Valasaravakkam Chennai Tamil Nadu Center manager Jobs – 495 Open Jobs Today

Manager - Customer Support
FULL Creative —Chennai, Tamil Nadu
- Full-time
- Hybrid work
- Management
- Data analysis skills
- 12th Pass
- Work from home
Sales Manager (Steel strips , sheet, coils )
Metalex steel strips pvt ltd —Chennai, Tamil Nadu
- ₹60,000 - ₹80,000 a month
- Full-time
- Sales
- Microsoft Office
- Master's degree
- Cell phone reimbursement
- Paid sick time
Quick apply
Head - Business Development
KMS Health Center Pvt LTD —Tambaram, Chennai, Tamil Nadu
- ₹1,00,000 - ₹3,00,000 a month
- Full-time
- Master's degree
- Business development
- Bachelor's degree
- Cell phone reimbursement
Quick apply
VP - KYC Operations Senior Manager
Citi —Chennai, Tamil Nadu
- Full-time
- Master's degree
- Bachelor's degree
Operations Manager
U.S. Bank National Association —Chennai, Tamil Nadu
- Full-time
- Management
- PMP
- Finance
Manager, Talent Acquisition
Ventra Health, Inc. —Perungudi, Chennai, Tamil Nadu
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Basic math
Senior Engineer - MS System Center Configuration Manager (SCCM)
HCLTech —Chennai, Tamil Nadu
- Computer Science
- Software troubleshooting
- Laboratory experience
4d
Associate Manager - IV
NielsenIQ —Chennai, Tamil Nadu
- Full-time
- Management
- English
- Master's degree
Quick apply
Business Development Manager (Data Center) - TEi
Babcock Power APAC Pvt. Ltd. —Chennai, Tamil Nadu
- Full-time
- Engineering
- Microsoft Office
- Business development
HR Partner, IND Corp HRP Team
ADCI HYD 13 SEZ —Chennai, Tamil Nadu
- Full-time
- Customer service
- Master's degree
- Analysis skills
Senior Administrator - MS System Center Configuration Manager (SCCM)
HCLTech —Chennai, Tamil Nadu
- Rotational shift
- Azure
- Windows
- Agile
Applications Development Manager
UPS —Chennai, Tamil Nadu
- Azure
- Computer Science
- DevOps
Clinic Manager
Minus clinic —Chennai, Tamil Nadu
- ₹35,000 - ₹55,000 a month
- Full-time
- CRM software
- Management
- Sales
Quick apply
International Project Manager – Data Centers
Siemens —Chennai, Tamil Nadu
- Full-time
- PMP
- English
- Microsoft Office
4950086-Assistant Manager
EXL Service —Chennai, Tamil Nadu
- Full-time
- Management
- Customer service
- Agile
Third Party Risk Management Lead
Celestica —Guindy, Chennai, Tamil Nadu
- Remote
- Bachelor's degree
- Data entry
- Manufacturing
9d
Senior Service Advisor - Car Servicing
S Drive Multi Brand Car Service Center —Velachery, Chennai, Tamil Nadu
- ₹30,000 - ₹40,000 a month
- Full-time
- Sales
- Customer service
- In-person
Quick apply
Location Head
Sama.ai —Chennai, Tamil Nadu
- ₹10,00,000 - ₹15,00,000 a year
- Full-time
- Sales
- Bachelor's degree
- Computer networking
Quick apply
Cluster Head
Manju Groups —K K Nagar, Chennai, Tamil Nadu
- ₹1,00,000 - ₹1,50,000 a year
- Full-time
- Computer Science
- Master's degree
- Project management
- Flexible schedule
Quick apply
18h
Business Transformation Assoc Manager
Accenture —Chennai, Tamil Nadu
- Full-time
- Oracle
- Management
- ERP systems

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Manager - Customer Support

FULL Creative -
Chennai, Tamil Nadu

Apply Now

Job details

Full-time

Benefits

Work from home

Qualifications

Management
Call center experience
LAN
Data analysis skills
12th Pass
SQL
Customer support
AI
Communication skills

Full job description

We are looking for a Manager – Customer Support with 8+ years of people management experience to lead and run product support operations in a fast-paced environment. This role is responsible for driving execution through Leads and ensuring consistent, high-quality resolution of customer queries across all channels.

You will work closely with the Senior Manager – Customer Experience to drive execution, align on priorities, and ensure consistent delivery across support operations. You will be expected to understand processes quickly, take control of day-to-day operations, and build strong alignment with the leadership layer to ensure delivery standards are consistently met.

Roles and responsibilities

Drive overall support operations by working closely with Leads to ensure teams consistently deliver timely and accurate resolution of customer issues across all channels, with clear ownership of closure and turnaround time.
Own and drive key support metrics, including SLA adherence, turnaround time, backlog control, productivity, and resolution quality.
Analyze customer issue trends and performance data to uncover gaps in product or service workflows and drive improvements in resolution efficiency, productivity, and quality.
Drive a consistent operating rhythm with Leads, including structured check-ins (daily, weekly, monthly), to strengthen accountability, elevate execution standards, and maintain operational discipline.
Step in to manage critical or high-impact issues, translating business expectations into clear execution priorities and ensuring aligned, timely closure with minimal business impact.
Oversee queue management by tracking volume trends, ensuring SLAs are consistently met, and maintaining backlog within acceptable limits.
Own hiring, onboarding, and scaling of the support team, along with capacity planning and workload distribution based on volume trends.
Collaborate with internal teams (Product, Billing, Development) on high-impact issues or critical customer requests to unblock resolution and ensure timely closure.
Apply AI, tools, and automation within support workflows to reduce manual effort, improve turnaround time, and increase resolution efficiency.
Ensure strong product and service understanding across teams to improve resolution accuracy and reduce recurring issues.
Ensure new processes, updates, and changes are quickly understood and consistently executed across teams.
Coach and enable Leads to operate independently, while ensuring strong oversight on performance, execution quality, and outcomes.
Maintain high responsiveness and make timely, effective decisions in a fast-paced, high-pressure environment.

Must have

8+ years of experience in people management within fast-paced operations, specifically supporting and managing US operations.
3+ years of experience managing contact center or support operations at a managerial level (not at Lead/Team Lead level).
Proven experience managing 30+ team members, with hands-on involvement in performance management, reviews, and appraisals.
Strong exposure to data and reporting tools such as Excel, Google Sheets, SQL, BigQuery, Grafana, and similar analytics platforms.
Experience in driving process improvements through data analysis or automation initiatives in support operations.
Demonstrated experience in managing stakeholders and running international support operations across the US/CA/UK regions.
Demonstrated ability to manage high-volume support environments with a strong focus on resolution and closure.
Experience working closely with leadership teams and driving execution through multiple layers.
High ownership mindset with strong bias for action and delivery.
Ability to quickly understand processes and ramp up with minimal handholding.
Experience leveraging AI/tools to improve efficiency, reporting, or workflows.
Strong communication skills with the ability to drive clarity and alignment.
Willingness to work night shifts aligned to global operations (starting ~7 – 9 PM IST).
Must be based in Chennai and available to work from the office once a week or more as required.

Workspace requirements

Private workroom with the ambience to handle calls.
Ready for video calls at all times. Video calls are an integral part of maintaining the human connection while working from Anywhere.
Good Internet speed (Above 200 MBPS download and upload) with the ability to be wired always (LAN).
Power backup.

About us

We are a Portland-based SaaS product company on a mission to empower businesses to work from Anywhere. Our global team of engineers, designers, testers, product experts, customer experience associates, and marketers come together to create a better way to work. Our products and services help businesses to be more productive, flexible, and scalable. Together, we can change the way the world works!

Apply Now

Refine Your Search

center manager jobs in valasaravakkam chennai tamil nadu

Manager - Customer Support

Sales Manager (Steel strips , sheet, coils )

Head - Business Development

VP - KYC Operations Senior Manager

Operations Manager

Manager, Talent Acquisition

Senior Engineer - MS System Center Configuration Manager (SCCM)

Associate Manager - IV

Business Development Manager (Data Center) - TEi

HR Partner, IND Corp HRP Team

Senior Administrator - MS System Center Configuration Manager (SCCM)

Applications Development Manager

Clinic Manager

International Project Manager – Data Centers

4950086-Assistant Manager

Third Party Risk Management Lead

Senior Service Advisor - Car Servicing

Location Head

Cluster Head

Business Transformation Assoc Manager

I want to receive the latest job alerts for center manager in valasaravakkam chennai tamil nadu

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