and lead the learning projects for HDS Training and Data Manager.
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Provide administration and troubleshooting support for the myHaagen LMS platform.
Works in close collaboration with the HDS Training and Data Manager, vendor partners, and internal SMEs to produce a range of effective, high quality and innovative learning experiences.
KEY ACCOUNTABILITIES
Project Management (In partnership with stakeholder)
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Project planning - Pilots for new regions and stabilize the system rollout
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Work with Netex vendor to maintain, troubleshoot and manage the learning platform - myHaagen
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Lead and manage project discussion with various regional stakeholders related to launch of new learning courses
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Provide training and documentation to SMEs from different regions as part of the launch program
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Provide platform end user training to Franchisee, Shop Managers.
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Conduct Process trainings to Franchisee and Operation Teams/Heads, and Shop Managers
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Share best practices, training guides and documentation with the team
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Responsible for governance and KPI metrics for myHaagen platform
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Contribute and take part in learning technology features and enhancement rollout discussions
Manage Internal Clients:
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Work in close collaboration with the HDS Training and Data Manager and Franchisee and Operation Teams/Heads to keep projects on track
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Effectively communicate with diverse SME’s, interpret the client’s vision, and bring their project to life while managing their expectations
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Provide timely updates to SME’s and proactively resolve issues
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Demonstrate a high level of customer orientation towards SME’s & stakeholders
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Highlight and manage potential risks to project deliveries and timelines
Manage External Partnerships:
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Strategically address service issues with Netex support team.
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Build a trusting and effective relationship with Netex vendors partners through regular connects
Manage Content creation:
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Work with SMEs to understand the module objectives and prepare for development
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Ensure timelines are met as per the estimated project completion
- Ensure the required updates, edits, localization and functionality tests for the Learning Modules
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Facilitate creation of demos to educate SMEs on technology features.
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Support the queries/requests regarding LMS, eLearning from Haagen-Dazs internal teams.
- Stay connected with learning trends and technology in other organizations
Haagen Dazs LMS Administration:
- Ownership of the LMS Administration process
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User and access management
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Maintain stability of the automated workflows (Zapier – user registrations, line managers, ShopIDs)
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Troubleshooting and QA testing on multiple devices (iOS, Android and Web)
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Content deployment, Assignments and End user support.
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Weekly/Monthly reporting
- Dashboard management
Strategies:
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Be the go-to person for information and guidance on services or projects
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Maintain and update related process documentations for training and business continuity
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Drive process improvement through Continuous Improvement tools
- Identify & share best practices across other teams, internal clients and vendors
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Perform activities with metrics focus
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Automate processes and adopt technology wherever needed
MINIMUM QUALIFICATIONS
Minimum Degree Requirements: Bachelors
Preferred Degree Requirements: Bachelors
Preferred Major Area of Study: Programming knowledge preferred
Required Professional Certifications: Bachelor’s degree in training & development or, Computer Science or Graphic Design or related field
PREFERRED QUALIFICATIONS
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8-10 years of professional experience, majorly in eLearning Content Design & Development, LMS administration, management of global stakeholders and having experience to lead a team
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6-8 years of demonstrated success creating effective e-learning are required
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1-2 years of demonstrated success in handling LMS system administration
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2-3 years’ experience in stakeholder (Global) and team management
Specific Job Experience or Skills Needed
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Excellent communication skills, verbal and written English, are required.
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Attentive listening skills and attention to detail are necessary to be effective in this role.
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Ability to partner with peers and project team members and demonstrate collaborative and effective teamwork.
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Ability to work cross-functionally and learn quickly.
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Good problem-solving skills, bias for action, decisive, strong time management skills.
- Effective at developing creative/innovative solutions, including the creation of reusable objects.
- Ability to successfully lead and manage multiple projects simultaneously, using an analytical and methodical approach to work completion.
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Ability and willingness to adapt to a dynamic set of standards and tools.
- Ability to function as a creative self-starter and to work independently.
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Working experience on any cloud based LMS required.
Competencies/Behaviors required for job
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Explicit Strategic Intent
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Explicit Understanding of How to Work
- Apply Appropriate Effort
- Develop All Players
- Advance Successful Solutions
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Embrace a Learning Mindset
- Foster Agility
- Encourage Productive Discourse
Company Overview:
We exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best — bold thinkers with big hearts who challenge one other and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what’s next.
