Hyderabad Telangana Client services manager Jobs – 1838 Open Jobs Today

Front Line Manager - HRO - Employee Lifecycle Management 4B
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Customer service
- English
- Finance
Quick apply
Manager - Business Development
XPERT FACILITY SERVICES PVT LTD —Hyderabad, Telangana
- ₹30,000 - ₹40,000 a month
- Full-time
- Sales
- English
- Microsoft Office
- Commuter assistance
- Health insurance
Quick apply
Manager - Finance Managed Services
KPMG —Hyderabad, Telangana
- Microsoft Powerpoint
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R K Steel Udyog Private Limited —Punjagutta, Hyderabad, Telangana
- ₹50,000 - ₹65,000 a month
- Full-time
- Microsoft Word
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- Microsoft Excel
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- Health insurance
Quick apply
Business Analyst-Data Insights, Translation Services Operations
Amazon Dev Center India - Hyderabad —Hyderabad, Telangana
- Full-time
- Data analysis skills
- English
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Services Support Associate, Proof Reading Specialist, Hyderabad
Deloitte —Hyderabad, Telangana
- Microsoft Powerpoint
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9d
Assistant Vice President Premier Relationship Manager
HSBC Global Services Limited —Hyderabad, Telangana
- Full-time
- English
- Bachelor's degree
- Computer networking
8d
Team Leader – Inbound US Healthcare Insurance
Hutah AI —Hyderabad, Telangana
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Data analysis skills
- Health insurance
Quick apply
Strategic Analytics - Fraud Risk Associate
JPMorganChase —Hyderabad, Telangana
- Full-time
- Master's degree
- SQL
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Customer Support Lead or Manager B2B SaaS
Acads360 India Private Limited —Hyderabad, Telangana
- Full-time
- Computer Science
- Salesforce
- English
Quick apply
Service Associate - Conflicts Check - Risk and Brand Protection - Hyderabad
Deloitte —Hyderabad, Telangana
- Research
- Microsoft Office
- Finance
IN_Manager_Shared Services Outsourcing Advisory_GCC_Advisory_Hyderabad
PwC —Hyderabad, Telangana
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Finance
2d
Sr. Business Operations Analyst - Client Services
ModMed —Cyberabad, Hyderabad, Telangana
- Microsoft Excel
- Salesforce
- Analysis skills
- Paid holidays
- Paid sick time
Quick apply
Strategic Account Manager (SAM)
Truviq systems —Hyderabad, Telangana
- Full-time
- Master's degree
- Analysis skills
- Bachelor's degree
Business Development Manager (BDM)
Digital Door —Hyderabad, Telangana
- ₹35,000 - ₹50,000 a month
- Full-time
- Marketing
- Master's degree
- Business development
- Flexible schedule
Quick apply
Specialist - Global Consultant Services and Reporting
Franklin Templeton Investments —Hyderabad, Telangana
- Email
- Microsoft Excel
- Microsoft Outlook
- English
- Health insurance
Assistant Manager, SOX Internal Audit
Invesco —Hyderabad, Telangana
- Full-time
- Hybrid work
- Finance
- Bachelor's degree
- Accounting
- Health insurance
T&T | Customer | S&S | Consultant | Functional Testing | Hyderabad
Deloitte —Hyderabad, Telangana
- Sales
- Customer service
- Master's degree
Asst Manager-Client Reporting
Invesco —Hyderabad, Telangana
- Full-time
- Hybrid work
- Project management
- GAAP
- Accounting
- Health insurance
Manager - Customer Care
UWorld, LLC —Hyderabad, Telangana
- Full-time
- Customer service
- Research
- Bachelor's degree
Quick apply

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Front Line Manager - HRO - Employee Lifecycle Management 4B

Genpact India Pvt. Ltd. -
Hyderabad, Telangana

Quick apply

Job details

Full-time

Qualifications

Economics
Customer service
English
Finance
Master's degree
Bachelor's degree
MA
Recruiting
SHRM Certified Professional
Business Administration
Training & development
BA
Communication skills

Full job description

Front Line Manager - HRO - Employee Lifecycle Management

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Responsibilities: Manage end-to-end employee lifecycle processes including onboarding, transfers, promotions, exits, and offboarding activities. Ensure timely and accurate execution of HR operations in alignment with organizational policies and compliance standards. Collaborate with cross-functional teams including Talent Acquisition, Payroll, C&B, and HRBP to ensure seamless employee experience. Monitor SLAs and quality metrics across lifecycle processes and implement corrective actions where needed. Maintain and update employee records in HR systems, ensuring data integrity and confidentiality. Support internal and external audits by providing necessary documentation and process insights. Drive process improvements and automation initiatives to enhance operational efficiency and employee satisfaction.

Provide timely resolution of all queries based on both telephonic and non-telephonic contacts and execute the support model of the NBS Contact Center;
Ensure the accuracy and timeliness of services delivered to employees is in accordance with Service Level Agreements
Drive Operational Excellence

o Execute the standard support model for both Tier 1 and Tier 2 contacts for both telephonic and non-telephonic contacts.

o Provide direct support on guidelines, procedures, deep knowledge transfer on process, E2E view, status of requests, KPIs, SLAs, help chain, data standards

o Dispatch of Tier 2 queries to the right stakeholders and timely closure of tickets

Ensure Service Delivery-

o Execute operational delivery of all activities pertaining to the contact center and ensuring the execution of the Contact Center Support Model for all service lines withing the service delivery framework of H2R.

o Provide inputs to manage risks, issues, escalations and change in a cost effective and timely manner to deliver the agreed KPIs and SLAs for all Contact Center services.

Reporting and Analytics -

o Provide support in the generation and publication of all relevant reports and analytics

Partner with Stakeholders -

o Provide relevant inputs and support to ensure robust communication with the relevant stakeholders on agreed scope of services, governance processes to achieve Service Level Agreements (SLA) and KPIs

Continuous Improvement -

o Perform periodic activity relevant review's with H2R process teams and the Contact Center Lead

o Contribute to Continuous Improvements programs and standardization of processes across all markets in scope, whenever possible

Qualification Required: Graduate

Experience Required:

Minimum 3-4 years
Prior experience, preferably in HR / AP / customer service basis operations would be an advantage
Strong customer service skills
Good communication skills

Qualifications

Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics

Certifications

Professional in Human Resources (PHR) - Symbiosis Instute of Distant LearningSymbiosis Instute of Distant Learning, Senior Professional in Human Resources - International (SPHRi) - Society for Human Resource Management (SHRM)Society for Human Resource Management (SHRM), SHRM Certified Professional (SHRM-CP) - ProtouchProtouch

Required Skills

Employee Consultation, Employee Experience, Employee Grievances, Employee Lifecycle Management, Learning and Development (L&D), Recruiting

Language

English

Language Proficiency -

Advanced - C1

Additional Job Location -

Job Type

Regular

Master Skill List -

HRO - Employee Lifecycle Management

Remote Type -

Office

Work Shift -

Day Job (India)

Why join Genpact?

Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
Make an impact – Help global enterprises solve business challenges that matter
Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Quick apply

Refine Your Search

client services manager jobs in hyderabad telangana

Front Line Manager - HRO - Employee Lifecycle Management 4B

Manager - Business Development

Manager - Finance Managed Services

Sales Manager- Projects

Business Analyst-Data Insights, Translation Services Operations

Services Support Associate, Proof Reading Specialist, Hyderabad

Assistant Vice President Premier Relationship Manager

Team Leader – Inbound US Healthcare Insurance

Strategic Analytics - Fraud Risk Associate

Customer Support Lead or Manager B2B SaaS

Service Associate - Conflicts Check - Risk and Brand Protection - Hyderabad

IN_Manager_Shared Services Outsourcing Advisory_GCC_Advisory_Hyderabad

Sr. Business Operations Analyst - Client Services

Strategic Account Manager (SAM)

Business Development Manager (BDM)

Specialist - Global Consultant Services and Reporting

Assistant Manager, SOX Internal Audit

T&T | Customer | S&S | Consultant | Functional Testing | Hyderabad

Asst Manager-Client Reporting

Manager - Customer Care

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