Remote Technical support Jobs – 39 Open Jobs Today

Helpdesk Manager
BGBx —Remote
- Rotational shift
- Remote
- Software troubleshooting
- Customer service
- Windows
- Health insurance
- Paid time off
Quick apply
Hiring Network Administrator L1/L2
MNJ Software —Remote
- Full-time
- Remote
- English
- Master's degree
- Administrative experience
- Work from home
Microsoft Power Platform Tech Support Specialist
Luxoft —Remote
- Remote
- Microsoft Excel
- Azure
- Microsoft Outlook
5d
Associate Staff Engineer, Tech support
Nagarro —Remote
- Remote
Quick apply
IT Resource Sales Specialist – US Market
SQUIRREL GROUP —Remote
- ₹2,00,000 - ₹3,00,000 a year
- Full-time
- Remote
- Azure
- Oracle
- Salesforce
- Paid time off
- Paid sick time
Quick apply
System Administrator
Vanilla Networks —Remote
- Remote
- English
- Windows
- AWS
IT System Administrator
Rahnee Design Studio —Remote
- ₹6,000 - ₹7,000 a month
- Remote
- Software troubleshooting
- Bachelor's degree
- IT
- Work from home
- Paid sick time
Quick apply
3d
NetSuite Business System Administrator/Analyst
MNJ Software —Remote
- Full-time
- Remote
- English
- Master's degree
- Administrative experience
- Work from home
VMware Senior Technical Support Engineer (NSX)
Spinnaker Support —Remote
- Weekend availability
- Remote
- Oracle
- Software troubleshooting
- Analysis skills
Quick apply
Senior Support Specialist / Linux Systems Engineer(Web hosting)
ClockHash Technologies —Remote
- Evening shift
- Remote
- English
- Linux
- Training & development
- Work from home
Azure Data Platform Administrator / Infrastructure & Middleware Support Engineer
HoonarTek —Remote
- Full-time
- Remote
- Azure
- DevOps
- Research
Senior Technical Support Engineer - Enterprise Support - Linux & Database
Rocket Software —Remote
- Email
- Remote
- Azure
- SQL
- AWS
6d
Senior Engineer, Tech support
Nagarro —Remote
- Remote
Quick apply
Sr. System Administrator
Anovia —Remote
- Weekend availability
- Remote
- Computer Science
- Software troubleshooting
- Customer service
- Health insurance
- Paid time off
Systems Administrator
NGV 2020 —Remote
- Part-time
- Remote
- AutoCAD
- Azure
- Software troubleshooting
- Flexible schedule
Quick apply
Red Hat System Administrator
Fusemachines —Remote
- Full-time
- Remote
- Software troubleshooting
- Computer networking
- Linux
6d
IT Infrastructure Specialist – Cloud & DevOps
ZoftSolutions Pvt Ltd —Remote
- Full-time
- Remote
- Azure
- Computer Science
- DevOps
- Health insurance
- Paid time off
Quick apply
14d

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Hiring Network Administrator L1/L2
MNJ Software —Remote
Employees are required to have flexibility to work any of our 9-hour shift schedules during our normal business hours of (6am - 10pm IST) or (6pm to 6am IST).

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Helpdesk Manager

BGBx
Remote

Quick apply

Job details

Benefits

Health insurance
Paid time off
Life insurance

Qualifications

TCP
Operating systems
Software troubleshooting
Customer service
iOS
Windows
Microsoft Office
Analysis skills
ITIL
IT support
Mentoring
TCP/IP
Communication skills
Help desk
VPN

Full job description

About Us

At BGBx, we're driven by a simple idea: breakthrough thinking creates breakthrough impact. As an independent commercial solutions partner to pharmaceutical and life science companies, we bring together strategists, scientists, communicators, creatives, technologists, and data experts to tackle some of healthcare's most important challenges.

Our teams work across consulting and communications to help clients shape strategy, launch innovations, engage stakeholders, and drive meaningful results throughout the product lifecycle. The work is complex, fast-moving, and deeply connected to improving lives, creating opportunities for curious minds to make a real difference every day.

If you're energized by collaboration, inspired by innovation, and motivated by work that matters, you'll find a place to grow, contribute, and make a meaningful impact at BGBx.

Helpdesk Manager

Position Overview

The Helpdesk Manager is responsible for leading the day-to-day operations of the IT Helpdesk, ensuring timely and effective support for all end-user technology needs.

The Helpdesk Manager will drive service excellence, manage workflows and SLAs, and continuously improve support processes. This individual will collaborate closely with infrastructure and engineering teams to resolve complex issues, enhance system performance, and ensure alignment with broader IT strategy. Additionally, this role plays a key part in onboarding, asset management, and maintaining a seamless technology experience for employees in a fast-paced environment.

The position is remote in India and with working hours 9:00am ET to 5:30pm ET or similar schedule.

Role Requirements:

Oversee intake, triage, prioritization, and resolution of IT support tickets, ensuring SLAs are consistently met
Act as an escalation point for complex or high-priority technical issues, coordinating with internal teams and external vendors as needed
Install, configure, and maintain end-user hardware and software, including desktops/laptops (PC & Mac), mobile devices, telephones, and peripherals
Troubleshoot Level 1 & 2 issues across hardware, software, networking, and SaaS applications
Support onboarding and offboarding processes, including device setup, system access, and employee moves
Manage user accounts, permissions, and security groups in alignment with company policies
Partner with infrastructure, network, and systems teams to resolve advanced technical issues and improve system reliability
Monitor helpdesk performance metrics (ticket volume, resolution time, customer satisfaction) and report on trends and improvements
Develop, maintain, and enhance knowledge base documentation to improve first-touch resolution and enable self-service
Establish and refine standard operating procedures (SOPs) to streamline helpdesk operations
Perform system updates, patch management, and desktop imaging to ensure security and optimal performance
Train and support end-users on hardware, software, and best practices
Ensure adherence to company security policies and relevant regulatory requirements
Participate in on-call rotation and provide support outside standard hours as needed

Preferred Qualifications:

3-5 years of experience in IT support or helpdesk roles, with at least 1-2 years in a leadership capacity
Experience managing or mentoring IT support teams in a corporate environment
Strong knowledge of operating systems (Windows, macOS), mobile platforms (iOS, Android), and common hardware
Experience with Office 365 and other cloud-based SaaS applications
Familiarity with helpdesk ticketing systems and IT service management tools
Understanding of networking fundamentals, including TCP/IP, Wi-Fi, VPN, and remote access tools (RDP)
Experience with device provisioning and configuration and endpoint management
Exposure to audio/visual and basic network infrastructure is a plus
Familiarity with ITIL or similar frameworks is a plus
Strong troubleshooting, problem-solving, and analytical skills
Excellent communication and interpersonal skills with a strong customer service orientation
Ability to prioritize and manage multiple tasks in a fast-paced environment

What We Offer

At BGBx, we invest in our people because exceptional talent drives exceptional work. We provide a competitive rewards package designed to support your health, well-being, professional growth, and life outside of work.

Our benefits package typically includes health care insurance, retirement plans, generous paid time off and holidays, wellness benefits, life insurance, learning and development opportunities, and other resources that support our employees throughout their careers. Additional benefits may be available based on your location. Beyond benefits, you'll find a culture built on collaboration, innovation, inclusion, and the opportunity to make a meaningful impact on healthcare and the people it serves.

BGBx is an equal opportunity employer. All applicants will be considered without regard to race, color, religion, sex, age, national origin, citizenship status, sexual orientation, disability, veteran status or any category or class of person protected by law.

Quick apply

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