Ambattur Chennai Tamil Nadu Support representative Jobs – 302 Open Jobs Today

Customer Support Supervisor
Datamark, Inc. —Chennai, Tamil Nadu
- Weekend availability
- Hospitality
- English
- Bachelor's degree
Quick apply
11d
Customer Care Executive
Naxtazy solutions pvt ltd —Chennai, Tamil Nadu
- ₹18,752.53 - ₹23,092.15 a month
- Full-time
- In-person
- Paid time off
- Work from home
Quick apply
5d
Facility Manager
Uniservice —Vadapalani, Chennai, Tamil Nadu
- ₹40,000 - ₹50,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
7d
Medical Sales Representative
Cre-AID LABS Private Limited —Chennai, Tamil Nadu
- ₹28,000 - ₹35,000 a month
- Full-time
- Sales
- English
- Travel
Quick apply
Head Operations
Fusion My Business —Chennai, Tamil Nadu
- ₹40,000 - ₹50,000 a month
- Full-time
- Computer Science
- Customer service
- B.Sc
Quick apply
Inside Sales Representative
Marslab Intelligence Private Limited —Anna Salai, Chennai, Tamil Nadu
- ₹30,000 - ₹35,000 a month
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Paid time off
Quick apply
13d
Business Development Representative
Vish Gyana Technology Solutions Private Limited —Chennai, Tamil Nadu
- From ₹25,000 a month
- Full-time
- CRM software
- English
- Microsoft Office
- Health insurance
- Paid sick time
Quick apply
Analyst, Generalist, Business Support Unit, Small Medium Enterprise.
DBS Bank —Chennai, Tamil Nadu
- Full-time
- Microsoft Office
- Master's degree
- Bachelor's degree
4d
Telesales Representative
The Healer Foundation —Perungalathur, Chennai, Tamil Nadu
- ₹14,000 - ₹20,000 a month
- Full-time
- Microsoft Excel
- No experience needed
- 12th Pass
- Work from home
Quick apply
Business Development Representative
Knotopian —Chennai, Tamil Nadu
- ₹15,000 - ₹20,000 a month
- Full-time
- CRM software
- Sales
- Salesforce
- Flexible schedule
- Paid sick time
Quick apply
14h
IT Support Associate
ASSPL - Maharashtra —Chennai, Tamil Nadu
- Full-time
- Windows
- AWS
- Analysis skills
Analyst - Trading Settlements
Shell Energy —Chennai, Tamil Nadu
- Full-time
- Finance
- Bachelor's degree
- Accounting
9h
Customer Support Executive
GRG POLY DYNAMICS PRIVATE LIMITED —Chennai, Tamil Nadu
- ₹18,455 - ₹28,755 a month
- Part-time
- In-person
Quick apply
11d
Associate Manager - US RD
NielsenIQ —Chennai, Tamil Nadu
- Full-time
- Project management
- AI
- Leadership
Quick apply
6d
Customer Experience Lead
Hewlett Packard Enterprise —Chennai, Tamil Nadu
- Full-time
- English
- Bachelor's degree
- Communication skills
1d
Associate Manager - IV
NielsenIQ —Chennai, Tamil Nadu
- Full-time
- Management
- English
- Master's degree
Quick apply
Business Development Representative
Textspeed technology pvt ltd —Chennai, Tamil Nadu
- ₹19,000 - ₹30,000 a month
- Full-time
- CRM software
- Sales
- English
- Cell phone reimbursement
Quick apply
4d
Executive Assistant to Managing Director
RAWMEN INDIA PRIVATE LIMITED —Chennai, Tamil Nadu
- ₹28,000 - ₹40,000 a month
- Full-time
- Sales
- Social media management
- Customer service
Quick apply
Subsidiary Governance Associate/Analyst
Shell Energy —Chennai, Tamil Nadu
- Microsoft Powerpoint
- Microsoft Word
- Spanish
Area Sales Officer || Book Publishing || Chennai ||
MBD Group —Chennai, Tamil Nadu
- From ₹40,000 a month
- Full-time
- CRM software
- Microsoft Office
- Bachelor's degree
- Health insurance
Quick apply

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Customer Support Supervisor

Datamark, Inc. -
Chennai, Tamil Nadu

Quick apply

Job details

Full-time
11 days ago

Benefits

Provident Fund

Qualifications

Live chat
Hospitality
Inbound voice
English
Bachelor's degree

Full job description

Customer Support Supervisor

Job Summary

The Customer Support Supervisor will lead a nearshore or offshore team delivering 24/7 assistance to DATAMARK travelers and loyalty-program members through a blended support model consisting of approximately 60% inbound voice and 40% chat. The supervisor will oversee day-to-day service delivery, agent performance, customer escalations, quality, workforce adherence and operational reporting. The role requires strong customer-service leadership, travel-industry knowledge and the ability to manage urgent booking and travel-disruption situations while maintaining a high-quality, white-label customer experience.

Requirements

Key Roles and ResponsibilitiesTeam Leadership and Daily Operations

Supervise, coach and develop a team of voice and chat support representatives.
Conduct shift briefings, daily performance reviews and regular one-on-one coaching sessions.
Monitor real-time voice queues, chat volumes, staffing levels and schedule adherence.
Allocate resources between voice and chat based on demand, service levels and traveler urgency.
Ensure uninterrupted shift coverage, including weekends, holidays and after-hours support.
Serve as the primary operational contact during the assigned shift.

Traveler and Member Support

Ensure agents provide accurate assistance with flight, hotel, car-rental and transfer bookings.
Oversee booking changes, cancellations, refund requests and urgent itinerary issues.
Support inquiries involving travel profiles, policies, approval processes and platform navigation.
Guide the team on loyalty accounts, login issues, cashback eligibility, tracking and redemption.
Ensure consistent service delivery across DATAMARK's white-label client programs.
Maintain an empathetic, professional and solutions-oriented customer experience.

Escalation and Service Recovery

Take ownership of complex, sensitive or time-critical customer escalations.
Coordinate with airlines, hotels, car-rental companies and other travel suppliers when required.
Prioritize same-day travel cases, cancellations, schedule changes and stranded-traveler situations.
Investigate complaints and determine appropriate service-recovery actions.
Escalate platform defects, payment problems and recurring booking issues to the appropriate product, engineering, finance or customer-success teams.
Maintain complete case documentation and follow through until resolution.

Quality and Performance Management

Review calls, chats and case records to ensure quality, accuracy and policy compliance.
Conduct quality calibrations and provide targeted coaching based on performance gaps.
Track service level, response time, abandonment rate, average handle time, first-contact resolution, customer satisfaction, quality scores, schedule adherence and escalation rates.
Develop corrective-action plans for agents who fall below expectations.
Recognize strong performance and promote continuous improvement.

Reporting and Client Coordination

Prepare daily, weekly and monthly performance reports.
Provide insights on contact drivers, customer complaints, supplier issues and emerging travel trends.
Participate in operational reviews with DATAMARK and strategic-partner leadership.
Maintain transparent communication regarding service risks, staffing challenges and critical incidents.
Support business reviews by presenting performance trends and improvement initiatives.

Process and Knowledge Management

Maintain current standard operating procedures, escalation matrices and knowledge-base content.
Ensure agents receive timely updates on travel policies, cashback rules, promotions and platform changes.
Identify opportunities to reduce repeat contacts and improve self-service content.
Partner with training and quality teams to improve onboarding and refresher training.
Support new client launches, white-label program implementations and volume ramp-ups.
Share customer feedback and recurring issues with DATAMARK's product and customer-success teams.

Required Qualifications

Bachelor's degree or equivalent professional experience.
Three or more years of experience in travel, hospitality, loyalty-program or contact-center operations.
At least one to two years of experience as a Team Leader, Supervisor or Acting Supervisor.
Experience managing blended inbound voice and chat support.
Understanding of flight, hotel and car-rental booking processes, including changes, cancellations and refunds.
Experience managing customer escalations and urgent service-recovery situations.
Strong knowledge of contact-center KPIs, workforce adherence, quality monitoring and coaching.
Excellent spoken and written English.
Willingness to work rotational shifts, weekends and holidays in a 24/7 operation.

Preferred Qualifications

Experience supporting a corporate travel platform, online travel agency or travel-management company.
Familiarity with GDS or online travel-booking systems.
Experience with CRM, ticketing, chat and workforce-management platforms.
Experience supporting white-label or multiple-client customer-service programs.
Knowledge of loyalty, cashback or rewards-program operations.
Experience working with geographically distributed client, technology and operations teams.

Benefits

PF, Gratuity, Retention Bonus

Quick apply

Refine Your Search

support representative jobs in ambattur chennai tamil nadu

Customer Support Supervisor

Customer Care Executive

Facility Manager

Medical Sales Representative

Head Operations

Inside Sales Representative

Business Development Representative

Analyst, Generalist, Business Support Unit, Small Medium Enterprise.

Telesales Representative

Business Development Representative

IT Support Associate

Analyst - Trading Settlements

Customer Support Executive

Associate Manager - US RD

Customer Experience Lead

Associate Manager - IV

Business Development Representative

Executive Assistant to Managing Director

Subsidiary Governance Associate/Analyst

Area Sales Officer || Book Publishing || Chennai ||

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